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ServiceNow Lead
3 months ago
Essential Skills:
- 8-10 years' experience in ServiceNow in implementation, configuration, upgrade, and integrations.
- Experience in REST APIs, SOAP based integration with SailPoint, CyberArk, Azure, WorkAto, XSOAR.
- Collaboration with Technical Architects and Application Support teams for design finalization and implementation.
- Good analytical and problem-solving skills.
- Very good communication and documentation skills.
- Proactive attitude towards timely completion of tasks by troubleshooting and other stakeholder coordination.
- Leadership and task distribution and monitoring skills.
MUST HAVE skills and experience:
- Design and develop custom ServiceNow applications, modules, and configurations.
- Integration using REST APIs, SOAP protocols, JSON, Web Services, for automation of business workflows.
- ITAM, ITBM, ITOM, ITSM, CSM, Security Operations, GRC, Vulnerability Response proficiency.
- UI/Portal designing and development: Angular JS, AJAX, JavaScript, HTML, CSS.
- End-to-end implementation of OOTB applications, troubleshooting, and ServiceNow Vendor collaboration.
NICE TO HAVE:
- Good verbal and communication skills and ability to interact with Architects and Clients.
- Knowledge of PowerShell, Active Directory, Windows, UNIX, Other Automation and RPA tools.
- Collaboration with business stakeholders towards timely completion of tasks.
- Provide correct estimation of tasks and report status.
- Contribute to growth and skill development of the team through strong interactions and a commitment to quality.
Role and Responsibilities:
- As a ServiceNow Technical Lead, the candidate would:
- Supervise operational and developmental activities for ServiceNow IT services and projects.
- Implement OOTB or customized features in the ServiceNow environment.
- Coordinate with application and other support teams for finalizing design, preparing implementation and cutover plans, configuring CyberArk with various tools, and troubleshoot issues to complete work on time.
- Prepare detailed requirements, design, technical documentation, SOPs, and user training manuals.
- Perform extensive study of online documentation for ServiceNow to troubleshoot and implement solutions.
- Lead and guide a team of junior ServiceNow analysts to perform the required tasks.
- Provide correct status and timeline for completion of tasks.
Job Types: Full-time, Fixed term contract
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (preferred)
Work Location: Hybrid remote in Calgary, AB
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