Customer Success Manager
2 weeks ago
At ICwhatUC, we’re on a mission to create the world’s best real time and self serve experiences. Have you ever felt like you could fix a simple problem at home or on a job if you only had the right expertise to help you along? Us too. We’re a SaaS company backed by one of North America’s most successful seed stage investors, and we are keying up for a year of explosive growth. If you are looking for a hockey stick growth curve, you’ve found it. We are a Google Accelerator alumnus and we have key partnerships in place with AT&T and Masco. Our company is headquartered in Calgary and our team is spread across Canada’s major cities. As a company that challenges our customers to think differently about the way they do things, we approach our work differently, too. We respect and trust our team – our asynchronous culture allows our team to build their schedule around their life, not the other way around. About The Job We’re looking for an engaging and creative Customer Success Manager to help us demonstrate the value of what we’re creating to new and existing customers. If you enjoy having a diverse workload, managing enterprise accounts, and collaborating with customers and team members, this might be the role for you. What you’ll be doing Own 8 to 12 enterprise accounts to ensure growth, value creation, and ongoing success. Perform customer interviews to get feedback and find areas for improvement. Provide training and coaching to clients. Actively work with new clients during their Proof of Concept (trial) periods to ensure successful product launches and create demonstrable value for our clients. Engage and manage inbound support requests, resolve issues and concerns where possible, elevate to management as needed. Meaningfully contribute to team and company objectives and key results. Tech stack: Slack, HubSpot, Pendo, Jira, Confluence, Google Suite Your background 2 years of experience working in a Customer Success role 2 years of experience in a startup environment with a SaaS product Experience working with enterprise (B2B) customers A creative self-starter who is flexible and tenacious Excellent communication skills and a high degree of reliability A passion for digging in and solving problems Benefits Competitive salary Work from anywhere (as long as it’s in the Pacific or Mountain time zones) Unlimited vacation policy Full medical coverage Company issued laptop, equipment Wellness spending allowance and phone stipend Employee stock option plan Address: #2020, 150 9 Ave SW Calgary, T2P 0S9 Canada Phone: Email: #J-18808-Ljbffr
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Customer Success Manager
4 weeks ago
, AB, Canada INNIO Group Full timeRole Summary The Customer Success Manager works closely with our channel Partners and end user customers to build strong, supportive relationships with them and their personnel across their assigned region. The CSM will work closely with the channel Partners within their region to support growth of their Waukesha business and will leverage branch-level...
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Customer Success Manager
4 weeks ago
, AB, Canada Echo360 Inc Full timeThe Customer Success Manager (CSM) is responsible for driving adoption, retention, and expansion of Echo360 products and services within large-scale corporate enterprise accounts. This role focuses on building deep relationships with corporate Learning & Development (L&D), IT, and Operational leaders in companies managing extensive remote workforces that...
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Customer Success Manager
22 hours ago
, , Canada DemandBridge Full timeDescription About DemandBridge DemandBridge is a leading software provider delivering innovative, scalable solutions to distributors, suppliers, and organizations operating in the print and promotional marketing industry. Our mission is to empower companies of all sizes by streamlining operations and driving sustainable growth. DemandBridge is a Valsoft...
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Customer Success Manager
2 weeks ago
, , Canada Panoptyc Full timeLocation : Remote Team : Customer Success About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're...
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Manager, Customer Success
2 weeks ago
, , Canada Antler Full timeOverview Job Title: Manager, Customer SuccessLocation: Toronto / New York / RemoteExperience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role NetNow is a fast-growing credit management platform helping suppliers modernize how they onboard, assess, and approve new customers. We eliminate paper...
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Customer Success Manager
4 weeks ago
, , Canada Panoptyc Full timeJoin to apply for the Customer Success Manager role at Panoptyc Get AI-powered advice on this job and more exclusive features. About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local...
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Manager, Customer Success
5 days ago
Canada GSOFT Full timeCompany Description We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a...
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Customer Success Manager
1 week ago
Canada Quest Software Full timeOverview:Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...
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Customer Success Manager
3 weeks ago
, , Canada AgencyAnalytics Full timeJoin to apply for the Customer Success Manager role at AgencyAnalytics We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals and growing our product....
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Customer Success Manager
1 day ago
, , Canada Aux Mode Full timeThe Customer Success Manager works to ensure the success of our portfolio of clients. CSM will accomplish this by intimately knowing Aux Mode’s clients and services and building strong relationships with our clients. CSM will be responsible for supporting the daily operation and maintenance of client accounts, organizing client data and information and...
