UC & Contact Center Network Architect

13 hours ago

Montreal, Quebec, Canada BULLIT SYSTEMS Full time $80,000 - $120,000 per year

Experience in deploying, managing & supporting Cisco IP telephony and Cisco Contact c\Center Express UCCX environment.


• Provide post-migration technical support and incident resolution for users.


• Manage complex issues by engaging with Cisco Technical Assistance Center (TAC) and other Vendors.


• Act as the Subject Matter Expert (SME) for Cisco IP Telephony, serving as the Internal Escalation point for Client Voice L3 operations.


• Lead the rebalancing of existing multiple clusters, including all co-ordination and communication.


• Implement mobile and Remote Access (MRA) backend deployment and provide technical support for the enablement of next gen remote hard phones.


• Provide technical support for the cluster upgrade of CUCM and UCCX to version 15.x


• Deploy and maintain Cisco Voice Gateways (focused on VG400/VG420) and Support Cisco Expressway refresh project.


• Provide technical support for the early deployment of Webex calling solution


• Provide technical escalation support for the early adopters and rollout of Jabber Mobile.

Soft-Skills


• Strong problem-solving skills and attention to detail.


• Excellent communication and collaboration skills.

Ability to work in a fast-paced, dynamic environment.


• Technical Expertise: Serve as a Primary technical Subject Matter Expert for Cisco IP telephony, providing advanced support and guidance to the Client Voice operations Team.


• Deployment and Support: Provide technical support for cluster upgrade of CUCM and UCCX to version 15.x


• Post-Migration Support" Troubleshoot and resolve user-reported incidents following system migrations to ensure seamless service continuity.


• Vendor Management: Handle complex technical Problems by escalation issues and collaborating with Cisco technical Assistance Center (TAC)


• Cisco CUCM cluster Management: Execute and co-ordinate cluster rebalancing activities across multiple Clusters, ensuring all communication with stakeholders is managed effectively.


• Mobile and Remote Access (MRA): Lead the backend deployment of MRA phones, manage the early adopter rollout and oversee the migration of related services

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