Technical Account Manager

4 weeks ago

Old Toronto, Canada Braze Inc. Full time
WHAT YOU’LL DO

As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from their use of the Braze platform.

Your focus will be to drive value, retention, and adoption of Braze’s product through the customer lifecycle, acting as the technical counterpart between Braze and your client’s product and engineering team. You will be responsible for understanding your customer's needs and proactively driving forward technical initiatives that help your customers achieve their business goals.

You’ll manage a portfolio of named accounts, typically in the Enterprise and Strategic classification of accounts, a tier of customers with enterprise organizational structures and architectures, posing unique geographical, scale, and complexity challenges.

This is an opportunity to bring your experience as a product and implementation expert, business analyst, problem solver, and customer success professional along with a high level of product and technical competence, delivering high-impact engagements that drive tangible outcomes for some of Braze’s most advanced customers.

  • You’ll be responsible for client success, partnering with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity.
  • Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable, which in turn contributes to renewals and upsells
  • Facilitate conversations regarding the customers’ desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture.
  • Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle
  • Empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and education
  • Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management
  • Instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers’ unique requirements to Braze’s Product team.
WHO YOU ARE
  • 3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts.
  • 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming
  • You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
  • You are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems.
  • You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment.
  • You may have bilingual skills beyond English that facilitate us talking with our global customer base in their native language. Please note that this is not a requirement for the role but something that we welcome in our team.
#J-18808-Ljbffr

  • Technical Account Manager

    3 weeks ago

    Old Toronto, Canada Macdonald Search Group Full time

    Technical Account ManagerLocation: HalifaxPosting Date: June 05, 2024Job Order ID: 988851Consultant:Paul Melanson Industry: Industrial ProductsDo you have the unique combination of technical education/experience plus an outgoing personality and the ability to be a problem...

  • Technical Account Manager

    2 weeks ago

    Old Toronto, Ontario, Canada Macdonald Search Group Full time

    Technical Account ManagerLocation: HalifaxPosting Date: June 05, 2024Job Order ID: 988851Consultant:Paul Melanson Industry: Industrial ProductsDo you have the unique combination of technical education/experience plus an outgoing personality and the ability to be a problem solver for your customers?Technical sales may be for your- Manage the NS Customer base-...

  • Account Manager

    5 days ago

    Old Toronto, Canada Tundra Technical Solutions Inc. Full time

    About Tundra Technical Solutions: Since 2004, Tundra's mission has been to be a global leader in talent recruitment. We've evolved into a recognized leader in total talent management, challenging norms and exceeding expectations by sourcing top-tier talent for some of the world's most renowned brands. Our pioneering approach to Direct Source Curation sets us...

  • Account Manager

    1 week ago

    Old Toronto, Canada Tundra Technical Solutions Inc. Full time

    About Tundra Technical Solutions: Since 2004, Tundra's mission has been to be a global leader in talent recruitment. We've evolved into a recognized leader in total talent management, challenging norms and exceeding expectations by sourcing top-tier talent for some of the world's most renowned brands. Our pioneering approach to Direct Source Curation sets us...

  • Account Manager

    2 weeks ago

    Toronto, Ontario, Canada Tundra Technical Solutions Inc. Full time

    Senior Account Executive - Security Solutions About Tundra Technical Solutions Tundra Technical Solutions has been at the forefront of talent-focused solutions for over 20 years, setting unmatched benchmarks in data security and privacy while delivering premier technology talent. During this time, Tundra has seamlessly linked top-notch tech professionals...

  • Manager, Technical Accounting and Tax

    2 weeks ago

    Old Toronto, Ontario, Canada BlueRock Therapeutics Full time

    Who is BlueRock?BlueRock Therapeutics, a wholly-owned and independently operated subsidiary of Bayer AG, is a leading engineered cell therapy company using its unique cell+geneplatform to direct cellular differentiation and genetically engineer cells to create a new generation of cellular medicines that address large patient populations suffering from...

  • Technical Account Manager Toronto

    17 hours ago

    Old Toronto, Canada MongoDB Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • Technical Account Manager Toronto

    2 days ago

    Old Toronto, Canada MongoDB Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • Technical Account Manager

    4 weeks ago

    Old Toronto, Canada Varicent Full time

    A named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50 in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an...

  • Technical Account Manager

    1 week ago

    Old Toronto, Canada ISTITUTO MARANGONI Full time

    A named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50 in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an...

  • Technical Account Manager

    5 days ago

    Old Toronto, Canada ISTITUTO MARANGONI Full time

    A named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50 in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an...

  • Senior Accountant – Technical Accounting

    2 weeks ago

    Old Toronto, Ontario, Canada HSB Canada Full time

    Senior Accountant – Technical AccountingSenior Accountant – Technical AccountingJob ID: Location: Toronto, ON Category: Accounting/Auditing Postal Code: M5H2Y2 Employment Type: Full Time Posted: Job Description: Driven by technology and fuelled by innovation, HSB is Canada's premier specialty insurance and applied technology services provider. Offering...

  • Manager, Technical Accounting

    4 days ago

    Toronto, Canada SADA Full time

    Join SADA as a Manager, Technical Accounting! Your Mission The Manager of Technical Accounting at SADA, an Insight Company, is responsible for assessing highly judgmental and complex technical accounting issues. SADA’s cloud services require technical accounting identification, research, analysis, and documentation, particularly with regard to...

  • Accountant - Technical Accounting

    2 weeks ago

    Old Toronto, Ontario, Canada Munich Re Full time

    Company HSB Canada Location Toronto, Canada Driven by technology and fuelled by innovation, HSB is Canada's premier specialty insurance and applied technology services provider. Offering 150 years of technical and service excellence, we are focusing on emerging trends and unlocking new opportunities for clients. Today, we are accelerating, changing the...

  • Accountant - Technical Accounting

    5 days ago

    Old Toronto, Canada Munich Re Full time

    Company HSB Canada Location Toronto, Canada Driven by technology and fuelled by innovation, HSB is Canada’s premier specialty insurance and applied technology services provider. Offering 150 years of technical and service excellence, we are focusing on emerging trends and unlocking new opportunities for clients. Today, we are accelerating, changing...

  • Accountant - Technical Accounting

    1 week ago

    Old Toronto, Canada Munich Re Full time

    Company HSB Canada Location Toronto, Canada Driven by technology and fuelled by innovation, HSB is Canada’s premier specialty insurance and applied technology services provider. Offering 150 years of technical and service excellence, we are focusing on emerging trends and unlocking new opportunities for clients. Today, we are accelerating, changing...

  • Senior Accountant

    4 weeks ago

    Old Toronto, Canada Munich Re Full time

    Senior Accountant - Technical Accounting Company HSB Canada Location Toronto, Canada Driven by technology and fuelled by innovation, HSB is Canada’s premier specialty insurance and applied technology services provider. Offering 150 years of technical and service excellence, we are focusing on emerging trends and unlocking new opportunities for...

  • Senior Accountant

    4 weeks ago

    Old Toronto, Canada Munich Re Full time

    Senior Accountant - Technical Accounting Company HSB Canada Location Toronto, Canada Driven by technology and fuelled by innovation, HSB is Canada’s premier specialty insurance and applied technology services provider. Offering 150 years of technical and service excellence, we are focusing on emerging trends and unlocking new opportunities for...

  • Enterprise Regional Sales Manager

    4 weeks ago

    Toronto, Canada Radware Bot Manager Full time

    Enterprise Regional Sales Manager - Toronto - (24000029) **What is the job**: - Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise - Farm the regional base of active customers - up-selling and cross-selling. - Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised...

  • Enterprise Regional Sales Manager

    2 weeks ago

    Toronto, Ontario, Canada Radware Bot Manager Full time

    Enterprise Regional Sales Manager - Toronto What is the job: Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise Farm the regional base of active customers upselling and crossselling. Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised of Radware capabilities...