Key Account Manager

Date: Sep 7, 2024
- Company:

- Location: Toronto HQ, CA, L4W 5L9

**WELCOME TO**INGENICO**

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.

With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

**ABOUT THE ROLE & TEAM**

As a Key Account Manager, you’ll play a vital role in managing and growing key accounts, building strong relationships, and delivering innovative payment solutions tailored to our clients' needs.

You will be the primary point of contact for key clients, ensuring their success and fostering long-term partnerships. Additionally, you will manage partners and gateways, driving channel sales and contributing to our growth strategy.

**WHAT YOU’LL DO**
- Identify opportunities for new accounts, and existing account expansion by upselling/cross selling additional products or services.
- Develop and implement strategies to maximize revenue and client satisfaction.
- Act as a client advocate within the company, working with product, support, and development teams to address issues or concerns.
- Ensure that client feedback is incorporated into product and service improvements.
- Stay informed about industry trends, market conditions, and competitive landscape to provide clients with relevant insights, and recommendations.
- Set strategy for sales territory including account priority, calling strategy, relevant value drivers, partnership with 3rd parties, and travel schedule.
- Attend industry events, trade shows, and conferences to network and promote the company’s offerings, and present Ingenico products to establish and maintain the industry awareness of Ingenico.
- Complete all opportunity tracking, activity logs & forecasts in our CRM in a timely and consistent manner to enable senior management to properly forecast revenue and set targets.
- Manage the end-to-end sales process for key accounts, including prospecting, negotiating, and closing deals.
- Prepare and deliver presentations, proposals, and regular account reviews to key clients.
- Achieve and exceed sales targets and KPIs.
- Handle any client issues or complaints promptly and professionally, ensuring a high level of client satisfaction.

**ABOUT YOUR SKILLS**
- Proven experience as a Key Account Manager or similar role, with a track record of managing high-value accounts and driving business growth.
- Strong understanding of fintech products and services.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to analyze data and generate actionable insights.
- Highly motivated, organized, proactive, and results driven.
- Ability to work independently as well as collaboratively within a team.
- Adaptable to a fast-paced, evolving environment.
- Has a logical, analytical approach to problem-solving. Able to solve complex issues in specialization.
- Ability to translate customers technical requirements into complex solutions.
- Advanced English proficiency, French is a plus.

**AAP/EEO Statement**:
lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.