Call Center Supervisor
1 day ago
Overview Insight Global is hiring a Manager of Operations/Call Center Supervisor to lead the daily performance and operational excellence of our client's ULC-certified monitoring center. This leader will oversee alarm processing, dispatch, escalations, staffing levels, real-time operations, and customer communications—ensuring all activities meet ULC standards, internal SOPs, and client SLAs. The role includes monitoring operational KPIs, conducting call/alarm quality reviews, managing compliance readiness, supporting audits, identifying risks, implementing corrective action, and driving continuous process improvement. The leader will also support training, onboarding, and professional development of monitoring staff. Success in this role looks like consistently meeting response time targets, maintaining strong audit results, reducing errors, and leading a high-performing, well-trained operations team. REQUIRED SKILLS AND EXPERIENCE: Responsibilities Lead daily performance and operational excellence of the client's ULC-certified monitoring center, including alarm processing, dispatch, escalations, staffing levels, real-time operations, and customer communications, ensuring compliance with ULC standards, internal SOPs, and client SLAs. Monitor operational KPIs, conduct call/alarm quality reviews, manage compliance readiness, support audits, identify risks, implement corrective action, and drive continuous process improvement. Support training, onboarding, and professional development of monitoring staff. Achieve targets such as response times, audit results, reduced errors, and a high-performing operations team. Qualifications Familiarity with alarm monitoring platforms + dispatch systems Experience with audits, compliance documentation, and regulatory reporting • Background in security, life safety, or critical response operations Pluses 3–5 years experience in call center, monitoring center, or security/alarm operations Prior supervisory or management experience Strong understanding of ULC monitoring standards (or equivalent regulatory frameworks) Experience leading teams in a 24/7 operational environment Strong decision-making skills during high-pressure or critical incidents Excellent communication and people leadership abilities #J-18808-Ljbffr
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Call Center Supervisor
3 days ago
Toronto, Canada VentureTech Solutions Full timeOverviewOffice located in Pickering, TorontoThis is an in-office position with a varying schedule.New Leaf Debt Solutions has helped thousands of Canadians find relief from credit card debt. A debt management program isn’t for everyone, but when it’s used in the right situation, it helps you get out of debt faster with less money wasted on accrued...
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Call Center Supervisor
1 day ago
Toronto, Canada Insight Global Full timeOverview Insight Global is hiring a Manager of Operations/Call Center Supervisor to lead the daily performance and operational excellence of our client's ULC-certified monitoring center. This leader will oversee alarm processing, dispatch, escalations, staffing levels, real-time operations, and customer communications—ensuring all activities meet ULC...
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Call Center Supervisor
6 days ago
Toronto, Canada Kastech Canada Full timeLooking for Contractors - Two day in office, Tuesday and Thursday - TIcketing and Resolution experience Job Title: Call Center Job Overview: **Responsibilities**: The Grocery and Retail Merchandising Ops team directly impacts our clients objectives of improving the grocery shopping experience in the US and Canada. This team reports up through the Central...
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Bilingual Call Center Supervisor
6 days ago
Toronto, Canada AppleOne Full timeAre you a motivated leader who enjoys guiding teams to success? We’re looking for a Bilingual Contact Center Supervisor to help drive performance, foster innovation, and maintain a positive, high-performing work environment. In this role, you’ll oversee daily operations, support your team in achieving goals, and contribute to the growth and success of...
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Call Center Agent
1 week ago
Toronto, Ontario, Canada Sun Auto Inc. Full timeAbout Us:Sun Auto Inc is a leader in the automotive industry, dedicated to providing top-notch customer service and innovative solutions. We're looking for enthusiastic and motivated Call Center Agents to join our growing teamResponsibilities:Handle inbound and outbound customer calls professionallyAssist customers with inquiries, scheduling, and service...
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Call Center Representative
2 weeks ago
Toronto, Canada VB Full timeWe are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both...
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Call Center Agent
1 week ago
Toronto, Canada Inspire Direct Marketing Full timeCall Center Agent Quit your day job, come help us save the world! $20.00-$24.00/hour + Benefits.If you are a mature sales or call center agent, come join our team of professional fundraisers to elevate your career and use your skills to help make our world a better place.This is a full-time, zero-commission, outbound, work-from-home position. Job...
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On Call Data Center Technician
4 weeks ago
Toronto, Canada Routerstack Full timeWe are a trusted provider of data center solutions and IT services. We are currently looking for On-Call Data Center Technicians to join us. If you are an experienced technician seeking flexible, intermittent work in equipment management and hands-on technical support, we'd like to hear from you.Job Summary:As an On-Call Data Center Technician, you will be...
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On Call Data Center Technician
4 weeks ago
Toronto, Canada Routerstack Full timeWe are a trusted provider of data center solutions and IT services. We are currently looking for On-Call Data Center Technicians to join us. If you are an experienced technician seeking flexible, intermittent work in equipment management and hands-on technical support, we'd like to hear from you. Job Summary: As an On-Call Data Center Technician, you will...
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Call Center Agent
2 days ago
Toronto, Canada Nurshq Services LLC's Full time**Key Responsibilities**: - Resolve customer complaints and provide accurate information. - Process orders, returns, and transactions. - Meet performance metrics such as call handling time and customer satisfaction. - Maintain accurate records of interactions. **Requirements**: - High school diploma or equivalent. - Previous customer service or call...