ServiceNow Technical Lead

4 days ago

Calgary, Alberta, Canada Tata Consultancy Services Full time
About Tata Consultancy Services

Tata Consultancy Services (TCS) is a leading IT services, consulting, and business solutions company that has been partnering with numerous global businesses in their transformation journeys for over 55 years.

Our consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through our unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development.

As a part of the Tata group, India's largest multinational business group, TCS has over 615,000 of the world's best-trained consultants in 55 countries.

We generated consolidated revenues of US $27.9 billion in the fiscal year ended March 31, 2023, and are listed on the BSE and the NSE in India.

TCS' proactive stance on climate change and award-winning work with communities across the world have earned us a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Job Summary

We are seeking a highly skilled ServiceNow Technical Lead to supervise operational and developmental activities for ServiceNow IT services and projects.

The ideal candidate will have extensive experience in ServiceNow implementation, configuration, upgrade, and integrations, as well as expertise in REST APIs, SOAP-based integration with SailPoint, CyberArk, Azure, Work to, XSOAR.

The successful candidate will lead and guide a team of junior ServiceNow analysts, provide correct status and timeline for completion of tasks, and have a proactive attitude towards timely completion of tasks by troubleshooting and other stakeholder coordination.

Key Responsibilities
  • Supervise operational and developmental activities for ServiceNow IT services and projects.
  • Implement OOTB or customized features in the ServiceNow environment.
  • Coordinate with application and other support teams for finalizing design, preparing implementation and cutover plans, configuring CyberArk with various tools and troubleshoot issues to complete work in time.
  • Prepare detailed requirements, design, technical documentation, SOPs, and user training manuals.
  • Perform extensive study of online documentation ServiceNow to troubleshoot and implement solutions.
  • Lead and guide a team of junior ServiceNow analysts to perform the required tasks.
  • Provide correct status and timeline for completion of tasks.
  • Collaborate with Technical Architects and Application Support teams to design finalization and implementation.
  • Have good analytical and problem-solving skills.
  • Have very good communication and documentation skills.
  • Have a proactive attitude towards timely completion of tasks by troubleshooting and other stakeholder coordination.
  • Have leadership and task distribution and monitoring skills.
Requirements
  • Good years' experience in ServiceNow in implementation, configuration, upgrade, and integrations.
  • Experience in REST APIs, SOAP-based integration with SailPoint, CyberArk, Azure, Work to, XSOAR.
  • Collaboration with Technical Architects and Application Support teams design finalization and implementation.
  • Good analytical and problem-solving skills.
  • Very good communication and documentation skills.
  • Proactive attitude towards timely completion of tasks by troubleshooting and other stakeholder coordination.
  • Leadership and task distribution and monitoring skills.

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