Performance Manager
4 weeks ago
The Performance Manager is tasked with supporting the Sales team, serving as an expert in autoTRADER's online and digital products purchased by customers. This role involves reviewing analytics and customer account performance, advising the Sales Team based on findings, and providing data and reports for client meetings.
Responsibilities:
Customer Service:
-Take ownership of assigned client accounts and collaborate with the Sales team and customers to optimize client business.
-Deliver high-quality customer service and product knowledge, regularly reviewing dealer performance and activity.
-Address client issues promptly, fostering and sustaining customer relationships while gaining a deep understanding of their business and strategies.
Performance Monitoring:
-Monitor and assess account performance to detect trends in customer accounts.
-Analyze various reports, examine dealer activity to measure outcomes, and provide recommendations to the Sales Team for adjusting sales strategies.
-Prioritize achieving customer satisfaction, generating revenue within the existing client base, and meeting long-term account objectives.
-Develop techniques for closely monitoring technical issues experienced by clients, taking immediate action, and crafting reports to track corrective measures.
-Identify and comprehend gaps in customer performance to educate and optimize customer return on investment.
-Collaborate with the Sales Team to pinpoint additional opportunities for maintaining client account success.
-Maintain comprehensive customer records to facilitate proper account administration.
Cross-Functional Collaboration:
-Responsible for developing and generating reports and data to efficiently communicate product performance to the Sales and Marketing teams.
-Collaborate closely with Product Development teams to ensure collaboration and gather customer experience knowledge.
Education, Experience, and Technical Skills:
-Diploma/Bachelor’s degree in business or related field with 2 years of relevant experience.
-Proficiency in data analysis tools and software such as Microsoft Excel and PowerPoint is required.
-Familiarity with data visualization platforms like Tableau, Power BI, and Google Data Studio would be advantageous.
-Any experience in digital marketing is beneficial.
Required Soft Skills and Competencies:
-Strong team player with excellent verbal and written communication skills.
-Effective time management and organizational abilities, prioritizing requests promptly.
-Exceptional problem-solving and analytical skills, capable of reporting relevant data and linking results to client objectives.
-Comfortable presenting data and speaking in front of teams.
-The skill to address challenges or discrepancies in the data and develop solutions to improve data quality or analysis processes.
-Being thorough and meticulous in collecting and recording data accurately to ensure its integrity and reliability.
-Must possess technical proficiency.
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