Current jobs related to Customer Service Manager - Greater Toronto Area - Canadian Down & Feather Company Inc.
-
Dispatcher/sales/customer Service
5 months ago
Greater Toronto Area, Canada Smile HVAC Service and Installation Full timeCompany providing HVAC equipment Service and Installation. Looking for Dispatcher/ Job Coordinator with Sales and good Customer Service skills. Great team work experience and salary - that's what you can get if you match our job requirements. **Job Duties/Tasks**: - Dispatch, schedule and close out calls while processing service requests, preparing...
-
Project Manager
5 months ago
Greater Toronto Area, Canada Aquazen Services Full timeAquazen Services is a plumbing and mechanical company that services the condominum and commercial industry. Specializing in piping retrofits and drain cleaning maintenace for large buildings and our newest division of smart plumbing products and services. Aquazen is looking for a project manager to provide the following: - Asses mechanical drawings and...
-
Toronto, Ontario, Canada Zedd Customer Solutions Full timeAbout Zedd Customer SolutionsWe are a leading customer solutions provider seeking a highly skilled and motivated Bilingual Inbound Sales Representative to join our team in the Scarborough area.Job SummaryThis is a full-time opportunity for an individual who possesses excellent communication skills, a strong work ethic, and a passion for sales and customer...
-
New Home Inspector
5 months ago
Greater Toronto Area, Canada Fortune Customer Care Professionals Full time**Contract Work Description** **New Home Inspector** **Introduction** We are seeking individuals to conduct new home inspections who can be described as diligent, honest and interested in learning more about the construction industry. As a member of our team, you will have the opportunity to work with a variety of construction sites in Southern Ontario,...
-
New Home Inspector
5 months ago
Greater Toronto Area, Canada Fortune Customer Care Professionals Full time**Contract Work Description** **New Home Inspector** **Introduction** We are seeking individuals to conduct new home inspections who can be described as diligent, honest and interested in learning more about the construction industry. As a member of our team, you will have the opportunity to work with a variety of construction sites in Southern Ontario,...
-
Sales Representative
3 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full time**Job Summary:**Zedd Customer Solutions is seeking a highly motivated and results-driven Inside Sales Representative to join our team. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and meeting established sales goals.Key Responsibilities:Place and...
-
Customer Service Representative
3 weeks ago
Greater Toronto Area, Canada AutoTrader Full timeJob SummaryThe Customer Support Specialist will provide exceptional customer-focused day-to-day support to specific clients and dealer groups doing business with AutoTrader. This role serves as the internal primary point of contact between the customer and AutoTrader for specific customer-related issues.Key ResponsibilitiesInvestigate concerns and inquiries...
-
Customer Service Representative
4 weeks ago
Greater Toronto Area, Canada AutoTrader Full timeJob SummaryThe Customer Service Specialist role at AutoTrader is a critical position that requires a customer-focused individual to provide day-to-day support to clients and dealer groups. This role serves as the primary point of contact between the customer and AutoTrader, handling customer-related issues and providing support for adding or setting up...
-
Sales Representative
3 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full time**Job Summary:**Zedd Customer Solutions is seeking a highly motivated and results-driven Sales Representative to join our team in the Toronto office. As a Sales Representative, you will be responsible for making and receiving telephone calls on behalf of our clients, performing according to established quality assurance standards and within guidelines set...
-
Sales Representative
4 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full time**Job Summary:**We are seeking a highly motivated and results-driven Sales Representative to join our team at Zedd Customer Solutions. As an Inside Sales Professional, you will be responsible for making and receiving telephone calls to existing and new customers, promoting our products and services, and meeting established sales goals.Key...
-
Customer Service Manager
5 months ago
Greater Toronto Area, Canada Countrywide Homes Full time**Customer Service Manager** CountryWide is a privately owned real estate development company based in Vaughan, Ontario, affiliated with the Con-Drain Group of Companies. CountryWide is dedicated to building premium homes and master planned communities. With over 42 communities built or under construction, Countywide is always looking to add new, innovative...
-
Customer Service Representative
3 weeks ago
Greater Toronto Area, Canada AutoTrader Full timeJob DescriptionThe Customer Support Specialist role at AutoTrader is a key position that requires strong customer service skills and the ability to work independently and as part of a team. The successful candidate will be responsible for providing day-to-day support to clients and dealer groups, serving as the primary point of contact between the customer...
-
Customer Service Representative
1 month ago
Greater Toronto Area, Canada AutoTrader Full timeCustomer Support SpecialistThe Customer Support Specialist plays a vital role in providing exceptional day-to-day support to our clients and dealer groups. This position serves as the primary point of contact between the customer and AutoTrader, ensuring seamless communication and issue resolution. The ideal candidate will possess strong customer service...
-
Customer Service Representative
1 month ago
Greater Toronto Area, Canada AutoTrader Full timeCustomer Support SpecialistThe Customer Support Specialist plays a vital role in providing exceptional day-to-day support to our clients and dealer groups. This position serves as the primary point of contact between the customer and AutoTrader, ensuring seamless communication and issue resolution. The ideal candidate will possess strong customer service...
-
Customer Service Representative
3 weeks ago
Greater Toronto Area, Canada AutoTrader Full timeCustomer Support Specialist Job DescriptionThe Customer Support Specialist role at AutoTrader is a key position that requires strong customer service skills and the ability to work independently and as part of a team. The successful candidate will be responsible for providing day-to-day support to clients and dealer groups, serving as the primary point of...
-
Customer Service Representative
4 weeks ago
Greater Toronto Area, Canada AutoTrader Full timeCustomer Support SpecialistThe Customer Support Specialist plays a vital role in providing exceptional day-to-day support to our clients and dealer groups. This position serves as the primary point of contact between the customer and AutoTrader, handling customer-related issues and providing support for adding or setting up products. The role requires strong...
-
Customer Service Representative
4 weeks ago
Greater Toronto Area, Canada AutoTrader Full timeCustomer Support SpecialistThe Customer Support Specialist plays a vital role in providing exceptional day-to-day support to our clients and dealer groups. This position serves as the primary point of contact between the customer and AutoTrader, handling customer-related issues and providing support for adding or setting up products. The role requires strong...
-
Customer Service Representative
3 weeks ago
Greater Toronto Area, Canada AutoTrader Full timeJob SummaryThe Customer Service Representative will provide exceptional day-to-day support to clients and dealer groups doing business with AutoTrader. This role serves as the primary point of contact between the customer and AutoTrader for specific customer-related issues. The representative may provide or act as liaison for other staff who provide customer...
-
Customer Service Manager
5 months ago
Toronto, Canada Canadian Linen and Uniform Service Corp Full time**About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and...
-
Key Account Customer Service
5 months ago
Greater Toronto Area, Canada Westburne Full timeWestburne is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow. To learn more about Westburne, please visit us at...
Customer Service Manager
2 months ago
Customer Service Manager
As the Customer Service Manager , you’ll ensure our customers receive the top-notch service Canadian Down & Feather Company is known for. You’ll accomplish this by managing our small (but mighty) Customer Service team, ensuring the department is properly resourced and running smoothy, and helping customers yourself This role is expected to be customer-facing.
We’re an eCommerce company that is serious about providing the best service, but don’t take ourselves too seriously. We are a Canadian manufacturer of down, feather, and down alternative bedding products. We sell ethically-sourced duvets, pillows, and mattress toppers through our online store and to national and independent retailers, hotels, and interior design professionals.
About our Customer Service:
· We assist customers via phone, email, and live chat.
· Our customers include the end consumer shopping on our website, customers shopping for our product at other retailers, and our retail and trade clients.
· We operate Monday-Friday 9-5:30 and may work evenings and weekends during our peak holiday season.
· We don’t use scripts or automations to communicate with customers. We value the human touch
· We have best practices and guidelines but are empowered to make exceptions to ensure customer satisfaction.
· We provide a high level of consumer education, spending time to explain product details and technical specifications at length to help customers make educated choices.
· We provide a personalized experience for every customer, attempting to find them a best match based on their unique needs and preferences.
· We’re honest and transparent. We don’t hard sell or upsell. We aim to build trust with the consumer, even if that means not making the sale.
· We log all customer feedback about our products and service and use those insights to drive continuous improvement.
· We try to proactively anticipate customers’ needs and go above and beyond to make a lasting impression – slip a note into a customer’s shipment, give a compliment, waive an expedited shipping fee, lend an ear to someone who’s having a tough day.
· We follow up with customers proactively with the goal of retention and relationship building.
· While we try to operate efficiently for the benefit of the consumer, we generally value quality over quantity.
· In addition to helping customers find their best match, we process returns, warranty claims, custom work / alterations, and perform some order processing and invoicing functions.
Team Leadership & Management:
· Day-to-day Supervision
o Supervise, mentor and provide guidance to team members.
o Provide regular feedback and conduct annual performance evaluations.
o Handle escalated customer issues and complaints.
o Work with team members to resolve complex inquiries.
o Ensure customers receive the level and quality of service we promise.
· Training and Development
o Conduct training for new hires and ongoing skill development for existing team members. Identify opportunities for growth and learning.
o Ensure team members have expert-level knowledge about our products, services, and industry.
· Staffing and Resource Management
o Manage staffing levels to ensure adequate coverage through seasonal fluctuations.
o Coordinate shift assignments and workload distribution.
o Participate in the recruitment and hiring process to build a skilled and motivated team.
· Compliance and Policy Adherence:
o Ensure compliance with company policies and procedures and regulatory. requirements that apply to our products and industry.
Department Management:
· Process Improvement
o Implement strategies to prevent recurring issues and improve overall customer satisfaction.
o Continuously improve and refine processes for efficiency and effectiveness.
o Identify opportunities for automation or technology solutions to streamline processes.
o Monitor KPI’s to measure process effectiveness.
o Continue to refine quality standards for customer interactions.
· Data and Feedback Collection
o Ensure customer feedback is logged and communicated to other departments as needed.
o Report on team performance, customer satisfaction, efficiency, and department health.
· Tool and Software Maintenance
o Ensure CRM and other digital tools are working properly. Re-configure for new users or changing workload.
o Perform basic troubleshooting as needed.
· Budgeting and Cost Management
o Develop and manage the department budget.
o Monitor expenses and identify opportunities for cost optimization without compromising service.
· Third-Party Vendor Management
o Manage relationships with third-party service providers.
o Negotiate contracts and service agreements as needed.
· Cross-Departmental Collaboration
o Foster a customer-centric culture across the organization.
o Work alongside other department managers (shipping, production, supply chain, sales, accounting, innovation, and more) to achieve mutual goals and solve problems.
Our ideal Customer Service Manager:
· Is willing to jump in and assist customers directly on a regular basis
· Has strong verbal and written English communication skills. A second language is an asset
· Is energetic, positive, and friendly
· Is quality and customer-experience obsessed
· Is motivated to go above and beyond to make each customer feel important and cared for
· Is a skilled people manager who is direct, kind, solutions-oriented and comfortable having difficult conversations
· Can work quickly and handle a busy workload with competing deadlines
· Is tech savvy
· is flexible to work evenings and weekends
About CDFC:
· We offer health care benefits and 24/7 access to our Employee Assistance Program.
· We offer room to grow We’ve been ranked as one of Canada’s fastest growing companies every year for the last 6 years. We value personal development and offer the opportunity to learn new things and follow your interests and curiosity.
· We are committed to consumer education and total transparency about our products and processes.
· We are committed to ethical sourcing, sustainability and social responsibility and strive for continuous improvement in these initiatives.
· We value creativity and fresh ideas. We offer a supportive, collaborative environment for testing new concepts and innovating.
