Contact Center Solutions Integrator
1 day ago
OverviewJoin to apply for the Contact Center Solutions Integrator role at CallTower.Location: Greater Montreal Metropolitan Area. 4 days ago and 2 days ago postings appear in the listing.Position SummaryActing as a core member of the assigned project delivery team, the solutions integrator provides creative and practical solutions to business challenges, configures CCaaS solutions and builds integrations to various contact center systems. The solutions integrator is responsible for delivering quality installation services and personalized customer-focused support in a timely manner.Position ResponsibilitiesAct as a technical advisor with expert understanding of partnering CCaaS solutionsAssist the business analyst in gathering business and technical requirements and maintain build booksImplement, configure and test proposed solutions, which may include:Spin up CCaaS instances and configure SIP trunking and integrationsBuild Voice Bots, Chat Bots, Self-service IVRs and DTMF IVRsPerform system configurations, create users, skills, queues, inbound/outbound campaigns, etc.Omni-channel experiencesAI driven tools such as real-time transcription, agent assist, speech and text analytics, predictive engagement, etc.Participate in AI application buildsMaintain technical library with processes, scripts, common module descriptions or any other relevant documentation that can be used to efficiently deliver projectsAcquire and maintain knowledge of partnering solutions’ offering, remaining up to speed with all new features and releasesContribute learnings to company-wide knowledge baseParticipate in internal projects that enhance the quality or efficiency of integration servicesProvide training to end users as required (agents, supervisors, administrators, etc.)Assist in resolving special product-related issues or complex escalated support cases as neededAny other relevant dutiesRequired Technical SkillsIn depth knowledge of Genesys Cloud CX and/or Five9Technical proficiency in Cloud services (Azure, AWS, GCP)Contact Center Experience working with Inbound/Outbound/Email/Messaging/SMSExpertise integrating CCaaS solutions with third party platforms (CRMs, ERPs, ticketing, payment processing, UC, WFM, BI, etc.)Knowledge of Genesys Cloud Developer toolsRest APIsC# or HTML & JavascriptAssetsKnowledge of Terraform package build with Genesys CloudExperience using GitDevOps experienceExperience with other CCaaS solutions such as Talkdesk, Amazon Connect, Zoom Contact CenterExperience with NLU/NLP Platforms (Dialogflow, Lex)DBMS.NET / NodeJS / Python development experienceTechnical proficiency in Windows Server, Client platforms and NetworkingQualificationsFluency in English and FrenchUniversity degree in a related fieldMinimum 5 years of Contact Center experienceMinimum 3 years deploying CCaaS solutionsAbility to work in a self-directed and self-motivated environmentAbility to manage multiple projects at the same timeAbility to travelLeadership and assertivenessAbility to manage customer expectations and deliverables to successfully deliver projects within scope, timeline, budget and with full customer satisfactionJob FunctionInformation TechnologyIndustriesTelecommunications #J-18808-Ljbffr
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Contact Center Solutions Integrator
1 week ago
Montreal, Canada CallTower Full timeOverview Join to apply for the Contact Center Solutions Integrator role at CallTower . Location: Greater Montreal Metropolitan Area. 4 days ago and 2 days ago postings appear in the listing. Position Summary Acting as a core member of the assigned project delivery team, the solutions integrator provides creative and practical solutions to business...
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Contact Center Solutions Integrator
4 weeks ago
Montreal, Canada CallTower Full timeOverview Description Position Summary Acting as a core member of the assigned project delivery team, the solutions integrator provides creative and practical solutions to business challenges, configures CCaaS solutions and builds integrations to various contact center systems. The solutions integrator is responsible for delivering quality installation...
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Contact Center Solutions Integrator
1 day ago
Montreal, Canada CallTower Full timeOverview Description Position Summary Acting as a core member of the assigned project delivery team, the solutions integrator provides creative and practical solutions to business challenges, configures CCaaS solutions and builds integrations to various contact center systems. The solutions integrator is responsible for delivering quality installation...
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Contact Center Solutions Advisor
2 weeks ago
Montreal, Quebec, Canada Intact Full timeOur employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to...
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Senior Contact Center Engineer
2 weeks ago
Montreal, Canada SOFTEL Communications Inc. Full timeOverview 3 days ago Be among the first 25 applicants. Direct message the job poster from SOFTEL Communications Inc. This is a full-time hybrid position for a Senior Contact Center CX Engineer at SOFTEL Communications in Europe, with remote work possible. The Senior Engineer will play a key role in the design, deployment, integration, and support of NICE...
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Senior Contact Center Engineer
1 day ago
Montreal, Canada SOFTEL Communications Inc. Full timeOverview3 days ago Be among the first 25 applicants. Direct message the job poster from SOFTEL Communications Inc. This is a full-time hybrid position for a Senior Contact Center CX Engineer at SOFTEL Communications in Europe, with remote work possible. The Senior Engineer will play a key role in the design, deployment, integration, and support of NICE CXone...
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Montreal, Canada Bell Canada Full timeReq Id: At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for...
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Montreal, Canada IO Solutions Contact Center Morocco Full timeSales And Customer Service Specialist – Cantonese Or Mandarin (Work From Home Or On-Site)Join to apply for the Sales And Customer Service Specialist – Cantonese Or Mandarin (Work From Home Or On-Site) role at IO Solutions Contact Center MoroccoSales And Customer Service Specialist – Cantonese Or Mandarin (Work From Home Or On-Site)4 weeks ago Be among...
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Help Desk Specialist – On-Site
1 day ago
Montreal, Canada IO Solutions Contact Center Morocco Full timeHelp Desk Specialist – On-Site (Job Title) IO Solutions Contact Center Morocco is seeking a Help Desk Specialist to work on‑site at our Montreal office. The role will work closely with the IT team to ensure the proper operation, maintenance, and optimization of the organization’s infrastructure, including the management of computer equipment for new...
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Montreal, Canada IO Solutions Contact Center Morocco Full timeSales And Customer Service Specialist – On-SiteJoin IO Solutions Contact Center Morocco as a full‑time Sales and Customer Service Specialist – On‑Site. Under the supervision of the Team Leader, you will provide quality phone‑based customer service and meet productivity targets. This role offers opportunities to learn and grow through our...
