Client Services/Analyst Trainer

1 week ago

Peterborough, Canada Kawartha Pine Ridge District School Board Full time
CLIENT SERVICES / ANALYST TRAINER

Start Date: TBD

12 months per year, 35 hours/week

Pay Band 7 - $28.83 to $32.03

We offer eligible employees a comprehensive employee pension (OMERS) and benefit package upon start date, a commitment to ongoing learning, and an exceptional work environment.

The Kawartha Pine Ridge District School Board (KPR) offers a world-class education for approximately 34,000 students in 87 schools. Spanning over 7,000 square kilometers, across diverse rural and urban communities in southeastern Ontario, KPR serves the Municipality of Clarington, Northumberland and Peterborough Counties, and City of Quinte West/Murray Ward.

The Board is situated on the traditional territory of the Michi Saagiig Anishinaabeg people, serving three vibrant First Nation communities which include Alderville First Nation, Curve Lake First Nation and Hiawatha First Nation. Today, this gathering place is home to many First Nations, Métis and Inuit peoples and we acknowledge the contributions and accomplishments of all Indigenous people across Turtle Island, current and through history.

All positions in the Kawartha Pine Ridge District School Board support the school’s priority of student achievement and the Boards mission to educate our students to excel in learning, to succeed in life and to enrich our communities. Employees demonstrate empathy and respect in all interactions, are committed to service excellence, and embrace change through innovation.

As part of our strategy to provide on-going support

for our schools, the Board is now accepting resumes from qualified applicants

for the full-time positions Client Services / Analyst Trainer.

The purpose of the Client Services / Analyst Trainer position is to provide support and training services for system computer administrative software.

This position reports to ICT Manager

Main Responsibilities:

Supports the implementation of administrative software applications and communications equipment by analyzing products, developing and maintaining documentation, coordinating and conducting Board-wide training for end users.

Determines requirements and develops/assists users with the development of reports and forms.

Tests the integration of and evaluates applications and procedures for Technical Application Support Specialists advising of deficiencies and proposing resolutions.

Identifies and monitors use requirements performing detailed system studies and recommend solutions.

Maintains standards and procedures set by the department, Board and the Ministry of Education producing, publishing, verifying, and auditing monthly reports.

Conducts, and/or attends and participates in various committee meetings as required by the department using video-conferencing equipment, prepares handouts, contacts speakers, and prepares, distributes, and maintains agenda materials.

Provides ongoing support to users regarding applications, responding to inquiries and service requests, providing on-line support, receiving, logging, tracking, resolving and/or assigning support calls via the Help Desk, and liaising between schools and vendors testing new equipment.

Performs other duties as may be assigned.

Education & Experience:

High school diploma or equivalent plus two (2) years College diploma in a related field.

One (1) to three (3) years of related experience.

Minimum two (2) years’ experience in a school environment.

Specialized Skills:

Advanced level computer technical skills, working knowledge of computer applications and skills in office productivity suites i.e. Microsoft Office, Google Workspace.

Advanced level technical skills and working knowledge in computerized student information systems (e.g., Aspen) and student learning management systems (e.g., Edsby).

Have knowledge and experience with Ministry of Education reporting systems, such as OnSIS (Ontario School Information System.

Minimum one (1) year adult education training experience.

One (1) to three (3) years’ experience with corporate applications and documentation authoring.

Proficiency in web applications and website management.

Valid drivers license and use of own vehicle.

A commitment to service excellence.

A police records check, with a Vulnerable Sector Search and

Pardoned Sexual Offenders Database Search , dated within 6 months prior to the date

of hire , is a requirement for employment with this Board.

Please note that there have been reports that it has taken some candidates up

to 6 weeks to obtain a police check. With that in mind, we strongly recommend

that you go about obtaining this search at your earliest convenience.

KPRDSB is committed to a qualified workforce that is representative of the diversity of the people of Ontario and across the communities we serve. We welcome applications from candidates with diverse background and lived experiences as a member of a marginalized group, including but not limited to:

• First Nations, Métis and Inuit peoples, and all other Indigenous peoples;

• members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin;

• persons with visible and/or invisible (physical and/or mental) disabilities;

• persons who identify as women; and

• persons of marginalized sexual orientations, gender identities, and gender expressions.

KPRDSB is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process please make them known when contacted and we will work with you to meet your needs.

Only

those selected for an interview will be contacted.

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