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Technical Lead

2 months ago

Calgary, Canada Tata Consultancy Services Full time

About TCS:


Tata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 615,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $27.9 billion in the fiscal year ended March 31, 2023, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.


Roles and Responsibilities:

•As a ServiceNow Technical Lead, the Candidate would: Supervising Operational and Developmental activities for ServiceNow IT Services and projects.

•Implement OOTB or Customized features in the ServiceNow environment.

•Coordinate with application and other support teams for finalizing design, preparing implementation and cutover plans, configuring CyberArk with various tools and troubleshoot issue to complete work in time.

•Prepare detailed requirements, design, technical documentation, SOPs and user training manuals.

•Perform extensive study of online documentation ServiceNow to troubleshoot and implement solutions.

•Lead and guide a team of junior ServiceNow analysts to perform the required tasks.

•Provide correct status and timeline for completion of tasks.

•Successful candidates would have: Good years’ experience in ServiceNow in implementation, configuration, upgrade, and integrations.

•Experience in REST APIs, SOAP based integration with SailPoint, CyberArk, Azure, Work to, XSOAR.

•Collaboration with Technical Architects and Application Support teams design finalization and implementation.

•Good analytical and problem-solving skills.

•Very good communication and documentation skills

•Proactive attitude towards timely completion of tasks by troubleshooting and other stakeholder coordination.

•Leadership and task distribution and monitoring skills. mandatory skills and experience for this requirement.

•Please include skills related to technical as well as domain and non-technical skills and experience as applicable to the position.

•Design and develop custom ServiceNow applications, modules and configurations.

•Integration using REST APIS, SOAP protocols, JSON, Web Services, for automation of business workflows.

•ITAM, ITBM, ITOM, ITSM, CSM, Security Operations, GRC, Vulnerability Response proficiency.

•UI/Portal designing and development: Angular JS, AJAX, JavaScript, HTML, CSS.

•End to end implementation of OOTB application


Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.