Network Support Analyst- Network Services

6 months ago

Peterborough, Canada Fleming College Full time

Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including hundreds of international students from countries around the world, attend at campus locations in Peterborough, Lindsay, Haliburton and Cobourg. Fleming offers more than 100 full-time programs in Environmental and Natural Resource Sciences, Fine Arts, General Arts and Science, Technology, Skilled Trades, Community Development, Health, Business, and Justice as well as other Continuing Education courses.

We are also extremely proud of our more than 85,000 Fleming alumni who are contributing to their communities in the region, across the province and around the world.

**What Are We About?**:
The incumbent provides analysis, network and programming support to the user community and Information Technology Services, maintaining and providing user support for College Information Systems as they relate to ITS services for the enterprise.

The Network Support Analyst provides point-of-contact functions, which includes, initial contact, issue identification, problem resolution, follow-up and internal communication in ITS. For on going projects it includes: liaison between ITS and other project staff, communication, documentation, proactive problem identification and resolution until project is complete.

Note: Each member has defined responsibilities and points of contact but each member of the team is expected to be able to support all areas within the team at an operational level. The NSA team works as a highly integrated and interdependent team.

NSA work can be categorized as follows:

- Shared / Team Focus - two or more NSAs may regularly share an area of focus
- Backup Coverage - NSA are assigned to periodically keep their knowledge and understanding of another area primary focus up to date.
- Common Core - regular and routine operational duties and task that can be performed by any NSA as required. Typically, these are supported by well documented and/or understood procedures for completing these tasks.

Please note: This position has been designated as on-campus and is expected on-site 100% of the time. This position is temporary full-time for a one year term.

**For More Information**:
For a complete job description, please refer to the document found here: Job Description

**What We Are Looking For**:
Completion of a 4 year degree or 3 year diploma plus professional certification in Networking Technology and/or Information Technology, Microsoft Technology Association (MTA) Certification or equivalent, VMware Certified Associate along with 5 years of practical work experience including:

- Work experience implementing & supporting large enterprise networks.
- Experience with the integration of multi-vendor hardware, scripting/programming, network, and client configurations.
- Experience working with large IT projects to evaluate needs, consider time estimates, set task priorities, track progress through implementation and ensure original needs are met before deeming a project complete.
- Experience working independently, prioritizing, organizing and problem-solving own work in a customer service team-based environment.
- Experience calculating risks association with system problems while under high pressure and high stress, evaluate pertinent options and the ability to implement solutions with good judgment leading to positive outcomes.
- Project management experience and experience using good judgment in situations dealing with access to highly confidential information.

**How To Apply**

**Equity, Diversity & Inclusion**
Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. We welcome those who would contribute to the further diversification of our Staff, our Faculty and our Administration including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.

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