Performance Delivery Manager

4 weeks ago

Toronto, Canada WCG Services Full time

**Who we’re looking for**:
**Performance Delivery Manager**

**Program**: Employment Ontario

**Status**:Permanent Full-Time

**Location**:Toronto, ON - hybrid

Like WCG, you believe in the power of work to transform lives. As a Performance Delivery Manager, you’ll be responsible for setting and monitoring performance goals for the Contract Management team, leading and coordinating work, and driving performance through performance improvement measures. Reporting to the Director Operations (Toronto), this role plays a critical role in ensuring the efficiency and effectiveness of contract management processes and the achievement of WCG objectives.

**What you’ll do**:

- Collaborate with the Director Operations and other WCG stakeholders to establish performance goals and metrics for the Contract Management team, aligned with organizational objectives and priorities
- Develop and implement performance tracking mechanisms, dashboards, and reports to monitor team performance and progress towards goals on a regular basis
- Identify and address priority areas for performance and continuous quality improvement to be addressed as part of a Service Provider, Improvement Plan
- overseeing the process to ensure fairness, adherence to guidelines, and report on progress and assessment of risk.
- Develop a Service Provider management strategy for the catchment, in consultation with the Director, Operations and Senior Contract Manager
- Lead and coordinate the work of the Contract Management team, providing guidance, direction, and support to ensure the timely and effective execution of contract management processes and activities
- Ensure the management of a network of Service Providers, through the Contract management Team, ensuring they provide the highest level of service for Participants, and meet and exceed the contractual minimum expectations for performance and service standards.
- Ensure that Service Providers are managed in line with the Service Provider Management Framework, and that meetings are documented with clear actions.
- Develop and maintain effective relationships with Service providers and other operational colleagues and appropriate external stakeholders to ensure that WCG’s Service providers perform at the highest level across the contracts they deliver
- Develop and maintain an effective relationship with the Director, Operations to ensure that strategies to drive performance improvement and manage underperformance, align with catchment priorities and requirements to meet the needs of the funder and wider social impacts

**What you bring**:

- A post-secondary degree, or diploma in business or related discipline
- Minimum five years of recent Contract Management experience
- Advanced understanding of and experience managing government funded or public sector contracts
- Experience working in a legal, regulatory or procurement environment
- Advanced negotiation skills and ability to develop strong partnerships
- Strong leadership and management skills, with the ability to inspire, motivate and empower team members to achieve excellence
- Advanced qualitative and analytical skills
- Advanced communication and stakeholder relations skills
- Excellent organization, administrative and time management skills; ability to prioritize duties
- Highly motivated; works well in a team environment with excellent interpersonal skills
- Advanced MS Office skills
- Flexibility and the ability to work in different locations and travel as required
- Must successfully pass a Criminal Record Check

**What we offer**:

- Competitive salary of $100,000 - $120,000 per year
- Comprehensive and flexible health and dental benefits
- Ongoing learning and development opportunities
- Generous time off policy to encourage work/life balance
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork

**_ For complete job requirements, see the full Job Description _**_here_**_._**

**Passion and Lived Experience Matter**:

- WCG is strengthened by diversity. We are_ committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone._
- WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process._

WCGCAN

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