UC & Contact Center Network Architect
3 weeks ago
Experience in deploying, managing & supporting Cisco IP telephony and Cisco Contact Center Express UCCX environment. Responsibilities Provide post‑migration technical support and incident resolution for users. Manage complex issues by engaging with Cisco Technical Assistance Center (TAC) and other Vendors. Act as the Subject Matter Expert (SME) for Cisco IP Telephony, serving as the Internal Escalation point for Client Voice L3 operations. Lead the rebalancing of existing multiple clusters, including all co‑ordination and communication. Implement mobile and Remote Access (MRA) backend deployment and provide technical support for the enablement of next‑gen remote hard phones. Provide technical support for the cluster upgrade of CUCM and UCCX to version 15.x. Deploy and maintain Cisco Voice Gateways (focused on VG400/VG420) and support Cisco Expressway refresh project. Provide technical support for the early deployment of Webex calling solution. Provide technical escalation support for the early adopters and rollout of Jabber Mobile. Soft Skills Strong problem‑solving skills and attention to detail. Excellent communication and collaboration skills. Ability to work in a fast‑paced, dynamic environment. Technical Expertise Serve as a Primary technical Subject Matter Expert for Cisco IP telephony, providing advanced support and guidance to the Client Voice operations Team. Provide technical support for cluster upgrade of CUCM and UCCX to version 15.x. Post‑Migration Support: troubleshoot and resolve user‑reported incidents following system migrations to ensure seamless service continuity. Vendor Management: handle complex technical problems by escalating issues and collaborating with Cisco Technical Assistance Center (TAC). Cisco CUCM cluster Management: execute and coordinate cluster rebalancing activities across multiple clusters, ensuring communication with stakeholders is managed effectively. Mobile and Remote Access (MRA): lead the backend deployment of MRA phones, manage early adopter rollout and oversee migration of related services. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology #J-18808-Ljbffr
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UC & Contact Center Network Architect
3 weeks ago
Montreal, Canada BULLIT SYSTEMS Full timeExperience in deploying, managing & supporting Cisco IP telephony and Cisco Contact Center Express UCCX environment. Responsibilities Provide post‑migration technical support and incident resolution for users. Manage complex issues by engaging with Cisco Technical Assistance Center (TAC) and other Vendors. Act as the Subject Matter Expert (SME) for Cisco...
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UC & Contact Center Network Architect
4 days ago
Montreal, Quebec, Canada BULLIT SYSTEMS Full timeExperience in deploying, managing & supporting Cisco IP telephony and Cisco Contact c\Center Express UCCX environment.• Provide post-migration technical support and incident resolution for users.• Manage complex issues by engaging with Cisco Technical Assistance Center (TAC) and other Vendors.• Act as the Subject Matter Expert (SME) for Cisco IP...
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Contact Center Solutions Integrator
4 weeks ago
Montreal, Canada CallTower Full timeOverview Description Position Summary Acting as a core member of the assigned project delivery team, the solutions integrator provides creative and practical solutions to business challenges, configures CCaaS solutions and builds integrations to various contact center systems. The solutions integrator is responsible for delivering quality installation...
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Contact Center Solutions Integrator
21 hours ago
Montreal, Canada CallTower Full timeOverview Description Position Summary Acting as a core member of the assigned project delivery team, the solutions integrator provides creative and practical solutions to business challenges, configures CCaaS solutions and builds integrations to various contact center systems. The solutions integrator is responsible for delivering quality installation...
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Contact Center Solutions Integrator
1 week ago
Montreal, Canada CallTower Full timeOverview Join to apply for the Contact Center Solutions Integrator role at CallTower . Location: Greater Montreal Metropolitan Area. 4 days ago and 2 days ago postings appear in the listing. Position Summary Acting as a core member of the assigned project delivery team, the solutions integrator provides creative and practical solutions to business...
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Contact Center Solutions Integrator
21 hours ago
Montreal, Canada CallTower Full timeOverviewJoin to apply for the Contact Center Solutions Integrator role at CallTower.Location: Greater Montreal Metropolitan Area. 4 days ago and 2 days ago postings appear in the listing.Position SummaryActing as a core member of the assigned project delivery team, the solutions integrator provides creative and practical solutions to business challenges,...
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Senior Cisco UC
3 weeks ago
Montreal, Canada BULLIT SYSTEMS Full timeA technology solutions provider in Montreal is seeking a Mid-Senior Technical Support Specialist experienced in Cisco IP telephony. You will provide post-migration support and technical escalation for users, engage with Cisco TAC for complex issues, and lead backend deployments. This full-time role requires strong problem-solving and communication skills to...
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Senior Cisco UC
3 weeks ago
Montreal, Canada BULLIT SYSTEMS Full timeA technology solutions provider in Montreal is seeking a Mid-Senior Technical Support Specialist experienced in Cisco IP telephony. You will provide post-migration support and technical escalation for users, engage with Cisco TAC for complex issues, and lead backend deployments. This full-time role requires strong problem-solving and communication skills to...
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Network Architect
4 days ago
Montreal, Quebec, Canada Software International Full timeSoftware International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US.We are currently looking for a Network Architect - Bilingual for our client, a global leader in the IT infrastructure consulting and management industry.Role(s) Required: Network Architect...
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Solutions Architect
21 hours ago
Montreal, Canada Hypertec Group Full timeReady to take the next step in your career? Join a global company shaping the future with technology that drives lasting impact. Hypertec is seeking a Solutions Architect (Network) to join our Hypertec Solutions Partner team in Montreal, Quebec. If you are motivated, collaborative, and aligned with our values, we would love to hear from you. We believe that...
