Contact Center Solutions Integrator
4 weeks ago
Overview Description Position Summary Acting as a core member of the assigned project delivery team, the solutions integrator provides creative and practical solutions to business challenges, configures CCaaS solutions and builds integrations to various contact center systems. The solutions integrator is responsible for delivering quality installation services and personalized customer-focused support in a timely manner. Responsibilities Act as a technical advisor with expert understanding of partnering CCaaS solutions Assist the business analyst in gathering business and technical requirements and maintain build books Implement, configure and test proposed solutions, which may include: Spin up CCaaS instances and configure SIP trunking and integrations Build Voice Bots, Chat Bots, Self-service IVRs and DTMF IVRs Perform system configurations, create users, skills, queues, inbound/outbound campaigns, etc. Omni-channel experiences AI driven tools such as real-time transcription, agent assist, speech and text analytics, predictive engagement, etc. Participate in AI application builds Maintain technical library with processes, scripts, common module descriptions or any other relevant documentation that can be used to efficiently deliver projects. Acquire and maintain knowledge of partnering solutions’ offering, remaining up to speed with all new features and releases. Contribute learnings to company-wide knowledge base Participate in internal projects that enhance the quality or efficiency of integration services Provide training to end users as required (agents, supervisors, administrators, etc.) Assist in resolving special product-related issues or complex escalated support cases as needed. Any other relevant duties. Technical Skills Required: In depth knowledge of Genesys Cloud CX and/or Five9 Technical proficiency in Cloud services (Azure, AWS, GCP) Contact Center Experience working with Inbound/Outbound/Email/Messaging/SMS Expertise integrating CCaaS solutions with third party platforms (CRMs, ERPs, ticketing, payment processing, UC, WFM, BI, etc.) Knowledge of Genesys Cloud Developer tools Rest APIs C# or HTML & Javascript Asset: Knowledge of Terraform package build with Genesys Cloud Experience using Git DevOps experience Experience with other CCaaS solutions such a Talkdesk, Amazon Connect, Zoom Contact Center Experience with NLU/NLP Platforms (Dialogflow, Lex) DBMS .NET / NodeJS / Python development experience Technical proficiency in Windows Server, Client platforms and Networking Qualifications Fluency in English and French University degree in a related field Minimum 5 years of Contact Center experience Minimum 3 years deploying CCaaS solutions Ability to work in a self-directed and self-motivated environment Ability to manage multiple projects at the same time Ability to travel Leadership and assertiveness Ability to manage customer expectations and deliverables to successfully deliver projects within scope, timeline, budget and with full customer satisfaction #J-18808-Ljbffr
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Contact Center Solutions Integrator
1 week ago
Montreal, Canada CallTower Full timeOverview Join to apply for the Contact Center Solutions Integrator role at CallTower . Location: Greater Montreal Metropolitan Area. 4 days ago and 2 days ago postings appear in the listing. Position Summary Acting as a core member of the assigned project delivery team, the solutions integrator provides creative and practical solutions to business...
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Contact Center Solutions Integrator
13 hours ago
Montreal, Canada CallTower Full timeOverviewJoin to apply for the Contact Center Solutions Integrator role at CallTower.Location: Greater Montreal Metropolitan Area. 4 days ago and 2 days ago postings appear in the listing.Position SummaryActing as a core member of the assigned project delivery team, the solutions integrator provides creative and practical solutions to business challenges,...
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Contact Center Solutions Integrator
13 hours ago
Montreal, Canada CallTower Full timeOverview Description Position Summary Acting as a core member of the assigned project delivery team, the solutions integrator provides creative and practical solutions to business challenges, configures CCaaS solutions and builds integrations to various contact center systems. The solutions integrator is responsible for delivering quality installation...
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Contact Center Solutions Advisor
2 weeks ago
Montreal, Quebec, Canada Intact Full timeOur employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to...
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Senior Contact Center Engineer
2 weeks ago
Montreal, Canada SOFTEL Communications Inc. Full timeOverview 3 days ago Be among the first 25 applicants. Direct message the job poster from SOFTEL Communications Inc. This is a full-time hybrid position for a Senior Contact Center CX Engineer at SOFTEL Communications in Europe, with remote work possible. The Senior Engineer will play a key role in the design, deployment, integration, and support of NICE...
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Senior Contact Center Engineer
17 hours ago
Montreal, Canada SOFTEL Communications Inc. Full timeOverview3 days ago Be among the first 25 applicants. Direct message the job poster from SOFTEL Communications Inc. This is a full-time hybrid position for a Senior Contact Center CX Engineer at SOFTEL Communications in Europe, with remote work possible. The Senior Engineer will play a key role in the design, deployment, integration, and support of NICE CXone...
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Montreal, Canada Bell Canada Full timeReq Id: At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for...
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Montreal, Canada IO Solutions Contact Center Morocco Full timeSales And Customer Service Specialist – Cantonese Or Mandarin (Work From Home Or On-Site)Join to apply for the Sales And Customer Service Specialist – Cantonese Or Mandarin (Work From Home Or On-Site) role at IO Solutions Contact Center MoroccoSales And Customer Service Specialist – Cantonese Or Mandarin (Work From Home Or On-Site)4 weeks ago Be among...
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Help Desk Specialist – On-Site
15 hours ago
Montreal, Canada IO Solutions Contact Center Morocco Full timeHelp Desk Specialist – On-Site (Job Title) IO Solutions Contact Center Morocco is seeking a Help Desk Specialist to work on‑site at our Montreal office. The role will work closely with the IT team to ensure the proper operation, maintenance, and optimization of the organization’s infrastructure, including the management of computer equipment for new...
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Sales And Customer Service Specialist – On-Site
16 hours ago
Montreal, Canada IO Solutions Contact Center Morocco Full timeSales And Customer Service Specialist – On-SiteJoin IO Solutions Contact Center Morocco as a full‑time Sales and Customer Service Specialist – On‑Site. Under the supervision of the Team Leader, you will provide quality phone‑based customer service and meet productivity targets. This role offers opportunities to learn and grow through our...
