Technical Account Manager

4 weeks ago

Toronto, Canada Affirm Full time

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

**Technical Account Manager**:
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Are you as excited to tackle technical problems as you are to build critical client relationships and love being in the middle of it all?

As a Senior Technical Account Manager you will be responsible for the technical success of our largest merchants post-sale, advising their developers, product teams, and key business partners throughout the entire customer lifecycle. You will implement our products into merchants' existing architecture and you will continue to work with them as they scale. You will help them not only to avoid pitfalls, but to take advantage of more of Affirm's offerings, solving business objectives with technical strategies and product optimizations. Technical Account Managers are a part of the Engineering Team and work closely with Affirm's Product, Operations, Customer Success and Merchant Help teams.

**What You'll Do**:

- Lead the technical relationships for a named set of merchants within a vertical or category; you will be responsible for building the trust of your technical counterparts while also fostering long-term relationships with all merchant partners
- Manage and provide technical guidance for new merchant integrations, reducing your merchants' risk by actively working with them to identify problematic technical approaches and driving new feature and product adoption with retail partners, including betas and pilots
- Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner
- Provide early feedback to engineering and product teams while iterating on new products
- Identify areas to improve operational efficiencies and onboard our merchants more quickly

**What We Look For**:

- 5+ years experience as a TAM, Solutions Engineer, or other customer facing technical role where you owned key developer relationships
- Comfortable reading code in at least two programming languages
- Confidence and fluency when discussing technical concepts with developers
- Validated ability to lead important client relationships
- Strong project management skills, capable of influencing internal and external partners to stay on schedule
- Bachelor's degree with a record of pushing yourself academically or equivalent practical experience

**Nice To Have**:

- Degree in a technical major (Computer Science, Mathematics, Engineering, etc.) or bootcamp grad
- Familiarity with the payments ecosystem
- Comfortable writing code in at least one language

**Location - Remote Canada**

LI-Remote

Affirm is proud to be a remote-first company The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

**We have a simple and transparent remote-first grade-based compensation structure. Offer amounts within the range are based on a number of factors including but not limited to job-related skills, experience, and relevant education or training. Across the broader organization, certain roles are eligible for equity awards upon hire, promotion, tenure milestones and for performance.**

We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

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