Service Coordinator

3 days ago Be among the first 25 applicants This range is provided by AutoCanada. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$25.00/hr - CA$35.00/hr Join the Ride Position: Service Coordinator Dealership: Sherwood Park Volkswagen Location: Sherwood Park, AB Sherwood Park Volkswagen is looking for a Service Coordinator/Receptionist. This role is suitable for individuals passionate about delivering exceptional customer service to front‑line customers in our Service Department. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership. Area Of Focus In this role, you will be the first point of contact for our service customers, responsible for scheduling appointments, managing the service calendar, and ensuring a smooth and efficient service process. Key Responsibilities Meet and greet clients arriving for service appointments with a positive, helpful attitude. Provide exceptional customer service to our valued clients by exceeding their needs and expectations. Answer, forward, and screen phone calls within the Service Department in a professional manner. Maintain service and warranty records management and filing processes. Provide clients with information and updates regarding the status of vehicle repairs. Familiarize clients with Service department personnel and Service areas. Work closely with department managers to ensure client satisfaction. Maintain an organized, clean and safe work area. Other duties as assigned. Must Haves Completion of a High School Diploma or equivalent is required. Experience in the Automotive and/or Hospitality industry is preferred. Knowledge of CDK computer operating system or similar systems is considered an asset. Professional and exceptional service to clients. Conscientious, thorough, accurate, and reliable when performing and completing job tasks. Excellent interpersonal, verbal and written communication skills. Accurate and efficient typing skills. Strong organizational skills and attention to detail. Proven ability to multi‑task in a high‑volume, fast‑paced working environment, frequently under urgent deadlines. Sound, practical business judgment, and a problem‑solving, client‑focused, results‑oriented approach. Excellent document creation, reviewing and proofreading skills. Process‑oriented; superior attention to detail and accuracy. Results‑driven and career focused with an entrepreneurial spirit and strong desire to be successful. Valid driver’s license and safe driving record required. Perks Competitive Compensation and Benefits Package. Employee Vehicle Purchase & Service Plans. Employee and Family Assistance Programs. Company‑wide appreciation events and contests throughout the calendar year. Professional development and the opportunity to grow your career. And those are just the basics. We strive everyday to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal‑opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter. We hope you picture yourself here. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around. If you think you’re a good fit to come along on our ride, apply now through our website at We thank all applicants for their interest; however, only those selected for an interview will be contacted. #J-18808-Ljbffr