Customer Relations Representative

2 weeks ago

Dorval, Canada Thomson Tremblay inc. Full time
Our well-established client is looking for a candidate willing to fill their Customer Relations Representative position as soon as possible. This is a full-time permanent position, on-site.

LOCATION : Dorval, Québec

SALARY : 46k to 50k per year, according to experience

HOURS : Monday to Friday, 35h/week, 1 hour for lunch

DUTIES AND RESPONSIBILITIES:

Receive inbound

calls , e-mails and live chats regarding orders, shipments, and requests for quotations; always promoting

our products, services, and training.

Invoicing, reporting assistance with reception.

Live chat.

Provide quotations and follow-up on requests for orders and quotations.

Accurately process quotes and orders to ensure the sales order process is optimal.

Work closely with shipping to ensure complete client satisfaction.

Develop positive, consultative relationships with clients and positively take control in all client interaction.

Input customer information into ACCPAC and CRM, maintaining accurate records.

Make outbound calls based on the territory allocated to you to promote

our product

services and training

also to communicate promotions and proactively up-sell and cross sell.

Project a professional, enthusiastic, and friendly manner.

Participate in projects when required.

Take responsibility for data clean-up.

Maintain full and accurate customer information files in CRM.

Read, understand, and apply all procedures relating to your role and all communications from your managers / supervisor.

Accurately process, corrective action forms, complaints, and other client requests.

Probe clients for relevant information where necessary.

Take every opportunity to cross-sell and upsell.

Identify and communicate sales leads and request for quotations to sales representatives and support the sales team.

Participate in and at times lead meetings and provide training sessions and coaching to other staff.

Develop a detailed understanding of company products and services.

Monitor accounts and make calls or communicate lack of performance of accounts to management.

Investigate and create preventative actions for complaints.

Suggest new and better ways to improve systems, procedures, and customer relations.

Develop knowledge of other departments to enable you to provide cover as needed.

Other duties as assigned.

BENEFITS :

Two weeks vacation.

Five days sick and personal.

Sunlife Dental and Health benefits.

Great life work balance.

Casual working environment.

Own office.

Small monthly commission for outbounds.

Monthly lunches bought for all staff.

Employee of the month – The awarded get a gift card, and there is a yearly draw system for an all-expense trip to Las Vegas, includes time off as well.

According to company’s profits, each employee, not in management, receives a performance bonus.

QUALIFICATIONS:

Fluently bilingual , written and spoken.

Customer centric.

Working knowledge of Microsoft Windows, Microsoft Office, ACCPAC.

Strong interpersonal skills.

Must be able to work with a team.

Well organized and can work under pressure.

Strong communication skills.

Good problem-solving skills.

  • Customer Relations Representative

    5 days ago

    Dorval, Canada Thomson Tremblay inc. Full time

    Our well-established client is looking for a candidate willing to fill their Customer Relations Representative position as soon as possible. This is a full-time permanent position, on-site.LOCATION : Dorval, QuébecSALARY : 46k to 50k per year, according to experienceHOURS : Monday to Friday, 35h/wee

  • Customer Relations Representative

    2 weeks ago

    Dorval, Canada Thomson Tremblay inc. Full time

    Our well-established client is looking for a candidate willing to fill their Customer Relations Representative position as soon as possible. This is a full-time permanent position, on-site. LOCATION : Dorval, Québec SALARY : 46k to 50k per year, according to experience HOURS : Monday to Friday, 35h/week, 1 hour for lunch DUTIES AND...

  • Customer Relations Representative

    7 days ago

    Dorval, Canada Thomson Tremblay inc. Full time

    Our well-established client is looking for a candidate willing to fill their Customer Relations Representative position as soon as possible. This is a full-time permanent position, on-site. LOCATION : Dorval, Québec SALARY : 46k to 50k per year, according to experience HOURS : Monday to Friday, 35h/week, 1 hour for lunch DUTIES AND...

  • Customer Relations Representative

    6 days ago

    Dorval, Canada Thomson Tremblay inc. Full time

    Our well-established client is looking for a candidate willing to fill their Customer Relations Representative position as soon as possible. This is a full-time permanent position, on-site.LOCATION : Dorval, QuébecSALARY : 46k to 50k per year, according to experienceHOURS : Monday to Friday, 35h/week, 1 hour for lunchDUTIES AND RESPONSIBILITIES:Receive...

  • Customer Relations Representative

    2 weeks ago

    Dorval, Canada Thomson Tremblay inc. Full time

    Our well-established client is looking for a candidate willing to fill their Customer Relations Representative position as soon as possible. This is a full-time permanent position, on-site. LOCATION: Dorval, Québec SALARY: 46k to 50k per year, according to experience HOURS: Monday to Friday, 35h/week, 1 hour for lunch DUTIES AND RESPONSIBILITIES: Receive...

  • Bilingual Customer Relations Representative

    1 month ago

    Dorval, Canada Air Canada Full time

    **Description** **Location**:Montreal, QC, Canada (On-site) **Starting Salary**: $19.36/hour **Branch**:Contact Centers **Category**:Unionized (UNIFOR) **Job type**:Full-Time **Looking for a challenging and rewarding career opportunity? Join our Customer Relations team!** At Air Canada, we understand the importance of excellence in customer service. We...

  • Customer Relations Representative

    2 weeks ago

    Dorval, QC, H0S, Montréal, Canada Thomson Tremblay inc. Full time

    Our well-established client is looking for a candidate willing to fill their Customer Relations Representative position as soon as possible. This is a full-time permanent position, on-site. LOCATION: Dorval, Québec SALARY: 46k to 50k per year, according to experience HOURS: Monday to Friday, 35h/week, 1 hour for lunch DUTIES AND RESPONSIBILITIES: Receive...

  • Customer Project Mgmt Representative

    1 month ago

    Dorval, Canada Bombardier Full time

    **Why join us?**: As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing...

  • Customer Account Mgmt Representative

    1 month ago

    Dorval, Canada Bombardier Full time

    **Why join us?**: As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing...

  • Customer Service Representative

    2 weeks ago

    Dorval, Canada ICC The Compliance Center Full time

    Job Title: Customer Relations Representative Effective Date: As soon as possible Location: Dorval QC About Us ICC Compliance Center was founded in 1987 with one principal in mind - to help our clients comply with hazardous materials/dangerous goods regulations, whether they are handling, shipping or transporting hazardous materials/dangerous goods by...

  • Customer Account Mgmt Representative

    4 weeks ago

    Dorval, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **In your role, you will**: - Act as a...

  • Customer Account Mgmt Representative

    1 month ago

    Dorval, Canada Bombardier Full time

    **Customer Account Mgmt Representative** **-** **MON21086** **Description** **BOMBARDIER** Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global...

  • Customer Account Mgmt Representative

    1 month ago

    Dorval, Canada Bombarbier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.In your role, you will Act as a primary point...

  • Customer Project Mgmt Representative

    1 week ago

    Dorval, Canada Bombarbier Full time

    Why join us? As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing...

  • Customer Service Representative

    1 day ago

    Dorval, Canada AutoCanada Inc. Full time

    **Full-Time Customer Service Representative (CSR)** **Auto Bugatti** **Dorval, Quebec** Do you live & breathe all things customer service? Build your long-term career at Auto Bugatti & bring your unbridled passion for cars with you! **Auto Bugatti **is looking for an experienced full time **Customer Service Representative **to join our growing team! You...

  • Customer Service Representative

    2 weeks ago

    Dorval, Canada Ecoclear Technology Full time

    Représentant au service a la clientèle Ecoclear Technology Salaire et avantages 22 $/heure Type d'emploi EcoClear Technology est une entreprise de restauration et de remplacement de vitres Thermos opérant dans la région du Grand Montréal. Nous adoptons une approche écologique à deux niveaux pour remplacer ou rafraîchir vos...

  • Customer Service Representative

    7 days ago

    Dorval, Canada Ecoclear Technology Full time

    Représentant au service a la clientèle Ecoclear Technology Salaire et avantages 22 $/heure Type d'emploi EcoClear Technology est une entreprise de restauration et de remplacement de vitres Thermos opérant dans la région du Grand Montréal. Nous adoptons une approche écologique à deux niveaux pour remplacer ou rafraîchir vos...

  • Customer Service Representative

    6 days ago

    Dorval, Canada Ecoclear Technology Full time

    Représentant au service a la clientèle Ecoclear Technology Salaire et avantages 22 $/heure Type d'emploi EcoClear Technology est une entreprise de restauration et de remplacement de vitres Thermos opérant dans la région du Grand Montréal. Nous adoptons une approche écologique à deux niveaux pour remplacer ou rafraîchir vos...

  • Customer Service Representative

    1 week ago

    Dorval, Canada Rosedale Transport Full time

    **Rosedale Transport is a family owned business since 1969. With 15 terminals across North America we can provide and service our customers freight knowing their product will arrive quickly and safe to its destination.** Rosedale Transport in Dorval requires a Customer Service Representative role in Dorval, QC. The role includes administrative work,...

  • Customer Service Representative

    2 days ago

    Dorval, Canada Skyservice Business Aviation Full time

    **SKYSERVICE BUSINESS AVIATION** Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the western United States. People and...