Manager, Client Services

6 months ago

Peterborough, Canada Fleming College Full time

Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including hundreds of international students from countries around the world, attend at campus locations in Peterborough, Lindsay, Haliburton and Cobourg. Fleming offers more than 100 full-time programs in Environmental and Natural Resource Sciences, Fine Arts, General Arts and Science, Technology, Skilled Trades, Community Development, Health, Business, and Justice as well as other Continuing Education courses.

We are also extremely proud of our more than 85,000 Fleming alumni who are contributing to their communities in the region, across the province and around the world.

**What Are We About?**:

- Please note: This position is designated as hybrid expected to work on campus 50% of the time._

**For More Information**:
For a complete job description, please refer to the document found here: Job Description

¿**What We Are Looking For**:

- Completion of a 4-year Bachelor’s degree in Business or Information Technology.
- A minimum of 5 years of working experience including:

- Relevant combination of post-secondary education (minimum four-year degree) with a Business or IT focus and a minimum of five years of progressively responsible leadership experience in a client/student services environment, preferably within a Registrar’s Office;
- Experience in developing, implementing and monitoring service excellence while working with multiple internal and external partners;
- Ability to guide students through complex, stressful situations with empathy and diplomacy, demonstrating a solid understanding of student development and needs;
- Demonstrated knowledge of and experience with a wide range of cultures, including providing exceptional levels of customer service which recognize cultural diversity.
- Demonstrated knowledge of the Ontario Postsecondary System with a strong understanding and experience with Admissions, Records and Student Financial Services and the use of student information systems such as PeopleSoft;
- Demonstrated team leadership experience in successfully developing highly motivated teams to deliver superior customer service in a fast-paced, diverse, demanding environment with high volume and tight deadlines;
- Demonstrated ability to effectively manage and foster trust in a multi-union environment;
- Exemplifies an open and transparent leadership style through a demonstrated commitment to giving and receiving feedback and fostering candour in relationships;
- Works well under pressure; adaptable, flexible and responsive to fast-paced, changing environment combined with well-developed organizational skills and attention to detail;
- Demonstrated experience in financial analysis and budget management;
- Customer service management experience at a leadership level including demonstrated success in monitoring, developing, evaluating and improving service processes and procedures;
- Strong communicator with the ability to effectively reconcile significantly diverse viewpoints, and foster collaboration across various departments in developing solutions which balance relationships and results;
- Sound judgement, superior analytical and problem-solving abilities, with demonstrated innovation and creativity in moving situations from issues to opportunities, making timely and effective decisions;
- **Please Note - Admin**
- Please note that in addition to the salary range listed above, you will be eligible for performance-based incentives, in accordance with the College’s administrative compensation program and practices._

**How To Apply**

**Equity, Diversity & Inclusion**
Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. We welcome those who would contribute to the further diversification of our Staff, our Faculty and our Administration including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.

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