Credit Card Representative
3 weeks ago
Credit Card Representative (Sales and Service Specialist) Remote Join to apply for the Credit Card Representative (Sales and Service Specialist) Remote role at CIBC. We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. What You’ll Be Doing Serve as the first point of contact for clients calling with credit‑card related questions or requests, including inquiries from other departments. Assist clients with their credit‑card operations and inquiries, identify their needs, and proactively suggest solutions to help them achieve their financial goals. Document client issues, summarize and verify facts, and provide information and solutions regarding CIBC’s credit‑card products and services. Follow general instructions on routine work and support best practices while collaborating to find simple solutions for clients. Support remote work arrangement under the program, ensuring a secure workspace and reliable internet connectivity (minimum 15 Mbps download/10 Mbps upload). How You’ll Succeed Client engagement: Focus on each client experience, connect personally, and provide exceptional support. Problem solving: Listen, ask questions, and put yourself in the client’s shoes to recommend appropriate solutions. Efficiency: Resolve requests quickly, using strong product knowledge of CIBC systems. Product knowledge: Understand and proactively suggest banking options aligned to clients’ goals. Who You Are Client‑first mindset – you engage to find the right solutions. Passionate about people and teamwork; you build trust through respect and authenticity. Eager to learn, goal‑oriented, and driven to make a difference. Values matter to you; you bring your real self to work. What CIBC Offers Competitive salary, incentive pay, benefits program, defined benefit pension plan, employee share purchase plan, vacation, wellness support, and MomentMakers recognition program. Access to a technology toolkit that supports collaboration and innovation. A paid Purpose Day for personal growth and development. Inclusive workplace where all feel belonging. What You Need to Know Legal eligibility to work at the specified location and a valid work or study permit. Possible attribute‑based assessment and other skill tests during the application process. CIBC’s commitment to inclusivity and accessibility; contact provided for accommodations. Job Location Halifax – 1809 Barrington St. 14 Employment Type Regular, full‑time, shift‑oriented. Weekly Hours 37.5 hours Skills Call Center, Client Service, Communication, Customer Experience (CX), Outbound Calls, Work Collaboratively. #J-18808-Ljbffr
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Credit Card Representative
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Credit Card Representative
4 weeks ago
Halifax, Canada CIBC Full timeCredit Card Representative (Sales and Service Specialist) Remote Join to apply for the Credit Card Representative (Sales and Service Specialist) Remote role at CIBC. We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. What You’ll Be Doing...
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Regina, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...
