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Customer Relations Representative

4 months ago

Dorval QC HS, Montréal, Canada Thomson Tremblay inc. Full time

Our well-established client is looking for a candidate willing to fill their Customer Relations Representative position as soon as possible. This is a full-time permanent position, on-site.

LOCATION: Dorval, Québec

SALARY: 46k to 50k per year, according to experience

HOURS: Monday to Friday, 35h/week, 1 hour for lunch

DUTIES AND RESPONSIBILITIES:

  • Receive inbound calls, e-mails and live chats regarding orders, shipments, and requests for quotations; always promoting our products, services, and training.
  • Invoicing, reporting assistance with reception.
  • Live chat.
  • Provide quotations and follow-up on requests for orders and quotations.
  • Accurately process quotes and orders to ensure the sales order process is optimal.
  • Work closely with shipping to ensure complete client satisfaction.
  • Develop positive, consultative relationships with clients and positively take control in all client interaction.
  • Input customer information into ACCPAC and CRM, maintaining accurate records.
  • Make outbound calls based on the territory allocated to you to promote our product services and training also to communicate promotions and proactively up-sell and cross sell.
  • Project a professional, enthusiastic, and friendly manner.
  • Participate in projects when required.
  • Take responsibility for data clean-up.
  • Maintain full and accurate customer information files in CRM.
  • Read, understand, and apply all procedures relating to your role and all communications from your managers / supervisor.
  • Accurately process, corrective action forms, complaints, and other client requests.
  • Probe clients for relevant information where necessary.
  • Take every opportunity to cross-sell and upsell.
  • Identify and communicate sales leads and request for quotations to sales representatives and support the sales team.
  • Participate in and at times lead meetings and provide training sessions and coaching to other staff.
  • Develop a detailed understanding of company products and services.
  • Monitor accounts and make calls or communicate lack of performance of accounts to management.
  • Investigate and create preventative actions for complaints.
  • Suggest new and better ways to improve systems, procedures, and customer relations.
  • Develop knowledge of other departments to enable you to provide cover as needed.
  • Other duties as assigned.

BENEFITS:

  • Two weeks vacation.
  • Five days sick and personal.
  • Sunlife Dental and Health benefits.
  • Great life work balance.
  • Casual working environment.
  • Own office.
  • Small monthly commission for outbounds.
  • Monthly lunches bought for all staff.
  • Employee of the month – The awarded get a gift card, and there is a yearly draw system for an all-expense trip to Las Vegas, includes time off as well.
  • According to company’s profits, each employee, not in management, receives a performance bonus.

QUALIFICATIONS:

  • Fluently bilingual, written and spoken.
  • Customer centric.
  • Working knowledge of Microsoft Windows, Microsoft Office, ACCPAC.
  • Strong interpersonal skills.
  • Must be able to work with a team.
  • Well organized and can work under pressure.
  • Strong communication skills.
  • Good problem-solving skills.