Senior Customer Success Manager, Knowledge
2 weeks ago
Senior Customer Success Manager, Knowledge As a Senior Customer Success Manager, you will collaborate with our customers, ensuring that our solutions and capabilities align with customers’ strategic business outcomes. You will embark on a mission to enhance customer engagement, foster product adoption, elevate satisfaction levels, and cultivate advocacy; all by aligning on mutually agreed‑upon focus areas and objectives. Take a consultative approach to ongoing customer product enablement to address skill deficits as well as advise on best practices and solutions that address customers’ desired outcomes, either through existing or new products and capabilities. Provide an outstanding experience to Coveo’s enterprise customers as they complete the sales process and transition to the care of the Customer Success Management team. Grow customers’ depth of understanding by providing enablement on new and existing features and capabilities, and translate complex concepts into easy‑to‑understand solutions. Act as both the Domain Expert (Service & Support industry, Search, and AI) and product superstar. Chart a path forward for your customer to attain their goals accounting for where they are now and the best way to move forward given their industry, context, and priorities. Advocate the customers’ needs/issues in a persuasive, concise manner across different departments to ensure quality. Understand their goals/outcomes and liaise with all departments throughout the organization to ensure quality product configuration for customers in the implementation process. Create customer advocates to generate strong references, referrals, and case studies. 5+ years of experience in a similar customer success role or in a solution consulting role. 3+ years of experience using CRM (Salesforce preferred) and with Self‑Service, Community, and/or Contact Center solutions. Related leadership experience in contact centers, technical support, knowledge management, or business operations will help you stand out. Experience in deploying SaaS solutions will help you stand out. Experience with BI tools is a huge plus Practical application of understanding technical concepts. Experience with Salesforce, ServiceNow, Zendesk, or similar CRMs is a huge plus Strong interpersonal, communication, and presentation skills. Excellent relationship‑building skills, as you will interact with cross‑functional team members throughout the company to advocate for customer needs. Strong analytical skills with the ability to translate numbers into a value story. Strong functional consultative approach to customer management. Tech‑savviness and strong technical enterprise‑level computer software background supporting customers in a SaaS environment. Ability to discuss technical concepts with C‑level executives. We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background. #J-18808-Ljbffr
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Senior Knowledge
2 weeks ago
Montreal, Canada Coveo Full timeA leading software company in Montreal is seeking a Senior Customer Success Manager. You will collaborate with customers to ensure solutions align with their strategic outcomes, enhance customer engagement, and advocate for their needs across departments. Ideal candidates will have over 5 years of experience in customer success or solution consulting, strong...
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Senior Customer Success Manager
6 days ago
Montreal, Canada Dot Compliance Full timeSenior Customer Success Manager Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on salesforce.com, the world’s most innovative cloud technology provider. We are a young and innovative software company looking to dramatically change how pharma, biotech,...
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Senior Customer Success Manager
2 weeks ago
Montreal, Quebec, Canada Dot Compliance Full timeDot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on , the world's most innovative cloud technology provider. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality...
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Senior Customer Success Manager, Enterprise
2 weeks ago
Montreal, Quebec, Canada Dot Compliance Full timeDot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on , the world's most innovative cloud technology provider. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality...
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Senior Customer Success Manager, Commerce
5 days ago
Montreal, Canada Coveo Full timeThe tech evangelist, driving efficiency and value for Commerce customers As a Senior Customer Success Manager, you will be the trusted advisor and Commerce SME for our customers. You will have the mission to drive customer engagement, product adoption, satisfaction and advocacy, in line with agreed upon joint focus areas and objectives. You will take a...
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Customer Success Manager
4 weeks ago
Montreal, Canada Axon Full timeJoin to apply for the Customer Success Manager role at Axon Join to apply for the Customer Success Manager role at Axon Join Axon and be a Force for Good.At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work...
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Customer Success Manager
2 weeks ago
Montreal, Canada Xiphos Full timeXiphos Systems Corporation, founded in 1996, is a vibrant and energetic company in the heart of Montreal’s Plateau area. For over 20 years, we have pushed the envelope of what is possible in NewSpace and secured the trust of various space agencies and space companies around the world. The industry has adopted our design approach and, as a result, we have...
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Customer Success Manager
2 weeks ago
Montreal, Quebec, Canada SAP Full timeWe help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...
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Manager, Customer success
2 weeks ago
Montreal, Canada Coveo Full timeJoin to apply for the Manager, Customer Success role at Coveo . At Coveo, Customer Success is at the heart of our mission to deliver relevance at scale, transforming every customer interaction into a meaningful, value‑driven experience. As a Manager, Customer Success, you will lead, coach, and inspire a high‑performing team of Customer Success Managers...
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Enterprise Customer Success Manager
4 weeks ago
Montreal, Canada Canonical Full timeJoin to apply for the Enterprise Customer Success Manager role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading...
