Key Account Manager
4 days ago
Conair Consumer Products ULC is a privately owned company and part of Conair LLC, a global organization operating in more than 120 countries. Located in Woodbridge, Ontario and offices in Montreal, Quebec, we are a leading beauty care and small kitchen appliances company that service the retail and professional markets in Canada with brands such as Conair, Cuisinart, and BaBylissPro.
The Position:
We have an exciting opportunity for a Key Account Manager - Amazon . If you are looking for an opportunity to join a thriving, dynamic organization with an entrepreneurial spirit and an action-oriented culture, this role is perfect for you.
The Key Account Manager - Amazon will develop, grow, and maintain a strong working relationship with Amazon to drive incremental sales through innovative marketing programs in conjunction with the Beauty, PRO Beauty, and Culinary teams.
Responsibilities:
- Manage the Amazon account for Canada through effective planning, maintaining strong relationships, and identifying opportunities for new sales and growth for our PRO Beauty products.
- Achieve monthly, quarterly, and annual sales targets.
- Compile and upload all new SKU's (and revisions) while maintaining Amazon master listing.
- Manage all aspects of new product introductions including Pre-Sell, VINE, and Born to Run programs.
- Ensure all marketing initiatives are supported with adequate inventory.
- Provide weekly/quarterly/monthly performance analysis and reports to support sales, marketing, and logistics.
- Provide monthly SKU forecasts to the planning team for updating in SAP IBP forecasting system.
- Work with the PRO Beauty marketing team to ensure that new products are added to Amazon.ca and Brand stores in a timely fashion.
- Work with the marketing team to develop best in class PDP and A+ content for all applicable products.
- Ensure all on-line copy is accurate and updated - maximizing SEO key words.
- Verify that listing details, images, and videos are accurate and up to date, and adjust as required.
- Provide analytical support for the business by identifying new and missed opportunities.
- Review weekly orders and manage logistical issues by working closely with Conair customer service and shipping departments.
- Provide weekly updates, including: POS highlights, inventory status/issues, and new opportunities.
- Work with the Amazon Vendor Manager, vendor support team, and advertising team to grow the business and resolve issues as they arise.
- Update promotional program POS on a monthly basis (e.g. best deals, DOTD, lightning deals, coupons) to ensure accuracy with accounting department deductions.
- Investigate all customer chargebacks and submit applicable case logs.
- Create and implement Amazon Ads (Sponsored brands, Sponsored products, Sponsored Display) in Vendor Central to ensure maximum ROAS within approved budgets.
Minimum Qualifications:
- Bachelors Degree or College Diploma, preferably in Business/Marketing.
- Minimum 5 - 7 years experience as a Key Account Manager or similar role.
- Experience with Amazon account management.
- Experience with Amazon Vendor Central including AMS advertising and store portal analytics, case log management, and new item listing.
- Strong understanding of e-commerce and digital sales/marketing.
- High degree of commitment to relationship building and customer satisfaction.
- Strong time management skills and ability to handle multiple requests and deadlines effectively.
- Strong analytical, critical thinking, and decision making skills.
- Strong attention to detail and accuracy.
- Excellent interpersonal, communication, and presentation skills.
- Ability to work independently within a team environment.
- An entrepreneurial spirit.
- Proficient in MS Office (Word, Excel, PowerPoint) and SAP.
What we offer:
We offer a hybrid-working environment and an attractive compensation package including extended health benefits, life insurance, and a defined contribution pension plan.
Please forward your resume and cover letter to:
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