Contact Center Solutions Integrator
2 weeks ago
Overview Description Position Summary Acting as a core member of the assigned project delivery team, the solutions integrator provides creative and practical solutions to business challenges, configures CCaaS solutions and builds integrations to various contact center systems. The solutions integrator is responsible for delivering quality installation services and personalized customer-focused support in a timely manner. Responsibilities Act as a technical advisor with expert understanding of partnering CCaaS solutions Assist the business analyst in gathering business and technical requirements and maintain build books Implement, configure and test proposed solutions, which may include: Spin up CCaaS instances and configure SIP trunking and integrations Build Voice Bots, Chat Bots, Self-service IVRs and DTMF IVRs Perform system configurations, create users, skills, queues, inbound/outbound campaigns, etc. Omni-channel experiences AI driven tools such as real-time transcription, agent assist, speech and text analytics, predictive engagement, etc. Participate in AI application builds Maintain technical library with processes, scripts, common module descriptions or any other relevant documentation that can be used to efficiently deliver projects. Acquire and maintain knowledge of partnering solutions’ offering, remaining up to speed with all new features and releases. Contribute learnings to company-wide knowledge base Participate in internal projects that enhance the quality or efficiency of integration services Provide training to end users as required (agents, supervisors, administrators, etc.) Assist in resolving special product-related issues or complex escalated support cases as needed. Any other relevant duties. Technical Skills Required: In depth knowledge of Genesys Cloud CX and/or Five9 Technical proficiency in Cloud services (Azure, AWS, GCP) Contact Center Experience working with Inbound/Outbound/Email/Messaging/SMS Expertise integrating CCaaS solutions with third party platforms (CRMs, ERPs, ticketing, payment processing, UC, WFM, BI, etc.) Knowledge of Genesys Cloud Developer tools Rest APIs C# or HTML & Javascript Asset: Knowledge of Terraform package build with Genesys Cloud Experience using Git DevOps experience Experience with other CCaaS solutions such a Talkdesk, Amazon Connect, Zoom Contact Center Experience with NLU/NLP Platforms (Dialogflow, Lex) DBMS .NET / NodeJS / Python development experience Technical proficiency in Windows Server, Client platforms and Networking Qualifications Fluency in English and French University degree in a related field Minimum 5 years of Contact Center experience Minimum 3 years deploying CCaaS solutions Ability to work in a self-directed and self-motivated environment Ability to manage multiple projects at the same time Ability to travel Leadership and assertiveness Ability to manage customer expectations and deliverables to successfully deliver projects within scope, timeline, budget and with full customer satisfaction #J-18808-Ljbffr
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Contact Center Solutions Integrator
3 weeks ago
Montreal, Canada CallTower Full timeOverview Join to apply for the Contact Center Solutions Integrator role at CallTower . Location: Greater Montreal Metropolitan Area. 4 days ago and 2 days ago postings appear in the listing. Position Summary Acting as a core member of the assigned project delivery team, the solutions integrator provides creative and practical solutions to business...
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Contact Center Solutions Integrator
4 weeks ago
Montreal, Canada CallTower Full timeOverviewJoin to apply for the Contact Center Solutions Integrator role at CallTower.Location: Greater Montreal Metropolitan Area. 4 days ago and 2 days ago postings appear in the listing.Position SummaryActing as a core member of the assigned project delivery team, the solutions integrator provides creative and practical solutions to business challenges,...
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Contact Center Solutions Integrator
3 weeks ago
Montreal, Canada CallTower Full timeOverviewJoin to apply for the Contact Center Solutions Integrator role at CallTower.Location: Greater Montreal Metropolitan Area. 4 days ago and 2 days ago postings appear in the listing.Position SummaryActing as a core member of the assigned project delivery team, the solutions integrator provides creative and practical solutions to business challenges,...
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Contact Center Solutions Integrator
3 days ago
Montreal, Canada CallTower Full timeOverview Description Position Summary Acting as a core member of the assigned project delivery team, the solutions integrator provides creative and practical solutions to business challenges, configures CCaaS solutions and builds integrations to various contact center systems. The solutions integrator is responsible for delivering quality installation...
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Montreal, Canada Bell Canada Full timeSenior Consultant, Solution Integration(Contact Center) At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members...
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Montreal, Canada Bell Canada Full timeSenior Consultant, Solution Integration(Contact Center) At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the...
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Montreal, Canada Bell Canada Full timeSenior Consultant, Solution Integration(Contact Center) At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members...
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Montreal, Canada Bell Canada Full timeSenior Consultant, Solution Integration(Contact Center) At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members...
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Contact Center Solutions Advisor
4 weeks ago
Montreal, Canada Intact Full timeContact Center Solutions Advisor (CCaaS) Join to apply for the Contact Center Solutions Advisor (CCaaS) role at Intact. About The Role The Contact Center Solutions Advisor is responsible for managing, configuring, and optimizing the systems and technologies used in contact center operations. This role is essential to ensuring a seamless and efficient...
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Hybrid CCaaS Solutions Lead
3 weeks ago
Montreal, Canada Bell Canada Full timeA leading telecommunications provider in Montreal seeks a Senior Consultant for Solution Integration in Contact Center. The role involves developing contact center solutions, collaborating with teams, and requires a Bachelor's degree in IT or related field, along with knowledge of cloud technologies. Candidates must be proficient in English and French. This...
