Call Center Supervisor
3 days ago
OverviewOffice located in Pickering, TorontoThis is an in-office position with a varying schedule.New Leaf Debt Solutions has helped thousands of Canadians find relief from credit card debt. A debt management program isn’t for everyone, but when it’s used in the right situation, it helps you get out of debt faster with less money wasted on accrued monthly interest charges.Primary ResponsibilitiesThe Call Center Supervisor will be responsible for the training and supervision of all Credit Counsellors and the Quality Assurance of the counselling function. The Call Center Supervisor should have the ability to work on special projects as they arise in addition to the regular duties performed. The Call Center Supervisor will provide guidance and mentoring to the Credit Counsellors.General DescriptionClient service minded person who enjoys coaching and training Credit Counsellors,Must be able to counsel customers on financial issues on the phone, via the internet, and face to face,Ability to work independently on special projects,Ability to manage details and multiple tasks, and meet required deadlinesMust be able to perform various Credit Counselling duties as needed, including counseling clients,Able to assist with Credit Counselling team management duties and responsibilities, including hiring,Ability to develop and modify a team attitude and approach and increase morale,Must be able to communicate effectively with other departments and personnel,Any other tasks as assigned to them.Minimum RequirementsBachelor’s degree required,Passed certified credit counseling exam, or ability to pass exam within 36 months of employment,Management experience; hands on supervision in a credit counselling environment an asset,Previous experience in credit and/or collections, financial planning preferred,Strong people skills and be able to communicate effectively both orally and in written form,Ability to empathize with people in distress,Ability to work independently while meeting deadlines,Attention to detail and be able to multi-task and prioritize work on a daily basis.Credit counselor certification with an AFCC designation to be obtained and maintained within three years of hire.Experience working in a call center environment. Preferably within Financial Services, Mortgages or Collections. #J-18808-Ljbffr
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Call Center Supervisor
2 days ago
Toronto, Canada Insight Global Full timeOverview Insight Global is hiring a Manager of Operations/Call Center Supervisor to lead the daily performance and operational excellence of our client's ULC-certified monitoring center. This leader will oversee alarm processing, dispatch, escalations, staffing levels, real-time operations, and customer communications—ensuring all activities meet ULC...
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Call Center Supervisor
11 hours ago
Toronto, Canada Insight Global Full timeOverviewInsight Global is hiring a Manager of Operations/Call Center Supervisor to lead the daily performance and operational excellence of our client's ULC-certified monitoring center. This leader will oversee alarm processing, dispatch, escalations, staffing levels, real-time operations, and customer communications—ensuring all activities meet ULC...
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Call Center Supervisor
11 hours ago
Toronto, Canada Insight Global Full timeOverviewInsight Global is hiring a Manager of Operations/Call Center Supervisor to lead the daily performance and operational excellence of our client's ULC-certified monitoring center. This leader will oversee alarm processing, dispatch, escalations, staffing levels, real-time operations, and customer communications—ensuring all activities meet ULC...
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Call Center Supervisor
2 days ago
Toronto, Canada Insight Global Full timeOverview Insight Global is hiring a Manager of Operations/Call Center Supervisor to lead the daily performance and operational excellence of our client's ULC-certified monitoring center. This leader will oversee alarm processing, dispatch, escalations, staffing levels, real-time operations, and customer communications—ensuring all activities meet ULC...
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Call Center Supervisor
6 days ago
Toronto, Canada Kastech Canada Full timeLooking for Contractors - Two day in office, Tuesday and Thursday - TIcketing and Resolution experience Job Title: Call Center Job Overview: **Responsibilities**: The Grocery and Retail Merchandising Ops team directly impacts our clients objectives of improving the grocery shopping experience in the US and Canada. This team reports up through the Central...
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Bilingual Call Center Supervisor
7 days ago
Toronto, Canada AppleOne Full timeAre you a motivated leader who enjoys guiding teams to success? We’re looking for a Bilingual Contact Center Supervisor to help drive performance, foster innovation, and maintain a positive, high-performing work environment. In this role, you’ll oversee daily operations, support your team in achieving goals, and contribute to the growth and success of...
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Call Center Agent
1 week ago
Toronto, Ontario, Canada Sun Auto Inc. Full timeAbout Us:Sun Auto Inc is a leader in the automotive industry, dedicated to providing top-notch customer service and innovative solutions. We're looking for enthusiastic and motivated Call Center Agents to join our growing teamResponsibilities:Handle inbound and outbound customer calls professionallyAssist customers with inquiries, scheduling, and service...
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Call Center Representative
2 weeks ago
Toronto, Canada VB Full timeWe are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both...
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Call Center Agent
1 week ago
Toronto, Canada Inspire Direct Marketing Full timeCall Center Agent Quit your day job, come help us save the world! $20.00-$24.00/hour + Benefits.If you are a mature sales or call center agent, come join our team of professional fundraisers to elevate your career and use your skills to help make our world a better place.This is a full-time, zero-commission, outbound, work-from-home position. Job...
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On Call Data Center Technician
4 weeks ago
Toronto, Canada Routerstack Full timeWe are a trusted provider of data center solutions and IT services. We are currently looking for On-Call Data Center Technicians to join us. If you are an experienced technician seeking flexible, intermittent work in equipment management and hands-on technical support, we'd like to hear from you.Job Summary:As an On-Call Data Center Technician, you will be...
