Customer Relations Representative

4 weeks ago

Dorval, Canada Thomson Tremblay inc. Full time
Our well-established client is looking for a candidate willing to fill their Customer Relations Representative position as soon as possible. This is a full-time permanent position, on-site.
LOCATION : Dorval, Québec
SALARY : 46k to 50k per year, according to experience
HOURS : Monday to Friday, 35h/week, 1 hour for lunch
DUTIES AND RESPONSIBILITIES:
Receive inbound calls , e-mails and live chats regarding orders, shipments, and requests for quotations; always promoting our products, services, and training.
Invoicing, reporting assistance with reception.
Live chat.
Provide quotations and follow-up on requests for orders and quotations.
Accurately process quotes and orders to ensure the sales order process is optimal.
Work closely with shipping to ensure complete client satisfaction.
Develop positive, consultative relationships with clients and positively take control in all client interaction.
Input customer information into ACCPAC and CRM, maintaining accurate records.
Make outbound calls based on the territory allocated to you to promote our product services and training also to communicate promotions and proactively up-sell and cross sell.
Project a professional, enthusiastic, and friendly manner.
Participate in projects when required.
Take responsibility for data clean-up.
Maintain full and accurate customer information files in CRM.
Read, understand, and apply all procedures relating to your role and all communications from your managers / supervisor.
Accurately process, corrective action forms, complaints, and other client requests.
Probe clients for relevant information where necessary.
Take every opportunity to cross-sell and upsell.
Identify and communicate sales leads and request for quotations to sales representatives and support the sales team.
Participate in and at times lead meetings and provide training sessions and coaching to other staff.
Develop a detailed understanding of company products and services.
Monitor accounts and make calls or communicate lack of performance of accounts to management.
Investigate and create preventative actions for complaints.
Suggest new and better ways to improve systems, procedures, and customer relations.
Develop knowledge of other departments to enable you to provide cover as needed.
Other duties as assigned.
BENEFITS :
Two weeks vacation.
Five days sick and personal.
Sunlife Dental and Health benefits.
Great life work balance.
Casual working environment.
Own office.
Small monthly commission for outbounds.
Monthly lunches bought for all staff.
Employee of the month – The awarded get a gift card, and there is a yearly draw system for an all-expense trip to Las Vegas, includes time off as well.
According to company’s profits, each employee, not in management, receives a performance bonus.
QUALIFICATIONS:
Fluently bilingual , written and spoken.
Customer centric.
Working knowledge of Microsoft Windows, Microsoft Office, ACCPAC.
Strong interpersonal skills.
Must be able to work with a team.
Well organized and can work under pressure.
Strong communication skills.
Good problem-solving skills.

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