Customer Success Manager

Found in: Whatjobs CA C2 - 2 weeks ago

Canada Enso Connect Full time

Are you ready to help shape the direction of a dynamic SaaS-based technology startup? This is your opportunity to significantly impact how we support our customers and grow our business. Join us at Enso Connect as a Customer Success Manager and take on a crucial role in advancing our mission to modernize the hospitality industry.


What We Do

Enso Connect is a dynamic guest experience platform for vacation rentals and boutique hotels that seamlessly integrates with property management systems, helping to personalize and monetize interactions throughout the guest journey.


From upsells and guidebooks to smart lock-connected check-in, AI-driven multi-channel messaging, and more, Enso Connect transforms the guest journey into a seamless digital experience.


With its "If this, then that" capabilities, Enso Connect serves as the Zapier of the hospitality industry, connecting all the tools businesses already love and use. This allows hosts to better manage the operational complexity of scaling a hospitality business while increasing profit per guest. We are experiencing rapid growth and invite you to be a part of it


Who You Are

We are seeking a bilingual French-speaking Customer Success Manager to join our team If you are a highly motivated, results-oriented individual passionate about account management, customer service, and building relationships with people, this job is for you.


As a Customer Success Manager, you will be responsible for managing the onboarding process for new clients, from the initial contract signing to the full implementation of our services and ongoing success using our platform. The role involves working closely with clients to understand their needs and ensure a smooth onboarding process.


Responsibilities Include

  • Serve as the primary contact for new clients during the implementation process
  • Understand client requirements and configure our technology platform to meet their specific needs
  • Coordinate onboarding meetings and training sessions to ensure clients maximize the full benefits of our platform
  • Respond to client questions throughout onboarding, handle support inquiries, and file tickets using our support software
  • Gather and process all necessary documentation promptly, maintaining effective communication with both clients and internal teams
  • Identify and resolve any issues that may arise during the onboarding process, ensuring a positive client experience
  • Monitor and evaluate the onboarding process regularly, identifying areas for improvement
  • Ensure accurate and up-to-date client data within our systems


Qualifications

  • Ideal for a recent graduate starting their career
  • 1-2 years of experience in sales or account management at a B2B SaaS startup is a nice-to-have but not required
  • Hustle, ambition, and the drive to exceed targets
  • Strong verbal and written communication skills
  • Excellent organizational skills to balance many tasks without losing sight of the highest priority items and a desire to create and build new processes to enable organizational efficiencies
  • Intuition for business and a fast learner: capable of quickly developing an understanding of the hospitality market, competitive dynamics, and customer preferences
  • Bilingual (French-speaker)


Why Us?

  • Work alongside smart and motivated people
  • Our company is known for its industry-leading technology
  • Work on meaningful projects, be part of a culture that values your contributions, and have access to ample resources and training to help you succeed


Benefits

  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • Stock options
  • Vision care
  • Company events
  • Hybrid work from office and home

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