Customer Relations Representative
2 weeks ago
Our well-established client is looking for a candidate willing to fill their Customer Relations Representative position as soon as possible. This is a full-time permanent position, on-site.
LOCATION: Dorval, Québec
SALARY: 46k to 50k per year, according to experience
HOURS: Monday to Friday, 35h/week, 1 hour for lunch
DUTIES AND RESPONSIBILITIES:
- Receive inbound calls, e-mails and live chats regarding orders, shipments, and requests for quotations; always promoting our products, services, and training.
- Invoicing, reporting assistance with reception.
- Live chat.
- Provide quotations and follow-up on requests for orders and quotations.
- Accurately process quotes and orders to ensure the sales order process is optimal.
- Work closely with shipping to ensure complete client satisfaction.
- Develop positive, consultative relationships with clients and positively take control in all client interaction.
- Input customer information into ACCPAC and CRM, maintaining accurate records.
- Make outbound calls based on the territory allocated to you to promote our product services and training also to communicate promotions and proactively up-sell and cross sell.
- Project a professional, enthusiastic, and friendly manner.
- Participate in projects when required.
- Take responsibility for data clean-up.
- Maintain full and accurate customer information files in CRM.
- Read, understand, and apply all procedures relating to your role and all communications from your managers / supervisor.
- Accurately process, corrective action forms, complaints, and other client requests.
- Probe clients for relevant information where necessary.
- Take every opportunity to cross-sell and upsell.
- Identify and communicate sales leads and request for quotations to sales representatives and support the sales team.
- Participate in and at times lead meetings and provide training sessions and coaching to other staff.
- Develop a detailed understanding of company products and services.
- Monitor accounts and make calls or communicate lack of performance of accounts to management.
- Investigate and create preventative actions for complaints.
- Suggest new and better ways to improve systems, procedures, and customer relations.
- Develop knowledge of other departments to enable you to provide cover as needed.
- Other duties as assigned.
BENEFITS:
- Two weeks vacation.
- Five days sick and personal.
- Sunlife Dental and Health benefits.
- Great life work balance.
- Casual working environment.
- Own office.
- Small monthly commission for outbounds.
- Monthly lunches bought for all staff.
- Employee of the month – The awarded get a gift card, and there is a yearly draw system for an all-expense trip to Las Vegas, includes time off as well.
- According to company’s profits, each employee, not in management, receives a performance bonus.
QUALIFICATIONS:
- Fluently bilingual, written and spoken.
- Customer centric.
- Working knowledge of Microsoft Windows, Microsoft Office, ACCPAC.
- Strong interpersonal skills.
- Must be able to work with a team.
- Well organized and can work under pressure.
- Strong communication skills.
- Good problem-solving skills.
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