Senior Customer Success Manager

6 days ago

Montreal, Canada Dot Compliance Full time

Senior Customer Success Manager Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on salesforce.com, the world’s most innovative cloud technology provider. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality and compliance‑regulated processes. We are looking for a Senior Customer Success Manager (CSM) to become an integral part of our Customer Success team. As a Senior CSM, you will lead Enterprise and Mid‑Market customers throughout their Dot Compliance journey by increasing adoption, driving expansion, building value and ensuring retention. You will partner closely with customers while collaborating cross‑functionally with our Services, Support, Product, and Sales teams. Our ideal candidate is passionate about learning innovative technologies, organizing information/data, working according to procedures and regulatory requirements, and keen on joining a growing and dynamic team. You will succeed if you are a problem solver who enjoys teamwork in a fast‑paced environment, delivering the best solution for both the customer and Dot. Customer Success is our top value, so we require a customer‑service‑oriented individual. Responsibilities Lead Enterprise and Mid‑Market customers through their Dot Compliance journey, increasing adoption, driving expansion, building value, and ensuring retention. Partner closely with customers and collaborate cross‑functionally with Services, Support, Product, and Sales teams. Qualifications 5-7 years of experience as a Customer Success Manager working with Enterprise & Mid‑Market customers. Excellent written and oral communication skills. eQMS experience is highly valued. Knowledge in QA or software validation – preferred. Knowledge of the life science industry – preferred. Knowledge of Salesforce administration or development – preferred. People‑oriented and high social skills. Technical orientation is a must. Independent learner with the ability to adapt and understand concepts with agility. Team player, able to excel in a rapidly changing, hyper‑growth, start‑up environment. Excellent presentation skills. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries Software Development Location & Compensation Montreal, Quebec, Canada – CA$100,000.00‑CA$120,000.00 #J-18808-Ljbffr

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