Credit Card Representative

What you’ll be doing As a member of CIBC’s Contact Centre Credit Cards Department you will be the first point of contact for clients calling in with questions or requests related to their banking needs. You will answer incoming calls from our credit card clients as well as calls transferred from other departments, assist clients with their credit card operations and inquiries, identify their needs, and proactively suggest solutions to help them achieve their financial goals. You will demonstrate solid written, verbal and interpersonal skills to collect complete information on client issues, summarize and verify facts, and provide information and solutions regarding CIBC’s credit card products and services. The role receives general instructions on routine work and requires limited direction, collaborating to find simple solutions that make it easy for clients to bank with us. Agent @ Home Program Requirements Ability to work independently as an Agent @ Home with a secure workspace in a room or office with a door that closes off from noises and distractions. Wired Internet connection capable of continuously supporting excellent call quality and high‑speed response rate (minimum download speed of 15 Mbps and upload speed of 10 Mbps). Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service. How you’ll succeed Client engagement – Focus on each client experience and connect on a personal level to offer an exceptional client experience. Problem solving – Listen, ask questions, and put yourself in the client’s shoes. Act like an owner, understand their needs and recommend solutions based on those needs. Efficiency – Recognize that the client’s time is valuable and complete requests promptly. Use strong knowledge of the CIBC systems and products for quick resolution. Product knowledge – Understand CIBC’s suite of products, work with others to connect clients to the right people, and proactively suggest banking options that help clients achieve their financial goals. Who you are You put our clients first and engage with purpose to find the right solutions. You go the extra mile because it’s the right thing to do. You’re passionate about people, find meaning in relationships, and surround yourself with a diverse network of partners. You love to learn, are passionate about growing your knowledge, and know that there is no limit to what you can achieve. You’re goal‑oriented and motivated by accomplishing your goals and delivering your best to make a difference. Values matter to you. You bring your real self to work and live our values—trust, teamwork and accountability. What CIBC Offers At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck. Defined benefit pension plan An employee share purchase plan, a vacation offering, wellbeing support and MomentMakers our social points‑based recognition program. Subject to plan and program terms and conditions. What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation please contact us. You need to be legally eligible to work at the location(s) specified above and must have a valid work or study permit. We may ask you to complete an attribute‑based assessment and other skills tests (simulation coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you and give you the opportunity to learn more about us. Job Location Halifax-1809 Barrington St. 14 Employment Type Regular Weekly Hours 37.5 Skills Call Center Client Service Communication Customer Experience (CX) Outbound Calls Work Collaboratively Required Experience IC Key Skills Sales Experience, B2B Sales, Time Management, Customer Service, Cold Calling, Retail Sales, Territory Management, Upselling, Product Demos, Outside Sales, Medicare, Negotiation Experience : years Vacancy : 1 #J-18808-Ljbffr