Customer Relations Representative

1 week ago

Dorval Quebec HS, Montréal, Canada Thomson Tremblay inc. Full time
Customer Relations Representative

Our well-established client is looking for a candidate willing to fill their Customer Relations Representative position as soon as possible. This is a full-time permanent position, on-site.

LOCATION: Dorval, Québec
SALARY: 46k to 50k per year, according to experience
HOURS: Monday to Friday, 35h/week, 1 hour for lunch

DUTIES AND RESPONSIBILITIES:

• Receive inbound calls, e-mails and live chats regarding orders, shipments, and requests for quotations; always promoting our products, services, and training.
• Invoicing, reporting assistance with reception.
• Live chat.
• Provide quotations and follow-up on requests for orders and quotations.
• Accurately process quotes and orders to ensure the sales order process is optimal.
• Work closely with shipping to ensure complete client satisfaction.
• Develop positive, consultative relationships with clients and positively take control in all client interaction.
• Input customer information into ACCPAC and CRM, maintaining accurate records.
• Make outbound calls based on the territory allocated to you to promote our product services and training also to communicate promotions and proactively up-sell and cross sell.
• Project a professional, enthusiastic, and friendly manner.
• Participate in projects when required.
• Take responsibility for data clean-up.
• Maintain full and accurate customer information files in CRM.
• Read, understand, and apply all procedures relating to your role and all communications from your managers / supervisor.
• Accurately process, corrective action forms, complaints, and other client requests.
• Probe clients for relevant information where necessary.
• Take every opportunity to cross-sell and upsell.
• Identify and communicate sales leads and request for quotations to sales representatives and support the sales team.
• Participate in and at times lead meetings and provide training sessions and coaching to other staff.
• Develop a detailed understanding of company products and services.
• Monitor accounts and make calls or communicate lack of performance of accounts to management.
• Investigate and create preventative actions for complaints.
• Suggest new and better ways to improve systems, procedures, and customer relations.
• Develop knowledge of other departments to enable you to provide cover as needed.
• Other duties as assigned.

BENEFITS:

• Two weeks vacation.
• Five days sick and personal.
• Sunlife Dental and Health benefits.
• Great life work balance.
• Casual working environment.
• Own office.
• Small monthly commission for outbounds.
• Monthly lunches bought for all staff.
• Employee of the month – The awarded get a gift card, and there is a yearly draw system for an all-expense trip to Las Vegas, includes time off as well.
• According to company’s profits, each employee, not in management, receives a performance bonus.
QUALIFICATIONS:

• Fluently bilingual, written and spoken.
• Customer centric.
• Working knowledge of Microsoft Windows, Microsoft Office, ACCPAC.
• Strong interpersonal skills.
• Must be able to work with a team.
• Well organized and can work under pressure.
• Strong communication skills.
• Good problem-solving skills.

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