Customer Experience Associate
5 months ago
Work Location:
Ancaster, Ontario, Canada
Hours:
25
Line of Business:
Personal & Commercial Banking
Pay Details:
**Job Description**:
KEY ACCOUNTABILITIES
CUSTOMER
- Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
- Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
- Assist with responding and resolving customer concerns, escalating when necessary
- Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers
SHAREHOLDER
- Support the achievement of business objectives by supporting advice goals
- Promote products, advice, services and banking capabilities
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Escalate non-standard or high-risk transactions / activities as necessary
- Support and participate in process improvement opportunities
- Ensure necessary due diligence to support the accuracy of all customer transactions / activities
- Be knowledgeable of and comply with Bank Code of Conduct
EMPLOYEE / TEAM
- Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
- Support the team by continuously developing knowledge in own area
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand champion for your business area/function and the bank, both internally and/or externally
BREADTH & DEPTH
- Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
- Requires a broad knowledge regarding basic product suite of business supported
- Evaluates and recommends customer solutions from established options
- Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others
- Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring mínimal discretion
- Impacts team results through the quality of the services or information provided to customers
- Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
- Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood
- Requires working knowledge and skills developed through formal training or work experience
- Generally reports to a Manager Customer Experience or Branch Manager
EXPERIENCE & EDUCATION
- High School diploma and/or
- 1+ years of relevant experience
- Post-Secondary or Undergraduate degree (in related field) preferred
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career dev
-
Customer Service Associate
4 months ago
Ancaster, Canada Value Village Full time**Job Title: Customer Service Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Customer Service Associates create an awesome experience for our...
-
Customer Service Associate
3 weeks ago
Ancaster, Ontario, Canada beBee Professionals Full time $45,000 - $65,000At beBee Professionals, we are looking for a talented Customer Service Associate to join our team in Ancaster. In this role, you will be responsible for providing top-notch customer service, maintaining a clean and organized store environment, and collaborating with colleagues to achieve sales targets. The ideal candidate will have excellent communication...
-
Clinic Experience Associate
2 months ago
Ancaster, Canada CBI Health Full time**Clinic Experience Associate - Ancaster/Hamilton, ON** **This is a part time position split between our Ancaster and Hamilton Upper James clinics.** **About Rehabilitation Services** CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through...
-
Clinic Experience Associate
5 months ago
Ancaster, Canada CBI Health Full time**Clinic Experience Associate - Ancaster, ON**: **About Rehabilitation Services** CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists, Kinesiologists, Occupational...
-
Customer Experience Front End Assistant Manager
5 months ago
Ancaster, Canada Walmart Canada Full time**Position Summary... **:To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. **What you'll do...**: 1. As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management...
-
Omni Customer Fulfillment Associate
5 months ago
Ancaster, Canada Walmart Canada Full time**Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...
-
Pt Customer Experience
7 months ago
Ancaster, Canada Michaels of Canada, ULC. Full timeStore - TOR-ANCASTER, ON Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. Help customers...
-
Customer Experience Specialist
1 month ago
Ancaster, Ontario, Canada beBee Professionals Full time $35,000 - $50,000Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Ancaster, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...
-
Customer Experience Specialist
1 month ago
Ancaster, Ontario, Canada beBee Professionals Full time $35,000 - $50,000Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Ancaster, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...
-
Customer Experience Specialist
1 month ago
Ancaster, Ontario, Canada beBee Professionals Full time $35,000 - $50,000{"h1": "Customer Service Representative Role at beBee Professionals", "p": "We are seeking a skilled Customer Service Representative to provide exceptional service to our customers in Ancaster, Canada. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and collaborating with colleagues to improve service...
-
Customer Experience Specialist
1 month ago
Ancaster, Ontario, Canada beBee Professionals Full time $35,000 - $50,000{"h1": "Customer Service Representative Role at beBee Professionals", "p": "We are seeking a skilled Customer Service Representative to provide exceptional service to our customers in Ancaster, Canada. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and collaborating with colleagues to improve service...
-
Omni Customer Fulfillment Associate Part Time
5 months ago
Ancaster, Canada Walmart Canada Full time**Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...
-
Sales Associate
5 months ago
Ancaster, Canada The UPS Store Full timeWe are seeking a Sales Associate to become an integral part of our team in The UPS Store in Ancaster. We are a high-traffic location run by the owner and a small team. By this job post, we're looking primarily for people who live around Ancaster. The schedule could be 37-40 hours per week and must be available to work Saturdays. Tired of being covered in...
-
Sales Associate
5 months ago
Ancaster, Canada The UPS Store Full timeWe are seeking a Sales Associate to become an integral part of our team in The UPS Store in Ancaster. We are a high-traffic location run by the owner and a small team. By this job post, we're looking primarily for people who live around Ancaster. The schedule could be 37-40 hours per week and must be available to work Saturdays. Tired of being covered in...
-
Customer Service Specialist
1 month ago
Ancaster, Ontario, Canada beBee Professionals Full time $45,000 - $65,000We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Ancaster, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a thorough knowledge of products and promotions to offer accurate information and recommendations.Process transactions...
-
Customer Service Specialist
1 month ago
Ancaster, Ontario, Canada beBee Professionals Full time $45,000 - $65,000We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Ancaster, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a thorough knowledge of products and promotions to offer accurate information and recommendations.Process transactions...
-
Csr (Customer Service Representative)
5 months ago
Ancaster, Canada The UPS Store Full timeWe are seeking a Sales Associate to become an integral part of our team in The UPS Store in Brantford. We are a high-traffic location run by the owner and a small team. By this job post, we're looking primarily for people who live around Brantford. The schedule could be 40 hours per week and must be available to work Saturdays. Tired of being covered in...
-
Food Service Associate
3 weeks ago
Ancaster, Ontario, Canada beBee Professionals Full time $25,000 - $35,000We are seeking a skilled Food Service Associate to take customer orders, prepare food items, and provide excellent customer service at our food counter.Key Responsibilities:Efficiently take customer orders and prepare food items according to customer preferences.Maintain a clean and organized food counter, restock supplies, and handle cash and card payments...
-
Grocery Associate
2 months ago
Ancaster, Canada Walmart Canada Full time**Position Summary... **:Working as a Grocery Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Grocery Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the grocery area, and assists with stocking and the sale of goods. If you are looking for an...
-
Sales Associate
5 months ago
Ancaster, Canada Giant Tiger Full timeCompensation Grade: Grade 1 - Stores **Job Description**: About this Opportunity Recognized as an Employer of Choice, Giant Tiger’s retail stores provide dynamic work environments with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years...
