Technical Account Manager

5 days ago

Toronto, Canada MongoDB Full time

MongoDB Technical Account Managers are at the forefront of technical problem solving with key customers, working on some of the most complex and exciting application ecosystems built on the MongoDB platform. TAMs combine:

Deep product knowledge and expertise across multiple domains Polished technical communicationsStrong account leadership, with the ability to engage effectively at all levels of the customerAbility to not only proactively engage, but anticipate and preempt needs a customer may have or issues they could experienceA high degree of ownership and willingness to go above and beyond for our customers

The TAM’s primary remit is the cultivation of customer confidence and delivery of positive, account-wide technical outcomes that solve big customer problems while showcasing the capabilities of the MongoDB product portfolio. They do this through a systematic engagement process including deep discovery and the development of a roadmap of shared objectives. They are able to operate in complex environments where there may be shared or even ambiguous responsibilities between the customer and MongoDB. The TAM is able to shift gears between enabling, coaching and mentoring, and marshaling resources to get the right things done at the right time.

The TAM also acts as the eyes and ears of the product team while working with marquee customers as they will sometimes surface new requirements or potential areas of opportunity for future development. They work closely with these teams to understand these requirements, manage expectations, and ensure MongoDB is staying one step ahead of customer needs.

This role will be an early hire into the new Technical Account Management function and will help pioneer the new service offering for MongoDB.

Successful candidates will have the flexibility to work around the schedules of customers with 100% uptime systems while enjoying the life/work balance MongoDB promotes.

We are looking to speak to candidates who are based in Canada.

Why MongoDB is a fantastic place to work and build your career

Be a part of the company that’s reinventing the database, focused on innovation and speedEnjoy a fun, inspiring culture that is engineering focusedWork with exceptionally skilled people around the globeLearn, contribute, and make a positive impact on the product and community

Cool things you’ll do

MongoDB is on a mission to unlock the inner genius of our customers by making data stunningly easy to work with. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help our customers succeed with MongoDB. 

As a Technical Account Manager, you’ll be highly engaged with a handful of our largest customers, building key relationships with technical leaders and collaborating with them on their projects to build and scale MongoDB solutions - resolving questions and demonstrating solutions related to architecture, performance, recovery, security, and everything in between. 

You'll be an expert resource on the best way to run MongoDB at scale, whatever that scale may be. You will identify deep dive opportunities to educate our customers on crucial topics of concern to them and either conduct those deep dives yourself or make timely connections between customers and subject matter experts within MongoDB. 

You will also mentor and ramp new team members, and take initiatives in building knowledge of new product lines within the MongoDB ecosystem.

What you need

You should have 7+ years of relevant experience. We consider all candidates, with an eye for those who combine formal education with self-teaching, are insatiably curious, and are multi-faceted.

It’s crucial for every candidate to check these boxes:

Communicator: Fosterer of open lines of communication amongst internal stakeholders; The TAM ensures all concerned parties, including in some cases the MongoDB executive team, are well informed about accounts within the TAM’s portfolio (especially during critical or escalated situations)For external stakeholders: great communication and account leadership skills, with a good organizational understanding of customers and ability to calibrate communication style based on the audience Collaborator Scale experience: The TAM must quickly understand and communicate about customer workloads, use cases, and resiliency criteria, including performance, availability, and scalabilityProduct evangelism: The TAM helps customers understand how the MongoDB developer data platform is well-suited to solve a wide variety of their problems.Ability to work independently as well as cross-functionally to ensure customer needs are being metGenuine desire to help people, and to increase their confidence and good willAbility to cultivate strong team partnerships: Understanding of when and how to seek help from team members, skill in choosing from potentially conflicting perspectives or approaches; ability to secure commitments and lead collaborative efforts Problem Solver: Comfort thinking on your feet, solving problems in real-time, and reducing pressure and anxiety through calm, authoritative technical leadership; ability to keep your cool and project command presence during escalated situations where tensions and anxiety may be highAbility to design, communicate, and follow a structured approach to solving complex problems based loosely upon the scientific methodExperience analyzing and pursuing issues holistically in the enterprise; spanning multiple technologies, customer teams and silos Technical Expert Experience building, maintaining, tuning, and troubleshooting sophisticated mission-critical production database systemsFamiliarity with modern service architectures and the implications on development teams, their structures and the development lifecycleExperience with the technologies and development patterns typical of a large-scale enterprise customerExperience using any cloud services stack such as AWS, Azure or GCP Builder Develop, document, and help implement techniques, tools and procedures for optimizing MongoDB’s technical relationship with marquee customers

Bonus Points

Experience managing large scale databases (e.g. RDBMS, NoSQL)Extensive experience with mass scale application architectures Microservices/Serverless architecturesCI/CD tools and approachesContainerization, orchestration and management toolsEnterprise Identity platforms Experience using or managing MongoDBExperience using distributed version control systems, and in particular gitStrong systems engineering and troubleshooting experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, virtualization, clustering

Success Measures

In 3 months, have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire TrainingIn 6 months, be confident working frontline with our customers. You will also complete the MongoDB Certified DBA Associate examIn 12 months, be directly and independently engaged in technical account management, ensuring customers are successful and happy with MongoDB and see our developer data platform as the de facto standard for new projects

  • Account Manager

    2 weeks ago

    Toronto, Ontario, Canada Tundra Technical Solutions Inc. Full time

    Senior Account Executive - Security Solutions About Tundra Technical Solutions Tundra Technical Solutions has been at the forefront of talent-focused solutions for over 20 years, setting unmatched benchmarks in data security and privacy while delivering premier technology talent. During this time, Tundra has seamlessly linked top-notch tech professionals...

  • Manager, Technical Accounting

    4 days ago

    Toronto, Canada SADA Full time

    Join SADA as a Manager, Technical Accounting! Your Mission The Manager of Technical Accounting at SADA, an Insight Company, is responsible for assessing highly judgmental and complex technical accounting issues. SADA’s cloud services require technical accounting identification, research, analysis, and documentation, particularly with regard to...

  • Enterprise Regional Sales Manager

    4 weeks ago

    Toronto, Canada Radware Bot Manager Full time

    Enterprise Regional Sales Manager - Toronto - (24000029) **What is the job**: - Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise - Farm the regional base of active customers - up-selling and cross-selling. - Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised...

  • Enterprise Regional Sales Manager

    2 weeks ago

    Toronto, Ontario, Canada Radware Bot Manager Full time

    Enterprise Regional Sales Manager - Toronto What is the job: Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise Farm the regional base of active customers upselling and crossselling. Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised of Radware capabilities...

  • Technical Account Manager

    2 weeks ago

    Toronto, Ontario, Canada Braze Inc. Full time

    WHAT YOU'LL DO As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for...

  • Technical Account Manager

    4 weeks ago

    Toronto, Canada HICX Full time

    HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. Learn more about HICX We are looking for a Technical Account Manager (TAM) or Technical Customer Success Manager (CSM) to help our customers realize maximum value and satisfaction from our SaaS products. As a TAM you act as a trusted technical advisor to HICX...

  • Technical Account Manager

    3 weeks ago

    Toronto, Canada Iress Limited Full time

    See yourself being part of a large, transformational change? This could be the role for you! Who We Are At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands...

  • Technical Account Manager

    4 weeks ago

    Toronto, Canada Affirm Full time

    Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. **Technical Account Manager**: Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or...

  • Manager, Technical Accounting

    2 weeks ago

    Toronto, Ontario, Canada Equinix Full time

    Manager, Technical Accounting Equinix is the world's digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform...

  • Technical Account Manager

    4 weeks ago

    Toronto, Ontario, Canada Transmit Security Full time

    Transmit Security gives businesses the modern tools they need to build secure, trusted and end-to-end digital identity journeys to innovate and grow. Transmit Security serves many of the world's largest banks, insurers, retailers, and other leading brands, collectively responsible for more than $1.3 trillion in annual commerce. For more information, please...

  • Technical Account Manager

    4 weeks ago

    Toronto, Canada Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Technical Account Manager

    3 weeks ago

    Toronto, Canada Automation Anywhere Full time

    **Our opportunity**: We are currently seeking Sr. Technical Account Manager to join our world-class support team. The Technical Account Manager provides end-to-end reactive/proactive case and support escalation management. Responsible for providing technical advice, as well as expertise to RPA Customer Administration and technical project groups. In...

  • Technical Account Manager

    4 weeks ago

    Toronto, Canada BioConnect Full time

    **About BioConnect**: BioConnect is a rapidly-growing biometric technology and software company. We have set out on a mission to change the way society verifies identity. We believe that people want to use their true, biometric identity to verify who they are instead of relying on approximations of identity like keys, fobs, passwords and PINs that can be...

  • Technical Account Manager

    4 weeks ago

    Old Toronto, Canada Braze Inc. Full time

    WHAT YOU’LL DO As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for...

  • Technical Accounting Manager

    4 weeks ago

    Toronto, Canada TMX Group Limited Full time

    Venture outside the ordinary - TMX Careers The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action,...

  • Technical Account Manager

    4 weeks ago

    Toronto, Canada Red Hat Software Full time

    About the job: Red Hat's Technical Services team is looking for an experienced, enterprise-level engineer to join us as a Platform Technical Account Manager (TAM) in Eastern Canada. In this role, you'll work with a small set of key customers to provide hands-on technical and architectural guidance for the Red Hat infrastructure portfolio. At Red Hat,...

  • Account Manager

    2 weeks ago

    Toronto, Ontario, Canada Tundra Technical Solutions Full time

    About Tundra Technical Solutions: Since 2004, Tundra's mission has been to be a global leader in talent recruitment. We've evolved into a recognized leader in total talent management, challenging norms and exceeding expectations by sourcing top-tier talent for some of the world's most renowned brands. Our pioneering approach to Direct Source Curation sets...

  • Account Manager

    3 weeks ago

    Toronto, Canada Tundra Technical Solutions Full time

    About Tundra Technical Solutions: Since 2004, Tundra's mission has been to be a global leader in talent recruitment. We've evolved into a recognized leader in total talent management, challenging norms and exceeding expectations by sourcing top-tier talent for some of the world's most renowned brands. Our pioneering approach to Direct Source Curation sets us...

  • Account Manager

    3 weeks ago

    toronto, Canada Tundra Technical Solutions Full time

    About Tundra Technical Solutions: Since 2004, Tundra's mission has been to be a global leader in talent recruitment. We've evolved into a recognized leader in total talent management, challenging norms and exceeding expectations by sourcing top-tier talent for some of the world's most renowned brands. Our pioneering approach to Direct Source Curation sets us...

  • Account Manager

    3 weeks ago

    Toronto, Canada Tundra Technical Solutions Full time

    About Tundra Technical Solutions: Since 2004, Tundra's mission has been to be a global leader in talent recruitment. We've evolved into a recognized leader in total talent management, challenging norms and exceeding expectations by sourcing top-tier talent for some of the world's most renowned brands. Our pioneering approach to Direct Source Curation sets us...