IT Operations Engineer

4 weeks ago

Greater Toronto Area, Canada Vaco Full time

We are hiring an IT Operations Engineer. Hybrid in Toronto 2-3 days a week in-office.


About the Role:

As an IT Operations Engineer, you will tackle a variety of issues and projects, playing a crucial role in the organization's success. You will work closely with the Infrastructure, Security, and People and Culture teams. The ideal candidate will be comfortable navigating a hybrid device environment (Windows, Mac, even a bit of Linux) and will be at the forefront of adopting cloud-first strategies, automation, and streamlined IT processes to enhance employee productivity and satisfaction.


What Will You Do?

  • Onboarding of new hires, which includes (but is not limited to) creating accounts, shipping out hardware, and ensuring they are operational on their first day.
  • End user support (on-site and remote) for macOS and Windows users.
  • Hardware support for physical assets such as servers, printers, switches, etc.
  • User account management in our corporate tools: Active Directory, Google Workspace, Okta, etc.
  • Endpoint configuration and management via MDM (Kandji, WS1) and EDR (Crowdstrike).
  • Management and maintenance of cloud resources in AWS and/or Azure.
  • Management and maintenance of network infrastructure (on-prem and cloud).
  • Work on the IT component of projects across the organization (e.g., SSO configuration, Integration setup, application onboarding, etc.).
  • Work on Internal IT projects to optimize and automate repetitive tasks.


What We Are Looking For:

  • Good working knowledge of:
  • Google Workspace administration
  • Microsoft Entra ID (AAD) administration
  • Cloud computing (Azure, AWS)
  • Okta SSO configuration/integration and user management
  • User lifecycle management using a source of truth
  • Security concepts including but not limited to: MFA, public and private keys, disk encryption, SSL, email encryption, endpoint security, MDM/EDR
  • Scripting and automation
  • Network equipment
  • TCP/IP networking: VLANs, subnets, VPN connections, WiFi, IP addressing
  • Ability to be on-site in the Toronto office as required (usually 1-2 days a week).
  • Ability to work in a fast-paced environment, pivot to change, and find ways to be more efficient.
  • Experience in proactively resolving issues by researching and discovering simple solutions to prevent future problems from recurring.
  • A strong communicator (written and verbal).
  • Ability to transport moderately heavy objects (50 lbs), such as computers, network gear, and servers from time to time.
  • 3-5 years of experience in a similar role

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