Customer Success Manager
4 days ago
GitLab is an open‑core software company that develops the most comprehensive AI‑powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co‑create the software that powers our world. The Customer Success Management (CSM) team is accountable for customer adoption, measurable outcomes, customer satisfaction, and creating true customer advocacy. We act as liaisons between customers and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. What you'll do Establish a trusted / strategic advisor relationship with each assigned customer and drive continued value of our solution and services Assist and provide expert deployment, operational best practices, and establish a GitLab Center of Excellence Facilitate workshops to help customers leverage the full value of GitLab solutions Measure and monitor customers’ achievement of critical KPIs, reporting internally to account stakeholders and externally to customer sponsors and executives Translate customer product usage data into actionable advice Hold regular touchpoints with assigned customers per SLAs, reviewing progress against strategic and technical objectives What you'll bring Demonstrated progressive experience in a related function with direct customer advocacy and engagement in post‑sales or professional services Understanding of Git and typical branching strategies Knowledge of the software development lifecycle and pipelines Understanding of continuous integration, continuous deployment, and DevSecOps Hiring process Qualified candidates will be invited to schedule a 30‑minute screening call with a Global Recruiter. Subsequent stages include a hiring‑manager interview (45 min), a panel interview (60 min with a live demonstration and discussion), an executive interview with the Director of Customer Success (30 min), and a reference & background check. Equal Opportunity Statement GitLab is an equal‑opportunity employer and an affirmative action employer. We do not discriminate on the basis of race, color, religion, ancestry, sex, gender identity or expression, national origin, age, citizenship, marital status, disability, veteran status, or any other protected characteristic. We encourage candidates from all backgrounds to apply. The base salary range for this role is reserved for U.S. residents and is reviewed against market data, experience, and role level. Bonuses, equity, and benefits are additional and may apply as part of the total compensation package. #J-18808-Ljbffr
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Customer Success Manager
2 weeks ago
, , Canada AgencyAnalytics Inc Full timeCustomer Success Manager Department: Customer Success Employment Type: Permanent Location: Remote Canada Compensation: $60,000 - $90,000 / year Description We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is...
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Customer Success Manager
4 weeks ago
, , Canada Event Temple Full timeJoin to apply for the Customer Success Manager role at Event Temple 2 days ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Event Temple Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech...
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Customer Success Manager
1 week ago
, , Canada Panoptyc Full timeLocation : Remote Team : Customer Success About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're...
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Manager, Customer Success
1 week ago
, , Canada Antler Full timeOverview Job Title: Manager, Customer SuccessLocation: Toronto / New York / RemoteExperience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role NetNow is a fast-growing credit management platform helping suppliers modernize how they onboard, assess, and approve new customers. We eliminate paper...
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Customer Success Manager
1 hour ago
, , Canada Remotely Full timeWe are currently seeking a passionate and organized Customer Success Manager to join our global team. This is a remote position for candidates based in the United States or Canada. Customer Success in Ciloo Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service and...
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Customer Success Manager
4 weeks ago
, , Canada Event Temple Full timeAbout Us Event Temple is a high‑growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech Awards 5 years in a row and we’re growing rapidly. We’re looking for someone great to help us grow to the next level. Every single day, venues and hotels around the...
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Customer Success Manager
3 weeks ago
, , Canada ROSS Full timeOur client is a dynamic and successful Business Coach looking to hire a Client Success Manager. You will be instrumental in supporting our client to deliver world-class training experiences to customers via webinar and in-person events. You Will… Provide customer onboarding Organize and coordinate exceptional training experiences both over the web and...
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Customer Success Manager
3 weeks ago
, , Canada Panoptyc Full timeJoin to apply for the Customer Success Manager role at Panoptyc Get AI-powered advice on this job and more exclusive features. About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local...
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Customer Success Manager
7 days ago
Canada Quest Software Full time US$80,000 - US$120,000 per yearOverview:Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...
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Customer Success Manager
1 week ago
, , Canada AgencyAnalytics Full timeJoin to apply for the Customer Success Manager role at AgencyAnalytics We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals and growing our product....
