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Fulfillment Center Manager
2 weeks ago
**About City Electric Supply (CES)**:
We are a family-owned electrical wholesaler dedicated to providing personalized service and support for customers in the residential, commercial, and industrial marketplace.
Our “customer service first” core value has allowed us to grow continually for over 30 years while keeping our founding principle of empowering people to make local business decisions.
Even though we are a large company, we continue to provide our customers tailored services for all their electrical supply needs. All branches have the freedom to serve and meet the needs of its individual marketplace, and the autonomy to price and stock items based on customers’ needs. This gives our branches the opportunity to build local relationships within their communities.
CES has the benefits of a worldwide service network and the personal service of a neighborhood store.
While CES now employs more than 500 people at over 83 locations across Canada, our company values have stayed true. We believe in local people building relationships with customers and providing them with the products and services they need.
**Position Summary**:
The Fulfillment Center Manager is expected to fully understand the fulfillment center processes and procedures to proficiently manage fulfillment center activities.
The primary fulfillment center activities include cycle counting, receiving, stocking, picking, packing, shipping, and final delivery of materials to customers in an efficient and accurate manner.
The Fulfillment Center Manager is responsible for managing all aspects of the fulfillment center, and overseeing its supervisors, employees, and their overall day to day activities. Additionally, the Fulfillment Center Manager must quickly resolve complex situations as they arise to ensure both internal and external customer satisfaction.
**Essential Duties and Responsibilities**:
- Responsible for the direction, scheduling, coordination, and evaluation of the fulfillment center and its employees.
- Responsible for interviewing, hiring, and training employees.
- Responsible for managing supervisors who supervise all fulfillment center employees.
- Plans, assigns, directs work, appraises performance, rewards and disciplines employees as necessary, addresses complaints and resolves problems.
- Provides coaching while handling employee complaints and disciplining subordinates.
- Works with the Customer Service Manager to track customer complaints, questions, and comments while addressing quality concerns and resolving quality errors.
- Works with the Customer Service Manager to communicate information related to deliveries, shipment delays, expedite information, and other related matters.
- Demonstrates, teaches, and holds the team accountable to a Customer-First-Always mentality.
- Monitors quality performance and implements solutions to drive continuous improvement.
- Effectively communicates with leadership to monitor, remove, and stay ahead of any potential capacity or bottleneck threats.
- Coordinates and manages fulfillment center material inventories and cycle counts as required.
- Implements changes in procedures as needed to ensure safety, efficiency, accuracy, and quality.
- Incorporates 5S principles (sort, straighten, shine, standardize, and sustain) throughout the fulfillment center. Makes the fulfillment center a safe and clean place to work.
- Schedules pick up and deliveries.
- Manages all 3PL and LTL performance issues.
- Satisfactorily maintains all fixed assets and equipment, keeping them in a positive working condition.
- Performs other duties and/or projects as assigned.
- Ability to develop and maintain positive relations with customers, coworkers and supervisors.
- Ability to multi-task and to work effectively in a fast-paced environment.
- Ability to work full time or overtime, if necessary.
**Competencies**
- Strong leadership skills.
- Communication proficiency.
- Strong problem-solving skills.
- A sound financial acumen.
**Education/Experience**
- Bachelor’s degree, or the equivalent level of work experience, in Business or Business Administration from an accredited university, is preferred.
- A minimum of 5 years of distribution or warehouse management experience.
**Work Environment**
This job operates in both a distribution center environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. In addition, this role will need to be proficient when it comes to the operation of all distribution center equipment.
**Supervisory Responsibility**
This position has supervisory responsibilities.
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing. The employee must be able to lift and move items
