Senior Customer Success Manager, Commerce

5 days ago

Montreal, Canada Coveo Full time

The tech evangelist, driving efficiency and value for Commerce customers As a Senior Customer Success Manager, you will be the trusted advisor and Commerce SME for our customers. You will have the mission to drive customer engagement, product adoption, satisfaction and advocacy, in line with agreed upon joint focus areas and objectives. You will take a consultative approach to ongoing customer product enablement to address skill deficits as well as advise on best practices and solutions that address customers’ desired outcomes, either through existing or new products and capabilities.  There won’t be any typical day in this position, but here are some priorities to focus on: Provide an outstanding experience to Coveo’s enterprise Commerce customers as they complete the sales process and transit to the CS team. Grow customers’ depth of understanding by providing enablement sessions on new and existing features and capabilities, and translate complex concepts into easy to understand solutions.  Act as both the Domain Expert (Commerce landscape and Search) and product Superuser to instate a high level of customer confidence in you and the Coveo solutions. Apply appropriate language depending on stakeholders you engage with, starting with non-technical Business Users, Commerce Directors all the way through to Technical Audiences (CIOs, CTOs). Advocate the customers’ needs across departments internally. As the primary point of contact for customers, liaise with all departments throughout the organization to understand the customer goals/outcomes and ensure quality of product configuration for customers in the implementation process. Contribute, author, and edit Coveo customer facing content as part of the Coveo Knowledge Management initiative. Experience that could possibly accelerate your success in this role To be successful in this role, you must be able to understand technical concepts as well as have a strong business acumen, both of which will enable you to see the big picture. You will be required to think of innovative ways to get the job done and help your customers build creative strategies to implement our product successfully.  Among other things, we will be requiring: Excellent relationship building skills, as you will be required to interact with cross-functional team members throughout the company to advocate for customer needs. Strong analytical skills; ability to translate numbers into a value story.  Strong functional consultative approach to customer management with a passion for identifying solutions to meet customers’ business goals (understanding how complex solutions work in practice).  Tech-savvy: strong technical enterprise-level computer software background supporting customers in a SAAS environment. What could really make your profile stand out: Experience in a similar customer success role or in a solution consulting role. Exposure to CRM best practices (Salesforce preferred) and with Commerce solutions. Experience with BI tools / analytics. Understanding of technical concepts and translating these into practical applications within the Coveo platform. 

  • Senior Customer Success Manager, Commerce

    4 days ago

    Montreal (Province of Quebec, Canada) Coveo Full time

    The Tech Evangelist, Driving Efficiency And Value For Commerce Customers As a Senior Customer Success Manager, you will be the trusted advisor and Commerce SME for our customers. You will have the mission to drive customer engagement, product adoption, satisfaction and advocacy, in line with agreed upon joint focus areas and objectives. You will take a...

  • Senior Customer Success Manager

    6 days ago

    Montreal, Canada Dot Compliance Full time

    Senior Customer Success Manager Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on salesforce.com, the world’s most innovative cloud technology provider. We are a young and innovative software company looking to dramatically change how pharma, biotech,...

  • Senior Technical Program Manager

    1 week ago

    Montreal, Quebec, Canada Lightspeed Commerce Full time

    Hi there Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right placeLightspeed is a one-stop commerce platform that empowers merchants around the world to simplify, scale, and provide exceptional customer experiences. The Product & Technology org is seeking highly skilled...

  • Senior Customer Success Manager

    1 week ago

    Montreal, Quebec, Canada Dot Compliance Full time

    Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on , the world's most innovative cloud technology provider. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality...

  • Senior Manager, Strategic Implementation

    1 week ago

    Montreal, Quebec, Canada Lightspeed Commerce Full time

    Hi there Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right placeWe're looking for a Senior Manager, Strategic Implementation (Retail), to oversee the successful implementation, expansion, and upgrade of Lightspeed's Key customers. These global teams are part of the...

  • Senior Manager, Professional Services

    17 hours ago

    Montreal, Quebec, Canada Lightspeed Commerce Full time

    Hi there Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right placeWe're looking for a Senior Manager, Professional Services (Retail), to oversee the successful implementation, expansion, and upgrade of Lightspeed's Key customers. These global teams are part of the...

  • Senior Manager, Accounts Receivable

    1 week ago

    Montreal, Quebec, Canada Lightspeed Commerce Full time

    Hi there Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right placeWe're looking for a Senior Manager Accounts Receivable to join our Finance team in Montreal. You will be responsible for overseeing all aspects of the company's AR operations, ensuring timely collections,...

  • Senior Manager, Accounts Receivable

    2 weeks ago

    Montreal, Quebec, Canada Lightspeed Commerce Full time

    Hi there Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right placeWe're looking for a  Senior Manager Accounts Receivable to join our Finance team in Montreal. You will be responsible for overseeing all aspects of the company's AR operations, ensuring timely collections,...

  • Customer Success Manager

    1 week ago

    Montreal, Quebec, Canada SAP Full time

    We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...

  • Senior Architect, Security

    3 weeks ago

    Montreal, Canada Lightspeed Commerce Full time

    Join to apply for the Senior Architect, Security role at Lightspeed Commerce . This position is an exciting opportunity to play a crucial role in safeguarding the organization’s information systems. Hi there! Thanks for stopping by Are you actively looking for a new opportunity or just checking the market? You might just be in the right place! The Senior...