Customer Service Representative, Hmms

2 months ago

London, Canada St. Joseph's Health Care London Full time

**Posting # 53831 - [ Non-Union ]**:
Customer Service Representative, HMMS - 1 position

HMMS
Healthcare Materials Management - London, ON
Full Time
Salary Range: $28.26 - $33.23 /hour

HMMS is a joint venture between St. Joseph's Health Care, London and London Health Sciences Centre, that has been operating since 1997 providing consolidated functions of Sourcing, Contract Management, Purchasing, Accounts Payable, Logistics, Supply Chain Systems and Inventory Management for the London Hospitals and numerous healthcare organizations throughout Southwestern Ontario.

As a full-service supply chain organization, HMMS interacts with over 9,000 suppliers to provide an item catalogue of over 90,000 active items.

The primary purpose of this role is to ensure consistent and timely messaging in response to customer inquiries related to all of the services HMMS provides. This involves responding to customer requests or redirecting to the appropriate HMMS area for handling within Customer Relations Management (CRM) system. Additional responsibilities include placing orders on behalf of strategic customers including Renal Home Patients and will be the first point of contact for HMMS customers on behalf of HMMS.

The 3 main areas of responsibility for this role are:
1. Generate Requisitions for identified customers
- Renal Home Patients
- Renal Satellites
- HMR customers
- HMMS operations
- Requisition updates
- Returns for all customers
- Req Approval for Overrides

2. Resolving Customer Requests
- Review and assign all customer inquiries/requests/concerns within the Customer Relations Management (CRM) system.
- Requires general knowledge of all areas

3. Measuring Customer Satisfaction
- Productivity KPI tracking (manual and technology logging of issues)
- Conduct Periodic Customer Surveys

**Essential Qualifications**
- Post-secondary education (Health or Business-related diploma or degree).
- 3 years of experience working in customer service
- Knowledge of a Safety Culture in a Health Care Setting in compliance with the Occupational Health & Safety Act (OHSA)
- Demonstrated superior customer service.
- Organized with a very strong attention to detail, time management & ability to manage multiple priorities,
- Excellent oral and written skills
- Comfortable with technology
- Ability to work independently and collaboratively.
- Ability to work in a fast-paced environment.
- Demonstrate initiative
- Strong interpersonal and verbal communication skills in order to deal tactfully and effectively with internal/external contacts at all levels.
- Proactive, respectful, positive and professional attitude
- Highly motivated, creative thinker with demonstrated problem-solving skills
- Experience interacting and communicating with a wide variety of positions within an organization

**Preferred Qualifications**
- Experience within the health care industry is preferred
- Customer Service work experience is preferred
- Proficiency in French would be an asset

**Immunization Requirements**
- Provide documentation you have received two doses of the Covid-19 vaccine (primary series, boosters and/or XBB) OR one dose of XBB vaccine at least 14 days prior to the start date
- Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox)
- Provide documentation of the Tuberculosis skin testing

**Posting date**: September 12, 2024
**Submission deadline**: September 18, 2024

**Andrew Harriman-Duke, Human Resources**
- Your interest in this opportunity is appreciated._
- Only those under consideration will be contacted._

  • Quality Control Representative, Hmms

    1 day ago

    London, Canada St. Joseph's Health Care London Full time

    **Posting # 54070 - [ Non-Union ]**: Quality Control Representative, HMMS - 1 position HMMS Healthcare Materials Management - London, ON Full Time Salary Range: $28.26 - $33.23 /hour HMMS is a joint venture between St. Joseph's Health Care London and London Health Sciences Centre, that has been operating since 1997 providing consolidated functions of...

  • Stores Clerk, Hmms

    1 month ago

    London, Canada St. Joseph's Health Care London Full time

    **Posting # 53913 - [ UNIFOR ]**: Stores Clerk, HMMS - 2 positions HMMS Healthcare Materials Management - London, ON Part Time Salary Range: $26.22 - $26.54 /hour HMMS is a joint venture between St. Joseph's Health Care, London and London Health Sciences Centre, that has been operating since 1997 providing consolidated functions of Sourcing, Contract...

  • Stores Clerk, Hmms

    2 months ago

    London, Canada St. Joseph's Health Care London Full time

    **Posting # 53784 - [ UNIFOR ]**: Stores Clerk, HMMS - 1 position HMMS Healthcare Materials Management - London, ON Full Time Salary Range: $26.22 - $26.54 /hour HMMS is a joint venture between St. Joseph's Health Care, London and London Health Sciences Centre, that has been operating since 1997 providing consolidated functions of Sourcing, Contract...

  • Stores Clerk, Hmms

    2 months ago

    London, Canada St. Joseph's Health Care London Full time

    **Posting # 53856 - [ UNIFOR ]**: Stores Clerk, HMMS - 1 position HMMS Healthcare Materials Management - London, ON Part Time Salary Range: $26.22 - $26.54 /hour HMMS is a joint venture between St. Joseph's Health Care, London and London Health Sciences Centre, that has been operating since 1997 providing consolidated functions of Sourcing, Contract...

  • Systems Analyst, Hmms

    5 months ago

    London, Canada St. Joseph's Health Care London Full time

    **Posting # 53412 - [ Non-Union ]**: Systems Analyst, HMMS - 1 position HMMS Healthcare Materials Management - London, ON Full Time Salary Range: $0.00 - $0.00 /hour HMMS is a joint venture between St. Joseph's Health Care London and London Health Sciences Centre, that has been operating since 1997 providing consolidated functions of Sourcing, Contract...

  • Contract Admin Associate, Hmms

    1 month ago

    London, Canada St. Joseph's Health Care London Full time

    **Posting # 53920 - [ Non-Union ]**: Contract Admin Associate, HMMS - 1 position HMMS Healthcare Materials Management - London, ON Full Time Salary Range: $30.82 - $36.26 /hour HMMS is a joint venture between St. Joseph's Health Care London and London Health Sciences Centre, that has been operating since 1997 providing consolidated functions of Sourcing,...

  • Sourcing Associate, Hmms

    2 months ago

    London, Canada St. Joseph's Health Care London Full time

    **Posting # 53886 - [ Non-Union ]**: Sourcing Associate, HMMS - Supplier Relations - 1 position HMMS - Supplier Relations Healthcare Materials Management - London, ON Temporary Full Time Salary Range: $36.67 - $43.13 /hour This is a temporary full-time position; the expected end date is to be determined. HMMS is a joint venture between St. Joseph's...

  • Customer Service Representative

    5 months ago

    London, Canada Fine Sight Solutions Inc. Full time

    Our office is actively searching for a Customer Service professional to join our team. The Customer Service Representative will be responsible for directly communicating with prospective customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with...

  • Customer Service Representative

    5 months ago

    London, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    1 month ago

    London, Ontario, Canada Tom Burnside - Desjardins Insurance Agent Full time

    Customer Service RepresentativeAre you a motivated and energetic professional looking for a rewarding career with excellent income and growth potential? We are seeking a qualified Customer Service Representative to join our winning team at Tom Burnside - Desjardins Insurance Agent.Key Responsibilities:Develop leads, schedule appointments, and identify...

  • Customer Service Representative

    1 month ago

    London, Ontario, Canada Tom Burnside - Desjardins Insurance Agent Full time

    Customer Service RepresentativeAre you a motivated and energetic professional looking for a rewarding career with excellent income and growth potential? We are seeking a qualified Customer Service Representative to join our winning team at Tom Burnside - Desjardins Insurance Agent.Key Responsibilities:Develop leads, schedule appointments, and identify...

  • Customer Service Representative

    1 month ago

    London, Ontario, Canada Tom Burnside - Desjardins Insurance Agent Full time

    Customer Service RepresentativeAre you a motivated and energetic professional looking for a rewarding career with excellent income and growth potential? We are seeking a qualified Customer Service Representative to join our winning team at Tom Burnside - Desjardins Insurance Agent.Key Responsibilities:Develop leads, schedule appointments, and identify...

  • Customer Service Representative

    5 months ago

    London, Canada Checkers Cleaning Supply Full time

    **Customer Service Representative** At Checkers Cleaning Supply, we take cleaning seriously, serving our clients with Honesty, _**INTEGRITY**_, and Dedication since 1984, providing Exceptional Service and Exceptional Supplies. If you are looking to build a career you can love, we’re ready to help! We’re looking for a person with _**GRIT**_ to work hard...

  • Customer Service Representative

    5 months ago

    London, Canada U-Haul Full time

    **Customer service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    3 weeks ago

    London, Ontario, Canada Tom Burnside - Desjardins Insurance Agent Full time

    Customer Service Representative OpportunityAre you a motivated and customer-focused individual looking for a rewarding career in sales and service? We are seeking a qualified Customer Service Representative to join our team at Tom Burnside - Desjardins Insurance Agent.Key Responsibilities:Develop and maintain relationships with customers to identify their...

  • Customer Service Representative

    3 weeks ago

    London, Ontario, Canada Empire Life Full time

    Customer Service RepresentativeEmpire Life is seeking a Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers and advisors.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerProvide...

  • Customer Service Representative

    5 months ago

    London, Canada Airport Hyundai Full time

    Customer Care Representative / Promotional Specialist **POSITION DETAILS** Location: London, ON Department: Automotive Service Department Employment type: Full-Time Open Position: 1 Our Franchise Car Dealership is seeking a Customer Care Representative with customer care, phone experience and any automotive experience. This opportunity has growth...

  • Customer Service Representative

    6 months ago

    London, Canada Tom Burnside - Desjardins Insurance Agent Full time

    Customer Service Representative - Desjardins Insurance Agent Team Member Location: London, ONType: Full TimePosition Overview:Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through...

  • Customer Service Representative

    1 month ago

    London, Ontario, Canada Tom Burnside - Desjardins Insurance Agent Full time

    Customer Service RepresentativeAre you a motivated and customer-focused individual looking for a rewarding career in sales and service? We are seeking a qualified Customer Service Representative to join our team at Tom Burnside - Desjardins Insurance Agent.Key Responsibilities:Develop leads and schedule appointments to identify customer needs and market...

  • Customer Service Representative

    1 month ago

    London, Ontario, Canada Tom Burnside - Desjardins Insurance Agent Full time

    Customer Service RepresentativeAre you a motivated and customer-focused individual looking for a rewarding career in sales and service? We are seeking a qualified Customer Service Representative to join our team at Tom Burnside - Desjardins Insurance Agent.Key Responsibilities:Develop leads and schedule appointments to identify customer needs and market...