Senior Customer Success Manager

Found in: Jooble CA O C2 - 2 weeks ago


Canada PartnerStack Inc. Full time

About you and this role

Customer Success Managers (CSMs) own the outcome of customer success for a book of business/set of accounts. They form a direct relationship and partnership with customers to uncover and create a shared vision of what success means to a given customer. They then provide them with timely value propositions and actions to deliver on that value. They build strategies for their accounts to retain and grow them while contributing to company profits. CSMs develop a vision and a strategy for each of their accounts to provide customers with a voice and guidance to facilitate the achievement of the customer’s business objectives, partnership creation and revenue generation..

Customer Success Managers have a unique opportunity to influence PartnerStack customer base and can be a promoter for PartnerStack as well as an advocate for customer needs or gaps in experience. CSMs are essential to a company’s financial growth as they are responsible for growing and transforming customer relationships.

For PartnerStack that means owning specific Vendor accounts and Vendor Revenue growth and the Vendor’s relationship with Partners - driving revenue through subscription renewal, rewards and TFR growth.

Primary Focus Areas:

  • Be the Voice of the Vendor - talk with Vendors to understand Voice of their Vendor (VoV) assess and prioritize feedback
  • Build Relationships - develop and manage strategies for Vendor growth and retention, focusing on loyalty and the creation of long term relationships with PartnerStack
  • Build Partnerships - develop and manage the Vendor’s partnerships and programs on the PartnerStack Network, moving non marketplace partners into the marketplace and working with the Network Success Team to expand on the Vendor’s partnerships and programs
  • Drive Shared Success - drive Vendor and PartnerStack revenue
  • Advocate for PartnerStack - CSMs have the opportunity to represent the PartnerStack vision, focus, and path to success by building a deep understanding of the business and representing that with the senior relationships within their book of business
What you’ll do
  • Manage the success of their assigned accounts, ensuring customers get fast time to value and realize value in outcomes including - optimized and expanded programs, revenue generation and clear return on investment
  • Develop strategies for their customer growth and retention
  • Educate and advocate for how PartnerStack can solve their needs
  • Establish regular connection and communication - weekly/bi weekly check ins with key stakeholders, and quarterly business review with executive leadership focused on revenue generations and customer objectives for using PartnerStack
  • Review customer feedback and prioritize feature requests
  • Analyze data and metrics around customer engagement and growth
  • Ensure onboarding of new customers leads to success and active programs
  • Drive renewals and expansion
  • Foster relationship between their customers and the PartnerStack support team for technical issues, minor product problems or requests, training, and basic business questions
You’re a great candidate if…
  • 3+ years experience in partnerships , customer success, customer experience or related roles
  • Understands SaaS business and has an interest in keeping up with the industry
  • Enjoys building relationships and cultivating positive client experiences
  • Focuses on new and effective ways to provide value to the client
  • Approaches problems with a creative mindset and is solution oriented
  • Thrives in a fast paced environment and is able to learn on the job

Top Skills:
Relationship Management, Effective Communication, Growth Mindset, Industry Knowledge, Change Management, Cross Sell/Up Sell, Problem Solving, Managing Expectations, Empathy, Active Listening, Strategic Planning, Time Management, Data Analysis, Persuasiveness, Project Management, Creative Thinking

#J-18808-Ljbffr
  • Senior Customer Success Manager

    Found in: Jooble CA O C2 - 2 weeks ago


    Canada Evisort Inc. Full time

    Our mission is to change the way business deals get done. In an industry plagued by inefficient and ineffective contract management systems, we provide a solution that accelerates, scales, and protects the business, enabling contract professionals to become their company’s superhero. We create cutting-edge AI technology that makes contracts searchable...

  • Senior Customer Success Manager

    Found in: Jooble CA O C2 - 2 weeks ago


    Canada Evisort Inc. Full time

    In an industry plagued by inefficient and ineffective contract management systems, we provide a solution that accelerates, scales, and protects the business, enabling contract professionals to become their company’s superhero. We create cutting-edge AI technology that makes contracts searchable and simplifies deal-making processes to supercharge business...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 2 days ago


    Canada Understanding Recruitment Group Full time

    Understanding Recruitment provided pay range This range is provided by Understanding Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $100,000.00/yr - $150,000.00/yr Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely...

  • Account Manager

    Found in: Jooble CA O C2 - 5 days ago


    Canada imagine.io Full time

    Account Manager / Customer Success Manager Imagine.io’s mission is to make 3D simple for everyone. We believe that simplicity in 3D visualization is critical for creating engaging visual content at scale. To go beyond the traditional 2D-3D canvas and create contextual, photo-realistic, and interactive experiences with ease and simplicity will come from...


  • Canada Tribute Technology Full time

    Tribute Technology is an established best-in-class Software as a Service technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission is to make meaningful connections between our customers and their users through...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 5 days ago


    Canada imagine.io Full time

    Account Manager / Customer Success Manager io’s mission is to make 3D simple for everyone. We believe that simplicity in 3D visualization is critical for creating engaging visual content at scale. To go beyond the traditional 2D-3D canvas and create contextual, photo-realistic, and interactive experiences with ease and simplicity will come from vision...

  • Principal Customer Success Manager

    Found in: Jooble CA O C2 - 1 week ago


    Canada Evisort Inc. Full time

    Our mission is to change the way business deals get done. In an industry plagued by inefficient and ineffective contract management systems, we provide a solution that accelerates, scales, and protects the business, enabling contract professionals to become their company’s superhero. We create cutting-edge AI technology that makes contracts searchable...

  • Customer Success Manager-IN

    Found in: Jooble CA O C2 - 2 weeks ago


    Canada Accessit Library Full time

    This position is the main point of contact for key customers to drive industry best practices and the evolution of Follett product and services integral to the customer’s success. Customer Success Manager serves as the main contact for all customers’ issues as related to ongoing service and support, managing our customers’ expectations, and...

  • Enterprise Customer Success Manager Customer Success

    Found in: Jooble CA O C2 - 2 weeks ago


    Canada SysAid Technologies Ltd. Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager, Scaled

    Found in: Jooble CA O C2 - 2 weeks ago


    Canada BioRender Full time

    At BioRender, our mission is to accelerate the world’s ability to learn, discover and communicate science. We are passionate about democratizing science communication in order to accelerate scientific discovery and understanding. We're looking for amazing people to help create the world’s go-to-place and platform where science is communicated. Come...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 1 week ago


    Canada Prevu3D Inc Full time

    Reporting to the Director of Customer Success, the Customer Success Manager plays a strategic and supportive role, working closely with our Account Managers and the Marketing team to ensure the success of our clients with the Prevu3D products. If you’re customer-centric, forward-thinking, target-oriented and excel under pressure in a dynamic environment,...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 2 weeks ago


    Canada Klir Platform Europe Limited Full time

    We are hiring to make water better! Water, a resource of unparalleled importance, is often deemed the lifeblood of our planet. However, the water industry has long been criticized for its reluctance to innovate and embrace new technologies that could liberate skilled professionals from the tedious, time-consuming administrative work that has burdened their...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 1 week ago


    Canada Understanding Recruitment Full time

    I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance providers and is the leading provider of revenue ops in the space. They have a world-class team who went to top-tier...

  • Sr. Customer Success Manager, EZRA

    Found in: Jooble CA O C2 - 1 week ago


    Canada Lee Hecht Harrison Careers Full time

    Job Role: Senior Customer Success Manager, Enterprise Location: Toronto Canada (Hybrid - 3 days in office) Who we are:  Imagine what even the world’s finest organizations could achieve if all their employees were coached to be their absolute best. At EZRA, we are on a mission to do just that. We believe through coaching; people get to know...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 2 weeks ago


    Canada Internetwork Expert Full time

    Imagine.io’s mission is to make 3D simple for everyone. We believe that simplicity in 3D visualization is critical for creating engaging visual content at scale. To go beyond the traditional 2D-3D canvas and create contextual, photo-realistic, and interactive experiences with ease and simplicity will come from vision and creativity. We are working to...

  • Remote Customer Success Manager

    Found in: Jooble CA O C2 - 1 day ago


    Canada Karriera Full time

    OneContact is focused on building Remote Teams across Europe (Customer Support and Technical) that are integrated into clients' People, Processes, and Products. Our clients are major software development companies who have entrusted us with the task of hiring customer support and technical resources which includes senior DevOps, AWS and Azure Consultants,...


  • Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...


  • Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 1 week ago


    Canada Pragma Full time

    Pragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games. You'll be joining a passionate, remote-first team (PT time zone) comprised of people that have scaled games such as League of Legends and Destiny 2 and many more games while...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 1 week ago


    Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...