Customer Success Manager
2 weeks ago
Join to apply for the Customer Success Manager role at LARVOL LARVOL provides competitive intelligence and predictive insights for global pharma companies. We’re looking for a proactive, relationship-driven Customer Success Manager (CSM) to help our customers get lasting value from our data platforms and predictive tools. The Opportunity We're seeking a Customer Success Manager who combines relationship depth with a commercial mindset. This role is directly responsible for renewals, upsells, cross-sells, and uncovering new opportunities within existing accounts . Success here depends on consistently getting customer meetings, listening deeply, and following through to drive outcomes. If you can build trusted partnerships while also ensuring account growth, you’ll thrive in this role. What You’ll Do Own renewals end-to-end and drive expansion by proactively managing customer relationships to secure renewals and identify upsell and cross-sell opportunities. Consistently schedule and lead customer meetings to maintain engagement, uncover needs, and advance opportunities. Ensure disciplined follow-through on action items, keeping deals and renewals on track. Act as a trusted partner to pharma customers, aligning our solutions to their strategic goals. Lead customer onboarding and training sessions to drive adoption and long-term retention. Share customer insights with internal teams to influence product development and strategy. Keep detailed, accurate records of customer interactions, follow-ups, and revenue opportunities in Salesforce. What You’ll Bring A minimum of three (3) years in a Customer Success, Account Management, or customer-facing role in Pharma, SaaS or life sciences Strong commercial acumen with a track record in renewals, upsells, or account growth. Exceptional written and oral communication, with ability to operate with clarity in ambiguous, urgent, and high-stakes contexts. High energy, self-motivation, and discipline in a remote setting Curiosity to deeply understand customer needs and how our products align Comfort working across time zones and collaborating remotely Proficiency in CRM tools (SalesForce Preferred) What We Offer Fully Remote : Work from anywhere with autonomy and flexibility Mission-Driven Work : Support pharma companies with solutions that matter Small Team, Big Impact : Collaborate directly with leadership and product teams Independent Contractor Role : Freedom and responsibility in a contract-based structure Seniority Level Mid-Senior level Employment Type Contract Job Function Customer Service and Consulting Referrals increase your chances of interviewing at LARVOL by 2x Get notified about new Customer Success Manager jobs in Canada . Canada CA$74,375.00-CA$96,250.00 2 weeks ago Canada CA$121,975.00-CA$157, hours ago #J-18808-Ljbffr
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Customer Success Manager
5 days ago
, , Canada AgencyAnalytics Inc Full timeCustomer Success Manager Department: Customer Success Employment Type: Permanent Location: Remote Canada Compensation: $60,000 - $90,000 / year Description We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is...
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Customer Success Manager
3 weeks ago
, , Canada Event Temple Full timeJoin to apply for the Customer Success Manager role at Event Temple 2 days ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Event Temple Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech...
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Customer Success Manager
1 day ago
, , Canada Panoptyc Full timeLocation : Remote Team : Customer Success About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're...
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Manager, Customer Success
1 day ago
, , Canada Antler Full timeOverview Job Title: Manager, Customer SuccessLocation: Toronto / New York / RemoteExperience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role NetNow is a fast-growing credit management platform helping suppliers modernize how they onboard, assess, and approve new customers. We eliminate paper...
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Customer Success Manager
3 weeks ago
, , Canada Event Temple Full timeAbout Us Event Temple is a high‑growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech Awards 5 years in a row and we’re growing rapidly. We’re looking for someone great to help us grow to the next level. Every single day, venues and hotels around the...
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Customer Success Manager
2 weeks ago
, , Canada ROSS Full timeOur client is a dynamic and successful Business Coach looking to hire a Client Success Manager. You will be instrumental in supporting our client to deliver world-class training experiences to customers via webinar and in-person events. You Will… Provide customer onboarding Organize and coordinate exceptional training experiences both over the web and...
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Customer Success Manager
2 weeks ago
, , Canada Panoptyc Full timeJoin to apply for the Customer Success Manager role at Panoptyc Get AI-powered advice on this job and more exclusive features. About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local...
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Manager, Customer Success
1 week ago
Canada GSOFT Full timeCompany Description We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a...
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Customer Success Manager
10 hours ago
Canada Quest Software Full time US$80,000 - US$120,000 per yearOverview:Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...
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Customer Success Manager
3 days ago
, , Canada AgencyAnalytics Full timeJoin to apply for the Customer Success Manager role at AgencyAnalytics We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals and growing our product....
