Ocean Logistics Coordinator

7 days ago

Richmond, Canada Canaan Group Full time

Company Overview Canaan Group is a vertically integrated logistics company with a global reach of over 53 offices worldwide. We consult, liaise and provide logistics solutions for companies to move and transport products throughout the world. The company started in 1981 in Vancouver. Through hard working, persistence and creativity, Canaan Group has grown constantly to become one of the largest privately owned Canadian logistic company. The motto of our company is "Delivered as Promise". Job Description: At Canaan Group, we are currently hiring a Ocean Logistics Coordinator to support our growing team We are looking for someone who is passionate about building and maintaining trust-based relationships with customers, suppliers, and international agents. You will provide expertise in shipment documentation, warehouse planning, customs brokerage, cargo insurance, port expenses, and providing solution-based recommendations for our customers. Major position accountabilities: Responsible for preparing documentation for ocean freight shipments for importing and exporting customer products in a timely manner Accountable for submitting CERS, AES, ISF, E-manifest, Shipping Line SI, Bills of Lading submissions, as well as arranging phytosanitary certificate, insurance coverage, and invoices for customers. Handles accounting processes, investigates rate discrepancies, customer quotes, and bookings for vendors Coordinates shipments with carriers including overseas agents, truckers, port agents, custom brokers, shipping lines, and other service providers Tracks and monitors shipments on a daily basis while communicating with shippers and agents to proactively identify potential issues and work to resolve operational issues Identifies customer needs through active listening to answer questions and make product recommendations based on the customer requirements Performs data entry accurately and within the required timeframe into CRM tool Builds and maintains client relationships by answering general inquiries regarding shipment status, invoices, and other related shipping documentation Responsible for maintaining, coordinating and communicating with Key accounts 'Must Haves' High School Diploma or General Education Diploma (GED) Minimum three years of freight forwarding experience Excellent English communication skills both verbal and written Proficient in Microsoft Office, specifically in Excel, Word, Teams, and Outlook Ability to work in a fast-paced environment and deliver results to meet timelines Exceptional customer service skills to internal and external partners 'Preferred' Post secondary diploma or degree in Supply Chain, Logistics, Business, or related field Knowledge and/or experience in ocean logistics would be an asset Proficiency with Cargo Wise operating system Knowledge of international ocean import/export rules and regulations Experience with customs would be an asset Strong negotiating skills for customer quotes and services Candidate(s) must own vehicle. Public transportation is not available at Mitchell Island. Please submit resumes to:

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