Enterprise Customer Success Manager
4 weeks ago
Join to apply for the Enterprise Customer Success Manager role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a distributed team of 1200+ colleagues in 75+ countries, with few office-based roles. Teams meet in person 2-4 times a year in various global locations to align on strategy and execution. We are hiring an Enterprise Customer Success Manager at Canonical . Customer success is a strategic department aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. CSMs develop trust with customers, understand their objectives, and align expectations, suggesting services or product capacities to increase loyalty and deliver collaboration roadmaps. Our team focuses on interaction across our product portfolio, including Ubuntu, open-source infrastructure, and applications. CSMs are specialized in segments: Mass, Focus, and Step Growth, with all contributing support for unassigned customers and store clients. Location: This role is remote. Key responsibilities include: Onboard new customers, introduce products (Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data apps, etc.), and support processes. Coordinate complex projects with developers, IT managers, and decision-makers. Collaborate with Sales, Engineering, and Support to develop engagement plans. Manage customer portfolios, identify growth and renewal risks. Conduct weekly customer and business reviews, resolve blockers. Advocate for customers internally, influence product roadmaps, documentation, and processes. Support customers via reactive ticket requests. Create digital campaigns targeting multiple customers. Ideal candidate: Minimum 5 years of IT-related experience, with knowledge in Linux OS, data applications, storage, cloud, networking, security, migration, or IoT. Strong presentation skills, process improvement experience, team collaboration, and familiarity with agile methodologies are essential. Proficiency in Spanish and Portuguese, in addition to English, is highly valued. Additional skills: Experience with Salesforce, Jira, and CRMs is a plus. What we offer: Competitive worldwide compensation, annual reviews, bonuses, benefits, distributed work environment, learning budget, travel opportunities, and more. About Canonical: A pioneer in open source, publishing Ubuntu, and advancing AI, IoT, and cloud technologies. We hire globally, value excellence, and promote a diverse, inclusive workplace. Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Software Development #J-18808-Ljbffr
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Enterprise Customer Success Manager
4 weeks ago
Montreal, Canada MaintainX Full timeOverview MaintainX is the world’s leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 11,000+ businesses including Duracell, Univar Solutions Inc., Titan...
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Enterprise Customer Success Manager
2 days ago
Montreal, Canada MaintainX Full timeOverviewMaintainX is the world’s leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 11,000+ businesses including Duracell, Univar Solutions Inc., Titan...
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Customer Success Manager, Enterprise
2 weeks ago
Montreal, Quebec, Canada Dot Compliance Full timeDot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on , the world's most innovative cloud technology provider. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality...
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Customer Success Manager, Enterprise
2 weeks ago
Montreal, Quebec, Canada Dot Compliance Full timeDot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on , the world's most innovative cloud technology provider. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality...
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Enterprise Customer Success Manager
3 weeks ago
Montreal, Canada Canonical Full timeEnterprise Customer Success Manager at Canonical – Join a leading open‑source technology company that delivers Ubuntu solutions for cloud, AI, and data science to enterprises worldwide. Canonical is a founder‑led, profitable organization with 1,200+ employees in 75+ countries, providing open‑source operating systems, infrastructure, and services to...
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Enterprise Customer Success Manager
3 weeks ago
Montreal, Canada Canonical Full timeEnterprise Customer Success Manager at Canonical – Join a leading open‑source technology company that delivers Ubuntu solutions for cloud, AI, and data science to enterprises worldwide. Canonical is a founder‑led, profitable organization with 1,200+ employees in 75+ countries, providing open‑source operating systems, infrastructure, and services to...
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Enterprise Customer Success Manager
3 weeks ago
Montreal, Canada Vention Full timeEnterprise Customer Success Manager Headquartered in Montreal and Berlin, Vention helps manufacturers automate their operations in record time with the only hardware and software AI-powered platform built for the factory floor. Our technology powers over 25,000 machines across 4,000 factories across five continents and we have the privilege to work with a...
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Enterprise Customer Success Manager
3 weeks ago
Montreal, Canada Vention Full timeEnterprise Customer Success Manager Headquartered in Montreal and Berlin, Vention helps manufacturers automate their operations in record time with the only hardware and software AI-powered platform built for the factory floor. Our technology powers over 25,000 machines across 4,000 factories across five continents and we have the privilege to work with a...
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Senior Customer Success Manager, Enterprise
2 weeks ago
Montreal, Quebec, Canada Dot Compliance Full timeDot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on , the world's most innovative cloud technology provider. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality...
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Enterprise Customer Success Manager
4 weeks ago
Montreal, Canada Vention Full timeHeadquartered in Montreal and Berlin, Vention helps manufacturers automate their operations in record time with the only hardware and software AI-powered platform built for the factory floor. Our technology powers over 25,000 machines across 4,000 factories across 5 continents and we have the privilege to work with a significant proportion of Fortune 500...
