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Customer Care Representative

3 months ago

London, Canada Speedy Transport Group Inc. Full time
Speedy Transport Group Inc. started small and grew fast. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport has grown to become one of central Canada's premier carriers. Today, we operate sophisticated transport services from terminals along the Windsor-Quebec City 401 corridor, with a fleet of over 450 owner-operators, and 500+ employees operating out of seven main terminals. With construction on an additional three sites currently underway.

_ What Speedy Transport Has to Offer _

Yearly salary increases based on performance
Bonus pay and paid time off
RRSP Match
Extended health, dental, and vision care
Life and disability insurance
On-site parking.

Position Summary:

We are seeking an energetic and outgoing individual for the position of a Customer Care Representative at our London terminal.

Hours: Monday to Friday Day Shift

Duties & Responsibilities:

Carry out administrative activities associated with manifesting for various loads.
Establish work priorities, processing shipments to brokers, and ensures deadlines are met.
Provide various types of office support such as responding to customer inquiries, maintaining customer accounts, processing applications for service.
Extensive contact and interaction with the public in situations requiring problem resolution, and duties which relate specifically to customer concerns.
Research and follow up on customer problems and respond to questions.
Obtain information from the customer to perform a requested task.
Tracing and producing P.O.D.'s for customers.
Calling customers to confirm delivery on unsigned bills.
Answering customer pick-up calls.

Qualifications

Knowledge of Customs paperwork considered an asset.
Previous experience within the transportation industry preferred.
Must be proficient with Microsoft Office.
Ability to work and learn in fast-paced environment.
Ability to work effectively, efficiently, and courteously with other staff.
Ability to prioritize and organize work effectively to accommodate a high-volume environment in order to meet deadlines.

Job Types: Full-time, Permanent

Pay: From $37,440.00 per year

Benefits:
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Paid time off
Profit sharing
RRSP match
Vision care
Flexible Language Requirement:
French not required
Schedule:
8 hour shift
Day shift
Monday to Friday
Supplemental pay types:
Bonus pay
Experience:
Customer Service: 1 year (preferred)
Work Location: In person