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ServiceNow Lead

3 months ago


Calgary Alberta DJ, CA AstraNorth Full time

Essential Skills:

  • 8-10 years' experience in ServiceNow in implementation, configuration, upgrade, and integrations.
  • Experience in REST APIs, SOAP based integration with SailPoint, CyberArk, Azure, WorkAto, XSOAR.
  • Collaboration with Technical Architects and Application Support teams for design finalization and implementation.
  • Good analytical and problem-solving skills.
  • Very good communication and documentation skills.
  • Proactive attitude towards timely completion of tasks by troubleshooting and other stakeholder coordination.
  • Leadership and task distribution and monitoring skills.

MUST HAVE skills and experience:

  • Design and develop custom ServiceNow applications, modules, and configurations.
  • Integration using REST APIs, SOAP protocols, JSON, Web Services, for automation of business workflows.
  • ITAM, ITBM, ITOM, ITSM, CSM, Security Operations, GRC, Vulnerability Response proficiency.
  • UI/Portal designing and development: Angular JS, AJAX, JavaScript, HTML, CSS.
  • End-to-end implementation of OOTB applications, troubleshooting, and ServiceNow Vendor collaboration.

NICE TO HAVE:

  • Good verbal and communication skills and ability to interact with Architects and Clients.
  • Knowledge of PowerShell, Active Directory, Windows, UNIX, Other Automation and RPA tools.
  • Collaboration with business stakeholders towards timely completion of tasks.
  • Provide correct estimation of tasks and report status.
  • Contribute to growth and skill development of the team through strong interactions and a commitment to quality.

Role and Responsibilities:

  • As a ServiceNow Technical Lead, the candidate would:
  • Supervise operational and developmental activities for ServiceNow IT services and projects.
  • Implement OOTB or customized features in the ServiceNow environment.
  • Coordinate with application and other support teams for finalizing design, preparing implementation and cutover plans, configuring CyberArk with various tools, and troubleshoot issues to complete work on time.
  • Prepare detailed requirements, design, technical documentation, SOPs, and user training manuals.
  • Perform extensive study of online documentation for ServiceNow to troubleshoot and implement solutions.
  • Lead and guide a team of junior ServiceNow analysts to perform the required tasks.
  • Provide correct status and timeline for completion of tasks.

Job Types: Full-time, Fixed term contract

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Calgary, AB: reliably commute or plan to relocate before starting work (preferred)

Work Location: Hybrid remote in Calgary, AB

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