See more Collapse

Customer Service Manager

1 month ago

Edmonton, Canada MTE Logistix Edmonton Inc. Full time
MTE Logistix Group of Companies is looking for a *Customer Service Manager* to join our team. Reporting to the Client Manager, this position is accountable for coaching and developing the Customer Service Representative team and managing the team’s performance. As a team leader you ensure clear communication between team members and departments, develop KPI’s to maintain the department’s productivity and accuracy targets, capture and report on revenue streams, develop and implement continuous improvement to processes and systems, and ensure clients requirements are met.

*About Us: *

We are growing as Canada’s preferred 3PL warehousing, distribution, and order fulfillment solutions provider.

How do we do it? We deliver superior service to our clients through effective and efficient material handling that meets the client’s requirements. We are also invested in our employees and live our Core Values by providing a safe work environment, work-life balance, training, development, and growth for employees in our business.

*Location: *M9 Warehouse – 11010 178 Street NW, Edmonton, AB T5S 1R7.

*Schedule: *8:00 AM – 4:30 PM, Monday through Friday.

*About you: *

We are looking for an experienced management professional who is a customer service and team leader extraordinaire. You are an extremely effective communicator and cultivate a team environment that provides superior service to our clients and stakeholders. As a leader you are an advocate for team development, a safety champion, and dedicated to continuous improvement. You will roll up your sleeves, you are organized, and your time management skills are impeccable. If this sounds like you, and you want to join a dynamic fast-paced growing organization, tell us more about you

*What will you do? *
* Accountable for the Customer Service department workflow, productivity, and meeting KPI targets.
* Develops and drives department continuous improvement initiatives and standard operating procedures. Ensuring the department efficiently and effectively adheres to the procedures.
* Manage customer service representative team performance, provides coaching and development, and scheduled performance reviews.
* Accountable for the team transactional accuracy for warehouse receipts, orders, invoices, and daily billings to ensure all direct and ancillary charges are captured to maximize client revenues and invoices are transmitted, and report freight billings and margins.
* Provide internal reporting on incidents and non-conformance issues and ensure prompt reporting and with corrective action, preventative action, and progressive discipline recommendations.
* Provide daily/weekly revenue reports, costings, and other KPI reports as required; and coordinate and process month-end reports.
* Accountable to communicate with the warehouse team on client SOWs related to receiving, shipping, and extra charge documentation.
* Participate in and direct/coordinate inventory location maintenance, inventory cycle counts schedules and wall-to-wall physical counts, and investigate all inventory variances for corrective action.
* Monitor, track and report missing or damaged products, client claims or charge-backs, disputed invoices, customer service errors, and reported variances.
* Communicate and coordinate with Warehouse Operations on rush orders and rush arrival of products needed for order releases.

*What you need to succeed *

_*Must-Have*_
* Bachelor’s degree in business administration, Communications, or Public Relations with 5+ years’ experience in a customer service supply chain management role with 4 or more direct reports. A combination of education and experience may be considered.
* Proven experience identifying risk and prioritizing product issues and other sensitive concerns tactfully, diplomatically, and professionally.
* Strong customer service focus with proven experience analyzing and interpreting the clients needs and resolving client concerns in an efficient and effective manner.
* Exceptional team leadership, coaching, mentoring, and career developing skills.
* Effective verbal and written communication, report writing, presentation, time management and organization skills across multiple businesses, departments, and with various stakeholders.
* Proven ability to work and manage a team in a fast-paced changing environment where interruptions are frequent.

_ *Nice to Have*_
* Third Party Logistics (3PL) experience.

*What’s in it for you?*

Our leadership team values your voice and input and is committed to your growth and success. We are committed to being our best and hiring the best

We offer a competitive salary (based on experience), comprehensive benefit package, company contributing pension plan, paid vacation, employee assistance provider (EAP), learning and development, educational support, social events and more.

*How to Apply*

Please identify the position you are applying on in your application. Applications must be submitted online to be considered. No recruiting firms please.

We thank all applicants for their interest however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:
* Casual dress
* Company events
* Company pension
* Dental care
* Disability insurance
* Employee assistance program
* Extended health care
* Life insurance
* On-site parking
* Paid time off
* Tuition reimbursement
* Vision care
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Morning shift

Application question(s):
* Why are you interested in this position with MTE Logistix?
* What is your salary range expectations for this position?
* Are you legally entitled to work in Canada?

Experience:
* Management: 4 years (required)
* Third Party Logistics (3PL): 3 years (preferred)

Language:
* Fluent English (required)

Work Location: In person

We have other current jobs related to this field that you can find below

  • Customer Service Agent

    2 weeks ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...

  • Customer Care Lead

    2 weeks ago

    Edmonton, Alberta, Canada Epiroc Customer Center Full time

    _Customer Care Lead - Edmonton, AB_RESPONSIBILITIES:Provide technical/commercial parts support to our customersHandle incoming calls related to consumables, parts, service and equipment prices and delivery of ordersRespond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries, non-conformances,...

  • Service Planner

    3 weeks ago

    Edmonton, Canada Epiroc Customer Center Full time

    **Functional Area**: Admin **Country/Region**: Canada **Company Name**: Epiroc Canada Inc. **Date of Posting**: January 23, 2023 **United. Inspired. **Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. **We succeed in our core business because we are passionate innovators with courage to change.** With...

  • Service Manager

    2 weeks ago

    Edmonton, Canada Speedy Auto Service Full time

    Job Summary: We are seeking a highly skilled and motivated Service Manager to join our team at Speedy Auto Service/Novus Auto Glass. We have an 11 Bay, fully renovated facility, with brand new equipment, and amazing staff. The Service Manager will be responsible for overseeing the daily operations of the service department, ensuring excellent customer...

  • Service Operations Manager

    3 weeks ago

    Edmonton, Canada Service Experts Canada Full time

    Overview: **Service Operations Manager** **Reports To**:General Manager **Status**: Full-time, Regular **Category**: Operations/Management **Location Name**: McKinley Heating & Air Conditioning **Location Address**: Edmonton, AB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team...

  • Service Operations Manager

    2 weeks ago

    Edmonton, Alberta, Canada Service Experts Canada Full time

    Overview:Service Operations ManagerReports To:General ManagerStatus: Full-time, RegularCategory: Operations/ManagementLocation Name: McKinley Heating & Air ConditioningLocation Address: Edmonton, ABJoin the team of experts and realize your true potentialWhy You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what...

  • Customer Service Manager

    4 weeks ago

    Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Safety Leadership - lead, demonstrate and champion a healthy and safe work environment and culture for all branch employees, contractors and customers. - Ensure that all safety practices and policies and compliance requirements are followed, employees hold and maintain...

  • Customer Service Manager

    2 weeks ago

    Edmonton, Canada Apps Cargo Terminals Full time

    **Business Unit: Apps Cargo Terminals** **Position: Customer Service Manager (LTL Division)** **Location**: Edmonton, AB Apps Cargo Terminals is committed to providing flexible industry-leading transportation and supply-chain solution in a manner which is consistent with customer expectations & our “core values” of integrity, respect & continuous...

  • Customer Service Manager

    2 weeks ago

    Edmonton, Canada Kohltech Windows & Entrance Systems Full time

    **Job Title**: Customer Service Manager - Western Region **Reports to**:Director of Sales - Western Region **Location**:15311 128 Avenue NW #1, Edmonton, AB T5V 1A5 Kohltech Windows and Entrance Systems is one of the leading window and entrance system manufacturers in Canada. We believe our growth and success can be directly attributed to the emphasis we...

  • Customer Service Manager

    2 days ago

    Edmonton, Canada Walmart Canada Full time

    **What you'll do... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance...

  • Customer Service Manager

    2 weeks ago

    Edmonton, Alberta, Canada Finning Canada Full time

    Company:Finning CanadaNumber of Openings:1Worker Type:PermanentPosition Overview:Safety Leadership - lead, demonstrate and champion a healthy and safe work environment and culture for all branch employees, contractors and customers. Ensure that all safety practices and policies and compliance requirements are followed, employees hold and maintain the...

  • Customer Service Manager

    2 weeks ago

    Edmonton, Canada MTE Logistix Edmonton Inc. Full time

    MTE Logistix Group of Companies is looking for a **Customer Service Manager** to join our team. Reporting to the Client Manager, this position is accountable for coaching and developing the Customer Service Representative team and managing the team’s performance. As a team leader you ensure clear communication between team members and departments, develop...

  • Customer Service Manager

    3 weeks ago

    Edmonton, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Customer Service Manager

    3 weeks ago

    Edmonton, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Customer Service Manager

    2 weeks ago

    Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    **Benefits**: - Bonus based on performance - Dental insurance - Health insurance - Paid time off We are a leading insurance and financial services firm for Desjardins Insurance with two locations in Edmonton. If you are outgoing, motivated, and customer focused, then we look forward to connecting about an exciting career. **Responsibilities**: - Manage...

  • Customer Service Manager

    4 weeks ago

    Edmonton, Canada Bureau Veritas Full time

    Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you! **Here are...

  • Customer Service Manager

    1 week ago

    Edmonton, Canada LawDepot Full time

    **Job Title: Customer Support Manager** **Company Profile**: **Position Overview**: **Primary Responsibilities**: - Lead the day-to-day call center operations and support the team in delivering an excellent experience for our customers - Plan, develop, and implement policies and processes to improve efficiency and meet customer needs - Ensure service...

  • Customer Service Manager

    4 weeks ago

    Edmonton, Alberta, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    Benefits:Bonus based on performanceDental insuranceHealth insurancePaid time offWe are a leading insurance and financial services firm for Desjardins Insurance with two locations in Edmonton. If you are outgoing, motivated, and customer focused, then we look forward to connecting about an exciting career.Responsibilities:Manage an experienced Customer...

  • Customer Service Manager

    4 weeks ago

    Edmonton, Canada MTE Logistix Edmonton Inc. Full time

    MTE Logistix Group of Companies is looking for a Customer Service Manager to join our team. Reporting to the Client Manager, this position is accountable for coaching and developing the Customer Service Representative team and managing the team's performance. As a team leader you ensure clear communication between team members and departments, develop KPI's...

  • Customer Service Manager

    2 weeks ago

    Edmonton, Alberta, Canada MTE Logistix Edmonton Inc. Full time

    MTE Logistix Group of Companies is looking for a *Customer Service Manager* to join our team. Reporting to the Client Manager, this position is accountable for coaching and developing the Customer Service Representative team and managing the team's performance. As a team leader you ensure clear communication between team members and departments, develop...