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Direct message the job poster from NSUS Group Join our creative and innovative team as we connect and entertain players all around the world, creating exciting experiences and lasting connections, on the world’s largest online poker network and biggest poker events Home of the World Champion Daniel Negreanu, Winner of the Best Poker Software, and Guinness World Records holder of the largest ever online poker prize pool, GGPoker has taken the only poker world by storm. HQ'ed in Toronto with offices in 9 major cities and 700 top international talents, NSUS is an industry-leading global company dedicated to shaping the future of gaming. GGPoker holds the largest online poker market share globally, and we are looking for dynamic, innovative, and passionate team members to be part of the World’s #1. Position Overview The Key Account Manager manages GGPoker’s worldwide agent network, collaborating with partners who have strong local presence and unique fundamental qualities that enable them to bring high-quality players from their respective markets. As a Partner Relations Specialist , you’ll manage daily communications with key accounts across multiple channels, monitor performance, enforce policies, resolve requests, and coordinate with cross‑functional teams. This is a full‑time, onsite position based in our Toronto office. Duties and Responsibilities Partner Communication & Relationship Management Serve as the primary contact for partners across multiple communication channels Respond promptly to inquiries, requests, and escalations Build strong working relationships with partners across different markets and time zones Manage sensitive conversations related to policy compliance and performance feedback Data Analysis & Reporting Track performance metrics and flag underperforming partnerships for review Analyze partner performance data to identify trends, risks, and opportunities Support commission‑related analysis and provide actionable insights Operations & Compliance Review prospective partners and support onboarding processes Monitor partner activity to identify irregularities and enforce compliance with internal policies Cross‑Functional Coordination Coordinate with internal teams to resolve issues and implement operational improvements Collaborate with development teams to troubleshoot technical issues and enhance internal tools Requirements Strong communication skills across cultures and time zones Highly organized; able to manage multiple ongoing conversations simultaneously Analytical mindset with data interpretation skills Comfortable in fast‑paced, evolving environments Excel/Google Sheets proficiency preferred Fluency in English; additional languages a strong asset Experience in operations, account management, or the iGaming industry Compensation Annual raise based on performance Discretionary bonus Competitive and flexible benefits after the probationary period Coverage for commute Endless snacks, coffee, tea, and beverages Work with and learn from the very best in the iGaming industry We are an equal‑opportunity employer and we are committed to building a diverse, inclusive, and welcoming workplace for all. NSUS is committed to providing a barrier‑free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, NSUS will make accommodations available to applicants with disabilities upon request during the recruitment process. Seniority level Associate Employment type Full‑time Job function Customer Service and Accounting/Auditing Industries Gambling Facilities and Casinos, Computer Games, and Entertainment Providers Referrals increase your chances of interviewing at NSUS Group by 2x #J-18808-Ljbffr
