Call Center Agent

3 weeks ago

SaintLaurent, Canada MaxSys Staffing & Consulting Full time
_*At this time MaxSys Staffing & Consulting will not sponsor individuals for employment visas. Only Candidates authorized to work in Canada will be contacted.*_

_MaxSys Staffing & Consulting is looking for a __*Call Center Agent (Communications Agent) *__for our Nutrition based client_

_Salary offer is based on experience and education\*_

_*Skills/Experience Requirements:*_
* _Minimum DEC and 1 to 3 years’ experience in customer service and/or a call center environment._
* _B.Sc. or Registered Dietitian degree is an asset and will offer a higher pay rate_
* _Bilingual oral & written._
* _Excellent knowledge of computer software like MS Office (Word and Excel)._
* _Speed is required for rapid data entry in the internal tracking system._
* _Excellent interpersonal skills permitting effective interface within and external to Abbott._
* _Developed sense of urgency_
* _Ability to work efficiently on an individual and/or team basis._

_*Responsibilities include but are not limited to:*_
* _Provide adequate, accurate and timely products information on all Abbott Nutrition products to guide the client into a well-informed and rational decision about product selection or usage. The information may be in written or verbal form. _
* _Enter all customer interactions in the tracking system (Sales.force.com)_
* _Ensure appropriate compliance to Quality Assurance policies and procedures. _
* _Maintain up to date information on all internal Nutrition Communication documents/materials and Abbott Nutrition Canada products/reference guides. _
* _Follow-up to ensure effective and timely closure of customer inquiries (cases)._

_To apply please email your resume to_

_Only qualified candidates may be contacted about this role._

_*MaxSys is committed to a diverse, equal, and inclusive workforce. We are committed to meeting the needs of persons with disabilities. If you need to be accommodated during any phase of the hiring process, please advise our Recruitment team and we will make all reasonable efforts to accommodate your request.*_

_*At this time MaxSys Staffing & Consulting will not sponsor individuals for employment visas. Only Candidates authorized to work in Canada will be contacted.*_

#ABB

Job Types: Full-time, Fixed term contract

Pay: $28.00-$35.00 per hour

Schedule:
* Monday to Friday

Application question(s):
* Are you Bilingual? (Oral and Written)

Education:
* DCS / DEC (preferred)

Experience:
* Customer service: 1 year (preferred)

Work Location: In person

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