Central Reception

4 weeks ago

Calgary, Canada McInnis & Holloway Funeral Homes Full time

McInnis & Holloway Funeral Homes, a family-owned funeral services company that has been part of the Calgary community and leader in the funeral services industry for over 120 years, is seeking a professional and courteous individual to join our dynamic and dedicated Central Reception team.  This role supports our 10 locations in the Calgary area and a staff of over 130 amazing people, by providing exceptional customer service via telephone and messaging as the first point of contact for the families we are privileged to serve.

This is a Day shift position, working a 4-days on, 4-days off rotation.

What You’ll Do: 

  • Manage a multi-line phone system for incoming and outgoing calls
  • Provide exceptional, kind, and empathetic customer service to caller seeking assistance for a loved one's passing
  • Use well-honed active listening skills to capture all relevant details
  • Transfer calls to the appropriate person as required
  • Respond to all website messages and information requests
  • Input call information into planners for team access
  • Assist in calling doctors and Medical Examiners for information regarding releases
  • Support other departments with projects and administration assistance as time allows
  • Other duties as required

What You Bring: 

  • Pleasant telephone manner and compassionate, empathetic personality
  • Experience managing a multi-line telephone system
  • Strong verbal and written communication skills
  • Fluency in English 
  • Strong administration and customer service skills
  • Very strong knowledge of Microsoft Office and Google Suite
  • High-level active listening skills
  • Attention to detail is a must
  • Ability to manage, assign, and prioritize daily tasks
  • Demonstrated to be highly trustworthy with confidential information
  • Comfortable working independently throughout the night
  • Able to work nights, weekends, and statutory holidays 
  • Willing to submit to background check (Security Clearance) 
  • Comfortable wearing a company-provided uniform and adhering to company professional image standards
  • Strong work ethic, reliable, punctual, honest, caring, and professional

 What We Offer: 

  • Starting wage of $20.50/hr.
  • 4-days on, 4-days off schedule
  • Participation in the company quarterly bonus plan - up to 10% of base earnings after 6-months
  • Amazing benefits package including prescriptions, dental, vision, travel, paramedical services, etc. after 3-months
  • KUDOS recognition & rewards program
  • Start accumulating paid vacation days from the first day of employment
  • RRSP program with $1,000 and $1,500 company contributions
  • Matching savings plan 
  • Paid sabbatical 
  • Company-provided uniforms including footwear, drycleaning, and shoe polishing 
  • Opportunities for professional growth and development 
  • Company events
  • Employee referral bonus program
  • A warm, welcoming, positive company culture

We warmly invite and encourage applications from passionate and driven Central Reception professionals with a commitment to excellence. Join our team and make a meaningful impact on our organization, employees, and the families we are privileged to serve. We are an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, colour, religion, sex, national origin, age, disability, or any other status protected by applicable law. While we appreciate all applications, only those who most closely match the position requirements will be contacted for an interview. This competition will remain open until suitable candidates are found. 

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