Call Center Agent
2 weeks ago
_MaxSys Staffing & Consulting is looking for a Call Center Agent (Communications Agent) for our Nutrition based client_
_Salary offer is based on experience and education _
_ Skills/Experience Requirements: _
_Minimum DEC and 1 to 3 years' experience in customer service and/or a call center environment._
_B.Sc. or Registered Dietitian degree is an asset and will offer a higher pay rate_
_Bilingual oral & written._
_Excellent knowledge of computer software like MS Office (Word and Excel)._
_Speed is required for rapid data entry in the internal tracking system._
_Excellent interpersonal skills permitting effective interface within and external to Abbott._
_Developed sense of urgency_
_Ability to work efficiently on an individual and/or team basis._
_ Responsibilities include but are not limited to: _
_Provide adequate, accurate and timely products information on all Abbott Nutrition products to guide the client into a well-informed and rational decision about product selection or usage. The information may be in written or verbal form. _
_Enter all customer interactions in the tracking system ()_
_Ensure appropriate compliance to Quality Assurance policies and procedures. _
_Maintain up to date information on all internal Nutrition Communication documents/materials and Abbott Nutrition Canada products/reference guides. _
_Follow-up to ensure effective and timely closure of customer inquiries (cases)._
_To apply please email your resume to_
_Only qualified candidates may be contacted about this role._
_ MaxSys is committed to a diverse, equal, and inclusive workforce. We are committed to meeting the needs of persons with disabilities. If you need to be accommodated during any phase of the hiring process, please advise our Recruitment team and we will make all reasonable efforts to accommodate your request. _
_ At this time MaxSys Staffing & Consulting will not sponsor individuals for employment visas. Only Candidates authorized to work in Canada will be contacted. _
Job Types: Full-time, Fixed term contract
Pay: $28.00-$35.00 per hour
Schedule:
Monday to Friday
Application question(s):
Are you Bilingual? (Oral and Written)
Education:
DCS / DEC (preferred)
Experience:
Customer service: 1 year (preferred)
Work Location: In person
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