ServiceNow Technical Lead
3 weeks ago
Location: Calgary, AB
Duration: Long Term Contract
Job Description:
As a ServiceNow Technical Lead, the Candidate would: ? Supervising Operational and Developmental activities for ServiceNow IT Services and projects.? Implement OOTB or Customized features in the ServiceNow environment. ? Coordinate with application and other support teams for finalizing design, preparing implementation and cutover plans, configuring CyberArk with various tools and troubleshoot issue to complete work in time.? Prepare detailed requirement, design, technical documentation, SOPs and user training manuals.? Perform extensive study of online documentation ServiceNow to troubleshoot and implement solutions.? Lead and guide a team of junior ServiceNow analysts to perform the required tasks.? Provide correct status and timeline for completion of tasks. Successful candidates would have:? 8-10 years? experience in ServiceNow in implementation, configuration, upgrade, and integrations.? Experience in REST APIs, SOAP based integration with SailPoint, CyberArk, Azure, WorkAto, XSOAR.? Collaboration with Technical Architects and Application Support teams design finalization and implementation.? Good analytical and problem-solving skills.? Very good communication and documentation skills? Proactive attitude towards timely completion of tasks by troubleshooting and other stakeholder coordination.? Leadership and task distribution and monitoring skills.5 mandatory ?MUST HAVE? skills and experience for this requirement. Please include skills related to technical as well as domain and non-technical skills and experience as applicable to the position.1. Design and develop custom ServiceNow applications, modules and configurations.2. Integration using REST APIS, SOAP protocols, JSON, Web Services, for automation of business workflows.3. ITAM, ITBM, ITOM, ITSM, CSM, Security Operations, GRC, Vulnerability Response proficiency.4. UI/Portal designing and development: Angular JS, AJAX, JavaScript, HTML, CSS.5. End to end implementation of OOTB applications, Trouble shooting and ServiceNow Vendor collaboration. Please list 5 ?NICE TO HAVE? but not mandatory skills and experience for this requirement 1. Good Verbal and communication skill and ability to interact with Architects and Clients.2. Knowledge of PowerShell, Active Directory, Windows, UNIX, Other Automation and RPA tools etc.3. Collaboration with business stake holders towards timely completion of tasks4. Provide correct estimation of tasks and report of status.5. Contribute to growth and skill development team through strong team interactions and be driven by both time constraints and a personal commitment to quality.
Job Type: Fixed term contract
Education:
Bachelor's Degree (preferred)
Language:
English (preferred)
Work Location: In person
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